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Unlicensed Customer Service Representative Jobs in Addison, IL

Copart, Inc.

Customer Service Representative

Chicago, IL · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

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All JobsUnlicensed Customer Service Representative JobsUnlicensed Customer Service Representative Jobs in Addison, IL

Unlicensed Customer Service Representative information

See Addison, IL salary details

$9

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$26

How much do unlicensed customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for unlicensed customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is an unlicensed customer service representative?

An Unlicensed Customer Service Representative is a professional who assists customers with inquiries, concerns, and requests related to a company's products or services, but does not hold any specialized licenses required for regulated activities (such as selling insurance or financial products). They typically handle general customer support, provide information, process orders, and resolve issues. Since they are unlicensed, they are restricted from offering specific advice or services that require a professional license. Their main focus is on delivering excellent customer service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an unlicensed customer service representative?

To thrive as an Unlicensed Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some typical challenges faced by unlicensed customer service representatives, and how can they be addressed?

Unlicensed Customer Service Representatives often encounter challenges such as handling complex customer inquiries that may require licensed input, maintaining compliance with company and industry policies, and managing high call volumes. To address these, representatives should become proficient in identifying when to escalate cases to licensed colleagues, stay up to date on relevant procedures, and develop strong communication and organizational skills. Many companies provide regular training and support, fostering a collaborative environment where team members can seek guidance and share best practices.

What is the difference between Unlicensed Customer Service Representative vs Licensed Customer Service Representative?

AspectUnlicensed Customer Service RepresentativeLicensed Customer Service Representative
CredentialsNo licensing or certifications requiredRequires specific licenses or certifications depending on industry
Work EnvironmentCall centers, retail, online supportFinancial institutions, insurance companies, healthcare
Employer & Industry UsageCommon in retail and general customer supportCommon in regulated industries like finance and insurance

The main difference is that unlicensed customer service representatives do not need specific licenses, making their roles more general and accessible. Licensed representatives work in regulated industries requiring certifications, often handling more complex or sensitive issues. Understanding these differences helps job seekers identify roles suited to their credentials and career goals.

Do you need a license to be an unlicensed customer service representative?

Unlicensed customer service representatives typically do not need a license to perform their duties, as the role generally involves assisting customers, answering questions, and providing support without requiring specialized certifications. However, some industries or companies may require specific training or certifications depending on the nature of the services provided.

What are popular job titles related to Unlicensed Customer Service Representative jobs in Addison, IL?

For Unlicensed Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Unlicensed Customer Service Representative jobs in Addison, IL look for?

The top searched job categories for Unlicensed Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Unlicensed Customer Service Representative jobs?

Cities near Addison, IL with the most Unlicensed Customer Service Representative job openings:

Unlicensed Customer Service Representative jobs near you
Infographic showing various Unlicensed Customer Service Representative job openings in Addison, IL as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Carousel Checks Inc.

Palos Hills, IL

$17 - $21/hr

Full-time

Posted 24 days ago

Job description

Customer Service Representative (CSR)

The Customer Service Representative is primarily responsible for managing all customer interactions and follow-up activities, ensuring a positive customer experience before, during, and after each purchase. This role requires strong communication skills, professionalism, and the ability to multitask in a fast-paced environment while maintaining a customer-focused approach. The ideal candidate will excel at resolving customer concerns, processing orders, and building customer loyalty through exceptional service.

Primary Job Responsibilities

Core duties and responsibilities include the following:

  • Handles inbound and outbound customer calls in a professional and timely manner.
  • Engages with customers through live chat and email communication channels.
  • Processes customer orders and re-orders accurately and efficiently.
  • Promotes and solicits sales of new or additional products when appropriate. [
  • Answers customer questions regarding products, services, and ordering processes.
  • Makes corrections to existing orders and updates customer information as needed.
  • Resolves concerns related to current orders, shipping issues, and product delivery.
  • Reviews order information, shipping details, and customer data across multiple systems and web-based platforms.
  • Assists customers before, during, and after their purchases to ensure complete satisfaction.
  • Performs other related duties as assigned.
Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Professional and customer-focused demeanor.
  • Strong active listening and interpersonal skills.
  • Analytical mindset with strong problem-solving abilities.
  • High attention to detail and accuracy.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in Microsoft Office applications, Gmail, and web-based systems.
  • Strong time management and organizational skills.
  • Sound judgment and decision-making abilities.
  • Dependable and reliable work ethic.
Qualifications
  • Associate's degree or higher preferred.
  • Strong customer service background required.
  • Prior leadership or management experience preferred.
Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to communicate effectively via phone, chat, and email throughout the workday.

Pay Range: $17-$21/hour. This is a full-time, non-exempt position.

General Schedule: 8:30 AM to 5:00 PM

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