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How much do united way 211 jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for united way 211 in the United States is $43.59, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $66.83 per hour, depending on experience, location, and employer.

What is a United Way 211 job?

A United Way 211 job typically involves working as a community resource specialist who connects individuals with essential services like housing, food, healthcare, and crisis support. Employees in these roles answer calls, texts, or chats from people seeking assistance and provide referrals to local organizations. Strong communication, problem-solving, and empathy skills are essential for this role.

What does a typical day look like for a United Way 211 specialist?

As a United Way 211 specialist, your day typically involves answering calls from individuals seeking information and referrals for social services such as housing, food assistance, healthcare, or crisis support. You will use specialized databases to match callers with appropriate local resources and may follow up to ensure needs are met. Collaboration with community organizations and regular team meetings are common, fostering a supportive environment focused on problem-solving. The work can be fast-paced and challenging, but it is highly rewarding as you make a tangible difference in people’s lives.

What are the key skills and qualifications needed to thrive in the United Way 211 position, and why are they important?

To thrive as a United Way 211 specialist, you need excellent communication skills, strong problem-solving abilities, and a background in social services or a related field. Familiarity with call center software, resource databases, and client management systems is highly valuable. Compassion, patience, and the ability to remain calm under pressure are crucial soft skills for effectively supporting callers in crisis. These skills ensure accurate resource referrals and empathetic assistance to individuals facing personal, financial, or emergency situations.

What cities are hiring for United Way 211 jobs? Cities with the most United Way 211 job openings:
What states have the most United Way 211 jobs? States with the most job openings for United Way 211 jobs include:
What job categories do people searching United Way 211 jobs look for? The top searched job categories for United Way 211 jobs are:
United Way 211 jobs near you
Infographic showing various United Way 211 job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $90,669 per year, or $43.6 per hour.

211 Resource Navigator

United Way of Southwestern Pennsylvania

Pittsburgh, PA

$35K - $36K/yr

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Job description

United Way of Southwestern Pennsylvania
Pittsburgh Office

Join PA 211 Southwest (United Way of Southwestern Pennsylvania) as a Remote 211 Resource Navigator and make a meaningful impact every day from home. In this purpose-driven role, you'll serve as a compassionate, knowledgeable lifeline-connecting individuals and families to essential services like food, housing, and healthcare through phone, text, and chat. Offering a salary of $35,000–$36,000 plus an outstanding benefits package-including healthcare, strong retirement contributions, and paid time off-this position combines stability with flexibility, featuring multiple shift options to support work-life balance. You'll be part of a supportive, mission-focused team, receive comprehensive training, and grow your expertise in human services while handling diverse interactions from routine requests to crisis support. If you're empathetic, tech-savvy, and committed to helping others, this is your opportunity to build a fulfilling career where every conversation truly matters.  

All candidates must be able to attend in-person training for the two-to-three-week time period in the Pittsburgh office before remote work begins.   

Visit our website at Career Opportunities - United Way of Southwestern Pennsylvania to view job description and apply for this position. Submissions will only be accepted electronically.

United Way of Southwestern Pennsylvania is an equal opportunity employer committed to workplace diversity, serving Allegheny, Armstrong, Butler, Fayette, and Westmoreland counties.

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