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How much do united way 211 jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for united way 211 in the United States is $43.59, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $66.83 per hour, depending on experience, location, and employer.

What is a United Way 211 job?

A United Way 211 job typically involves working as a community resource specialist who connects individuals with essential services like housing, food, healthcare, and crisis support. Employees in these roles answer calls, texts, or chats from people seeking assistance and provide referrals to local organizations. Strong communication, problem-solving, and empathy skills are essential for this role.

What does a typical day look like for a United Way 211 specialist?

As a United Way 211 specialist, your day typically involves answering calls from individuals seeking information and referrals for social services such as housing, food assistance, healthcare, or crisis support. You will use specialized databases to match callers with appropriate local resources and may follow up to ensure needs are met. Collaboration with community organizations and regular team meetings are common, fostering a supportive environment focused on problem-solving. The work can be fast-paced and challenging, but it is highly rewarding as you make a tangible difference in people’s lives.

What are the key skills and qualifications needed to thrive in the United Way 211 position, and why are they important?

To thrive as a United Way 211 specialist, you need excellent communication skills, strong problem-solving abilities, and a background in social services or a related field. Familiarity with call center software, resource databases, and client management systems is highly valuable. Compassion, patience, and the ability to remain calm under pressure are crucial soft skills for effectively supporting callers in crisis. These skills ensure accurate resource referrals and empathetic assistance to individuals facing personal, financial, or emergency situations.

What cities are hiring for United Way 211 jobs? Cities with the most United Way 211 job openings:
What states have the most United Way 211 jobs? States with the most job openings for United Way 211 jobs include:
What job categories do people searching United Way 211 jobs look for? The top searched job categories for United Way 211 jobs are:
United Way 211 jobs near you
211 Coordinator

211 Coordinator

United Way of North Central New Mexico

Santa Fe, NM

$25 - $27.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Job Title: 211 Coordinator
Department: Community Impact
Reports to: Director 211 Helpline
Classification: Level II
Location: Santa Fe/San Miguel Counties
Status: Full-time, hourly, non-exempt
Please note before applying: Must be a New Mexico resident living in Santa Fe County or San Miguel County and able to commute to the UWNCNM office building in Albuquerque on designated in-office workdays.
ORGANIZATION:
Headquartered in Albuquerque, United Way of North Central New Mexico (UWNCNM) serves the people of five counties: Bernalillo, Sandoval, Santa Fe, Torrance and Valencia. The 211 Helpline answers calls from these five counties and Catron, Cibola, McKinley, San Miguel and Socorro Counties. Our mission is connecting people to opportunities and services to equitably improve lives and strengthen communities.
UWNCNM brings together donors, businesses, nonprofits, government and others to create better solutions to our community’s challenges. Our programs and donor dollars ensure that individuals and families in north central New Mexico have the opportunity to achieve their potential through education, that they are healthy and safe, are financially stable and live life with dignity.
In addition, UWNCNM has a strong commitment to Diversity, Equity and Inclusion and upholds the following values:
  • We value the visible and invisible qualities that make you who you are.
  • We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education and financial stability of every person in every community.
  • We believe that each United Way community member, donor, volunteer, advocate and
employee must have equal access to solving community problems.
  • We include diversity, equity and inclusion practices at the center of our daily work.
We commit to using these practices for our business and our communities.
SUMMARY:
The 211 Helpline provides callers throughout north central NM with information on a broad range of community, social, health and government resources. UWNCNM 211 is partnering with CONNECT to create a central phone number individuals can contact to be linked to resources
Under the direction of the 211 Director, the 211 Coordinator supports the work of United Way and CONNECT. CONNECT is a partnership between the City of Santa Fe, Santa Fe County and area nonprofits with a network of navigators who make referrals and provide navigation services to individuals throughout Santa Fe County. Navigators are community health workers, volunteers, or social workers who link people to services and resources in the community. Agencies in the CONNECT network are connected through a shared technology platform enabling navigators to send and receive secure electronic referrals, address residents’ social needs, and improve
individual and community health. The goal of CONNECT is to ensure the health and social needs of individuals are being met and to support the agencies who are providing much needed services to these individuals.
The 211 Coordinator supports the community by utilizing multiple information and referral software as well as a cloud-based phone software to help connect callers to services.
The 211 Coordinator will be trained to utilize both the iCarol (data collection) and Unite Us (navigation and referral services). The 211 Coordinator will ensure all screening and evaluation tools are completed.
Project assignments and participation level will progress based on evolving needs in the community and progression towards achieving United Way’s goals.
ESSENTIAL FUNCTIONS:
  • Navigate multiple information and referral software and a cloud-based phone system to provide callers with information and referral services to health and human services, government agencies and community-based organizations.
  • Ensure accurate record keeping in all databases and referral call records.
  • Maintain and update community resources in databases using a standard service classification system (Inform USA) to facilitate the indexing and retrieval of community resource information.
  • Use the Unite Us platform to make referrals to the CONNECT network, completing social determinants of health (SDOH) and evaluation screenings, as needed.
  • Meet regularly with the 211 Helpline Director and CONNECT team for support and guidance.
  • Support statewide United Way 211 programs with training on common I amp;R practices, iCarol, etc.
  • Lead one-time projects as assigned.
  • Contribute to United Way’s shared goal of raising funds to support the mission and initiatives (all departments support fund raising in ways that are relevant to their work).
  • Maintain and store client data using ethical principles and abide by HIPPA regulations.
  • Assist in invoicing for navigation services provided using Unite Us.
CORE COMPETENCIES:
  • Flexibility, independence, critical thinking, problem solving and decision-making skills.
  • Ability to work in a team environment, with minimal supervision, to produce high
    quality work and provide quality service.
  • Demonstrate strong, effective communication skills – written and oral – including the ability to take high-quality notes in meetings.
  • Strong interest and learning and maintaining knowledge of resources in the counties served.
  • Demonstrate social service abilities including maintaining boundaries, de-escalation, maintaining confidentiality and sensitivity to working in a multicultural context.
  • Strong ability to build and maintain collaborative and productive working relationships with United Way colleagues, CONNECT partners and key community stakeholders.
  • Willingness to improve upon existing Spanish language skills or learn basic Spanish conversation.
  • Demonstrate the ability to develop clear project plans and timelines and monitor progress to meet agreed upon deadlines.
  • Effective project/time management skills.
  • Ability to work effectively with a diverse group of individuals.
REQUIREMENTS [EDUCATION, EXPERIENCE, SKILLS amp; ABILITIES]:
  • High School Diploma or equivalent.
  • Complete accurate and timely data entry.
  • Proficiently use technology, including multiple videoconferencing platforms (Zoom, Teams, etc.), and Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, etc.).
  • Proficient in internet navigation and online research using modern web browsers to gather, verify, and utilize information effectively for job-related tasks.
  • Strong customer service, communication and listening skills.
  • Respectful, sensitive and empathetic to the feelings and problems of all people.
  • Perform independently with minimal supervision.
  • Must have a quiet place to work when offsite to minimize distractions and maintain confidentiality.
  • Complete other duties, initiatives, and special projects as assigned.
  • Ability to complete and maintain required certifications including Mental Health First Aid, Inform USA Information and Referral Certification and others as assigned.
PREFERRED QUALIFICATIONS:
  • Bachelor’s degree and at least one-year experience working in a social services and/or project coordinator role.
  • Experience working in community outreach and/or engagement capacity.
  • Preferred bilingual: Spanish and English
EQUIPMENT USED:
  • PC and standard office equipment including but not limited to telephone, computer, copy machine, printer, scanner, and related equipment
  • Microsoft Office Suite, Outlook, Videoconferencing platforms (Zoom, Microsoft Teams, etc.), Internet and web browsers for research and information gathering.
Physical Requirements/Working Conditions/Dexterity:
United Way of North Central New Mexico is a hybrid workplace. The schedule combines work from home on Mondays, Wednesdays and Fridays with in-person office attendance within UWNCNM’s office building required for all-staff meetings and occasional in-person trainings. Due to business needs, you may occasionally be required to work in the office on days other than specified. Additionally, the hybrid work schedule is subject to change to 100% in office work at any time.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Position requires long periods of sitting at a desk and computer to accomplish duties and to stand for limited periods of time.
  • Regular attendance is required in this position.
  • Ability to operate a personal computer at an acceptable rate of speed.
  • Must have access to reliable internet when working from home.
  • Must be able to view computer monitors.
  • Must be able to work early mornings, evenings and weekends occasionally, including but not limited to attending a variety of meetings and events at UWNCNM and in the community.
  • On designated in-office days, must be able to perform duties within a cubicle setting or meeting space, maintaining focus and productivity in an environment with varying levels of ambient noise, including conversations and other typical office sounds.
  • Must have the flexibility to adapt schedule to meet evolving business needs as necessary.
  • Must possess a valid New Mexico driver’s license and have daily access to a dependable enclosed motor vehicle, with current auto insurance in your own name or named on the policy, to use to be physically present for in-office workdays and to attend offsite events, meetings, and other work activities.
  • Ability to travel to work in a variety of locations throughout north central New Mexico.
  • Must be able to commute to the United Way of North Central New Mexico office building on designated in-office days.
  • In person attendance at the Albuquerque office for monthly All Staff meetings and other assigned trainings is required.
  • Must be able to lift and/or move up to 20 pounds unassisted and occasionally lift and/or move up to 40 pounds with assistance.
  • Must be able to perform the essential functions of the job with reasonable accommodation.
LOCATION: Must be a New Mexico resident living in Santa Fe County or San Miguel County and able to commute to the UWNCNM office building in Albuquerque on designated in-office workdays.
SALARY RANGE: $25.00- $27.40 per hour; 32-40 hours per week FTE
BENEFITS: Full-time employees (FTE) are eligible for health, dental, vision, life and long-term disability insurance, 403b retirement plan, flexible spending account, EAP, and voluntary insurance programs. We offer a tuition reimbursement plan, volunteer time off, and generous leave time. Part-time employees may be eligible for some of these benefits.
UWNCNM supports the Americans with Disabilities Act (ADA). Please tell us if you need accommodation to perform the job's essential functions. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
United Way of North Central New Mexico is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants with disabilities and applicants from underrepresented racial and ethnic groups.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This job description is meant only to be a guideline and may be modified at any time. UWNCNM is an At-will Employer. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

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