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United Way 211 Jobs (NOW HIRING)

United Way of the Midlands

Marketing Intern

Omaha, NE · On-site

$19 - $20/hr

United Way of the Midlands Job Title: Marketing Intern FLSA Status : Part Time, Non-Exempt Wage ... UWM's funded programs and direct services - including JAG Nebraska, 211, and the Weatherization ...

Trident United Way

Chief of Staff

North Charleston, SC · On-site

$150K - $170K/yr

Help ensure staffing plans align with Trident United Way's strategic growth, especially around Family Coaching, Thrive@ programs, 211, data, and community-based service delivery. * Partner with HR to ...

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Trident United Way

Chief of Staff

North Charleston, SC · On-site

$120 - $170/hr

Help ensure staffing plans align with Trident United Way's strategic growth, especially around Family Coaching, Thrive@ programs, 211, data, and community-based service delivery. * Partner with HR to ...

New

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How much do united way 211 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for united way 211 in the United States is $43.59, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $66.83 per hour, depending on experience, location, and employer.

What is a United Way 211?

A United Way 211 job typically involves working as a community resource specialist who connects individuals with essential services like housing, food, healthcare, and crisis support. Employees in these roles answer calls, texts, or chats from people seeking assistance and provide referrals to local organizations. Strong communication, problem-solving, and empathy skills are essential for this role.

What does a typical day look like for a United Way 211 specialist?

As a United Way 211 specialist, your day typically involves answering calls from individuals seeking information and referrals for social services such as housing, food assistance, healthcare, or crisis support. You will use specialized databases to match callers with appropriate local resources and may follow up to ensure needs are met. Collaboration with community organizations and regular team meetings are common, fostering a supportive environment focused on problem-solving. The work can be fast-paced and challenging, but it is highly rewarding as you make a tangible difference in people’s lives.

What are the key skills and qualifications needed to thrive in the United Way 211 position, and why are they important?

To thrive as a United Way 211 specialist, you need excellent communication skills, strong problem-solving abilities, and a background in social services or a related field. Familiarity with call center software, resource databases, and client management systems is highly valuable. Compassion, patience, and the ability to remain calm under pressure are crucial soft skills for effectively supporting callers in crisis. These skills ensure accurate resource referrals and empathetic assistance to individuals facing personal, financial, or emergency situations.

What cities are hiring for United Way 211 jobs? Cities with the most United Way 211 job openings:
What states have the most United Way 211 jobs? States with the most job openings for United Way 211 jobs include:
What job categories do people searching United Way 211 jobs look for? The top searched job categories for United Way 211 jobs are:
United Way 211 jobs near you
Infographic showing various United Way 211 job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $90,669 per year, or $43.6 per hour.

Call Center, 211 Helpline, Multiple Shifts available. Full and Part time.

United Way of the Midlands

Omaha, NE

$17.50/hr

Full-time, Part-time

Life, Retirement, PTO

Re-posted 28 days ago

Job description

Job Title: Community Resource Specialist I
Department: 211 Helpline
Supervisor: 211 Management
FLSA Status: Part-time, Non-Exempt
Location: Omaha, NE - ON-SITE
Hours: Multiple Shifts available also Nights and remote work :)
About United Way of the Midlands:
Since 1923, United Way of the Midlands (UWM) has served the Omaha-Council Bluffs metro by bringing together the business, government and not-for-profit sectors and raising money to support our community’s most impactful health and human service programs. UWM’s funded programs and direct services – including JAG Nebraska, 211 and the Weatherization Assistance Program – focus on four key areas to improve health and well-being for all, build financial stability and strength, help young people realize their full potential and address urgent needs today to advance a better tomorrow. At United Way, we are committed to fostering integrity, inclusion, and responsibility across our work where all employees feel valued, respected, and empowered to bring their unique perspectives and experiences to the table.
UWM’s Mission:
United Way of the Midlands UNITES our community’s CARING SPIRIT to build a STRONGER tomorrow.
Guiding Principles:
At United Way of the Midlands, we…
  • Build TRUST in everything we do.
  • Extend GRACE by thinking beyond ourselves.
  • Show GRIT by bringing it everyday.
  • Be OPEN to embracing others’ differences.
  • Actively ENGAGE by listening and sharing.
  • Live CURIOUSLY to learn constantly.
Community Resource Specialist Summary:

The Community Resource Specialist I is responsible for responding to individuals in need of assistance through multiple channels of communication.

Responsibilities:
  • Answers phone calls, email, chat and text, demonstrating strong customer focus with all users of the service; ability to work with diverse populations within the context of developing the cultural competency needed, to provide appropriate resources to inquirers.
  • Maintains a nonjudgmental attitude when speaking with clients, displaying sensitivity to all cultural backgrounds.
  • Identifies and reflects the feelings of callers in crisis.
  • Assesses the clients’ needs or situation using pertinent questions and the principles of active listening.
  • Advocates for clients when appropriate.
  • Requests statistical and demographic information related to our clients to assist in the determination and tracking of unmet needs in the community.
  • Records clients' information into the call center database and provide referrals to the appropriate resources as needed.
  • Places outbound calls to follow-up with a percentage of our clients to determine if their needs were met.
  • Completes assessments for clients in high-risk situations.
  • Accesses the 2-1-1 database for resources and appropriately refer clients.
  • Identifies requests for resources that are not available in our database and inform the call center database Manager of unmet needs.
  • Maintains an acceptable level of call handling and customer service performance as described by the 2-1-1 training standards.
  • Completes all training for new programs and services related to 2-1-1 and provide feedback as needed.
  • Completes the Inform USA Community Resource Specialist certification exam within six months of eligibility to ensure adherence to industry standards and quality service delivery.
Supervisory Responsibilities:
  • This job has no supervisory responsibilities.
Required Skills and Abilities:
  • High level of professionalism, confidentiality and capacity to work independently.
  • High level of written and verbal communication skills with attention to detail and organization.
  • Demonstrate proficiency in using call center software, computer hardware and telephone equipment.
  • Ability to work alternative schedules and demonstrate flexibility in times of disaster.
  • Engage in and maintain knowledge of UWM programs and strategies.
  • Proactive in engaging in or seeking out self-learning opportunities.
  • Ability to work effectively as a team member and assist other staff members willingly.
  • English proficiency sufficient and bilingual preferred for communication with supervisors, co-workers, clients and customers.
  • Knowledge of MS Office Outlook, Excel, Access and Word Processing software.
Education and Experience:
  • Associate's degree (preferred) from two-year College or University and/or one to two years related experience and/or training in Social Services or Human Services.
  • A high school diploma or GED is required for this position.
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must occasionally lift and/or move up to 10 pounds.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.
Benefits:
  • Generous 401(k) Retirement plan
  • Paid vacation and sick time
  • Employer-paid life and disability insurance
  • Professional development assistance
  • Tuition reimbursement
United Way of the Midlands is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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