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Unlicensed Customer Service Representative Jobs in Addison, IL

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Training & development Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

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Showing results 21-40

All JobsUnlicensed Customer Service Representative JobsUnlicensed Customer Service Representative Jobs in Addison, IL

Unlicensed Customer Service Representative information

See Addison, IL salary details

$9

$18

$26

How much do unlicensed customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for unlicensed customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is an unlicensed customer service representative?

An Unlicensed Customer Service Representative is a professional who assists customers with inquiries, concerns, and requests related to a company's products or services, but does not hold any specialized licenses required for regulated activities (such as selling insurance or financial products). They typically handle general customer support, provide information, process orders, and resolve issues. Since they are unlicensed, they are restricted from offering specific advice or services that require a professional license. Their main focus is on delivering excellent customer service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an unlicensed customer service representative?

To thrive as an Unlicensed Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some typical challenges faced by unlicensed customer service representatives, and how can they be addressed?

Unlicensed Customer Service Representatives often encounter challenges such as handling complex customer inquiries that may require licensed input, maintaining compliance with company and industry policies, and managing high call volumes. To address these, representatives should become proficient in identifying when to escalate cases to licensed colleagues, stay up to date on relevant procedures, and develop strong communication and organizational skills. Many companies provide regular training and support, fostering a collaborative environment where team members can seek guidance and share best practices.

What is the difference between Unlicensed Customer Service Representative vs Licensed Customer Service Representative?

AspectUnlicensed Customer Service RepresentativeLicensed Customer Service Representative
CredentialsNo licensing or certifications requiredRequires specific licenses or certifications depending on industry
Work EnvironmentCall centers, retail, online supportFinancial institutions, insurance companies, healthcare
Employer & Industry UsageCommon in retail and general customer supportCommon in regulated industries like finance and insurance

The main difference is that unlicensed customer service representatives do not need specific licenses, making their roles more general and accessible. Licensed representatives work in regulated industries requiring certifications, often handling more complex or sensitive issues. Understanding these differences helps job seekers identify roles suited to their credentials and career goals.

Do you need a license to be an unlicensed customer service representative?

Unlicensed customer service representatives typically do not need a license to perform their duties, as the role generally involves assisting customers, answering questions, and providing support without requiring specialized certifications. However, some industries or companies may require specific training or certifications depending on the nature of the services provided.

What are popular job titles related to Unlicensed Customer Service Representative jobs in Addison, IL?

For Unlicensed Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Unlicensed Customer Service Representative jobs in Addison, IL look for?

The top searched job categories for Unlicensed Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Unlicensed Customer Service Representative jobs?

Cities near Addison, IL with the most Unlicensed Customer Service Representative job openings:

Unlicensed Customer Service Representative jobs near you
Infographic showing various Unlicensed Customer Service Representative job openings in Addison, IL as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative

Radiac Abrasives, Inc.

Oswego, IL • On-site

$23 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Customer Service Representative
Oswego, IL (Hybrid)
$23.00–$28.00 per hour
Shift: 8:00am CT - 4:30pm CT
Radiac Abrasives, part of the global Tyrolit Group, is a leading manufacturer of engineered grinding and finishing solutions for the metalworking industry. With more than a century of innovation, Radiac partners with manufacturers to improve productivity, precision, and process performance.
We are seeking a Customer Service Representative to join our team at our Oswego, Illinois location. This position pays $23.00–$28.00 per hour, based on qualifications and experience. Following the initial training period, this role offers flexibility to work remotely up to 50 days per year, with the remainder of the time working on-site in Oswego.
Radiac offers a comprehensive benefits package, including medical, dental, and vision insurance; disability insurance; company-paid life insurance; a 401(k) with company match; and paid vacation; and voluntary supplemental insurance options, along with opportunities to grow your career within a global organization.  
Basic Function:
The Customer Service Representative (CSR) provides exceptional service and support to internal and external customers while serving as the primary point of contact for assigned accounts. The CSR builds positive customer relationships by responding to inquiries, processing orders, resolving issues, and communicating customer requirements to engineering, production, technical, and sales teams. Success in this role requires a customer-focused mindset, strong communication and problem-solving skills, attention to detail, adaptability, and the ability to prioritize multiple responsibilities. Through collaboration and a commitment to learning the Company’s products and applications, the CSR contributes to customer satisfaction, operational excellence, revenue growth, and profitability.
Essential Functions:
Customer Support
  • Provide professional and timely support to customers via phone, email, and online communication channels.
  • Respond to inquiries regarding products, pricing, availability, lead times, order status, and technical documentation.
  • Resolve customer concerns, complaints, and service issues while ensuring customer satisfaction.
  • Build and maintain strong relationships with customers, distributors, and key accounts.
Order Management
  • Enter, process, and manage customer orders accurately within the ERP system.
  • Review orders for pricing, specifications, delivery requirements, and credit status.
  • Coordinate order changes, cancellations, and special requests.
  • Monitor orders from entry through shipment and delivery.
Production & Logistics Coordination
  • Work closely with production planning, manufacturing, and warehouse teams to ensure on-time order fulfillment.
  • Communicate product availability, backorders, and schedule changes to customers.
  • Coordinate expedited shipments when required.
  • Assist with freight issues, shipment tracking, and delivery discrepancies.
Sales Support
  • Support outside sales representatives and territory managers with customer requests and account management activities.
  • Prepare and distribute quotations, order acknowledgments, and customer reports.
  • Maintain customer records and account information within company systems.
Documentation & Compliance
  • Maintain accurate customer files, contracts, pricing agreements, and shipping documentation.
  • Process returns, credits, and warranty claims following company procedures.
  • Ensure compliance with company policies, quality standards, and customer requirements.
  • Assist in maintaining product certifications, SDS sheets, and technical documentation as needed.

Required Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • 2+ years of customer service, sales support, or order management experience in a manufacturing or industrial environment preferred.
  • Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word.
  • Experience using ERP systems such as SAP, Oracle, Epicor, Microsoft Dynamics, or similar platforms.
  • Strong verbal and written communication skills.
  • Excellent attention to detail and organizational abilities.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment

Preferred Qualifications
  • Experience in abrasives, industrial manufacturing, metalworking, tooling, or related industries.
  • Knowledge of bonded, coated, non-woven, diamond, or superabrasive products.
  • Understanding of manufacturing processes, production scheduling, and supply chain operations.
  • Experience supporting distributors, industrial customers, or OEM accounts.

Work Environment & Physical Requirements:
  • Primarily office-based within a manufacturing facility.
  • Frequent interaction with production, warehouse, logistics, and sales personnel.
  • May require occasional visits to the production floor, requiring adherence to safety regulations and use of appropriate personal protective equipment (PPE).
  • Prolonged periods of sitting while performing job duties.
  • Frequent use of a computer, keyboard, mouse, and telephone headset.
  • Frequent verbal communication and hearing to effectively communicate with customers, coworkers, and vendors by telephone and in person.
  • Ability to read and interpret information on a computer screen and in written documents.
  • Frequent use of hands and fingers to type and operate standard office equipment.
  • Occasional standing, walking, bending, reaching, and carrying office materials.
  • Ability to lift and move up to 15 pounds occasionally.

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