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Union Representative Jobs in Riverside, CA (NOW HIRING)

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Union Representative information

See Riverside, CA salary details

$25.6K

$46.1K

$80.3K

How much do union representative jobs pay per year?

As of Jun 8, 2026, the average yearly pay for union representative in Riverside, CA is $46,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $44,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Union Representative, and why are they important?

To thrive as a Union Representative, you need a comprehensive understanding of labor laws, negotiation tactics, and collective bargaining processes, often supported by experience in labor relations or a related field. Familiarity with grievance tracking systems, contract management software, and relevant certifications such as labor relations or mediation training is also valuable. Outstanding interpersonal skills, active listening, and the ability to communicate persuasively help build trust and effectively advocate for members. These competencies are crucial for successfully representing workers' interests, resolving disputes, and ensuring fair workplace practices.

What is the difference between Union Representative vs Shop Steward?

AspectUnion RepresentativeShop Steward
CredentialsTypically requires knowledge of labor laws, union policies, and sometimes certifications in labor relationsOften has similar credentials, with additional training specific to the workplace or union
Work EnvironmentWorks across multiple workplaces or regions, representing the union at a broader levelOperates mainly within a specific workplace or department
Employer & Industry UsageUsed across various industries to represent union members at a higher levelPrimarily found within specific workplaces, acting as a liaison between workers and management

Both roles involve advocating for union members, but the Union Representative typically operates at a broader, more strategic level, while the Shop Steward focuses on day-to-day issues within a specific workplace.

What are some common challenges a Union Representative might face when balancing member interests and organizational policies?

Union Representatives often need to navigate the delicate balance between advocating for their members' needs and working within the constraints of organizational policies and collective bargaining agreements. This can involve mediating disputes, addressing grievances, and ensuring open communication between employees and management. Successfully managing these challenges requires strong negotiation, interpersonal, and problem-solving skills, along with a thorough understanding of labor laws and workplace regulations. Building trust with both union members and management is key to effectively representing employee interests while maintaining productive relationships.

What are Union Representatives?

Union Representatives are individuals elected or appointed by members of a labor union to advocate on their behalf in the workplace. They act as a liaison between employees and management, helping to resolve workplace issues, negotiate collective bargaining agreements, and ensure that workers' rights are protected. Union Representatives also educate members about their rights, assist with grievances, and support fair working conditions. Their primary goal is to represent the interests of employees and promote a safe and equitable work environment.
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Union Representative jobs near you
Lobby Customer Service Representative

Lobby Customer Service Representative

San Diego County Credit Union

Murrieta, CA • On-site

$21.50 - $26.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary:

The position of Receptionist is established to coordinate and direct lobby/phone traffic while providing prompt, professional and accurate assistance to members. Participate in the promotion of Credit Union products and services to existing and potential members. Maintain quality service standards set by the organization.

Minimum Qualifications (Education, Experience, Skills)

  • High school diploma or equivalent.
  • 1 year of customer service experience or SDCCU member facing work experience may be considered.
  • Knowledge of member interviewing techniques, ability to identify and offer/refer products and services to meet members’ financial needs.
  • Possess effective human relations and communication and organizational skills.
  • Professional appearance and demeanor.

Essential Duties and Responsibilities

  • Greet members/potential members to establish rapport; probe to determine financial needs; direct to appropriate employees for assistance.
  • Prepare members/potential members for interactions with credit union representatives by determining their eligibility, services needed, and providing any necessary documents.
  • Answer phone calls within three rings; maintain positive demeanor, ensure phone coverage at all times; provide timely, complete and accurate messages.
  • Maintain scheduling calendar in a clear, consistent, complete and accurate manner to include: appropriate timeframes for appointments, evenly distributing appointments, documenting days out of the branch and handling schedule changes.
  • Have an awareness of staff and management activities to ensure accurate information is relayed to callers.
  • Attend to member concerns, or refer member to appropriate employee for assistance.
  • Identify and offer products and services to members to meet their financial needs and/or refer the member to an appropriate representative or partner. Participate in campaigns, contests, member outreach efforts, meetings and one on ones with management. Accurately track all referrals/sales. Meet established performance goals as assigned.
  • Accurately record and track all member interactions, following policy and procedure and maintaining integrity in all actions
  • Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Other Duties & Responsibilities

  • May serve as MSR or in other related capacities as directed by management.
  • May be required to work weekends and/or extended hours, to include offsite events.
  • Perform other duties as assigned.

Physical Demands and Work Environment

While performing the duties of this position, the employee is regularly required to talk and hear; to reach with hands and arms, use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to walk, stoop, kneel, crouch or crawl. The noise level in the work environment is usually moderate.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The noise level in the work environment is usually moderate.


Monday-Friday: 8:00am/5:00pm
Saturday – 8:00am/5:00pm (Rotating)
Sunday – OFF
Full Time – 40 hours a week