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Penske

TSS - Call Center Supervisor

Reading, PA

Responsible for the daily shift operations of the Transportation Support Services (TSS) call center. Ensure department is staffed adequately to business demands. Serves as the subject matter expert ...

Penske

TSS - Call Center Supervisor

Reading, PA · On-site

Responsible for the daily shift operations of the Transportation Support Services (TSS) call center. Ensure department is staffed adequately to business demands. Serves as the subject matter expert ...

Penske

TSS - Call Center Supervisor

Reading, PA · On-site

Responsible for the daily shift operations of the Transportation Support Services (TSS) call center. Ensure department is staffed adequately to business demands. Serves as the subject matter expert ...

Penske

TSS - Call Center Supervisor

Reading, PA

Responsible for the daily shift operations of the Transportation Support Services (TSS) call center. Ensure department is staffed adequately to business demands. Serves as the subject matter expert ...

Penske

TSS - Call Center Supervisor

Reading, PA · On-site

Responsible for the daily shift operations of the Transportation Support Services (TSS) call center. Ensure department is staffed adequately to business demands. Serves as the subject matter expert ...

Passavant Memorial Homes

$22.75/hr

DUTIES AND RESPONSIBILITIES OF THE THERAPEUTIC STAFF SUPPORT (TSS): * Provide direct care services and specialized care in daily living, social and recreational activities. * Provide assistance and ...

Passavant Memorial Homes

$22.75/hr

DUTIES AND RESPONSIBILITIES OF THE THERAPEUTIC STAFF SUPPORT (TSS): * Provide direct care services and specialized care in daily living, social and recreational activities. * Provide assistance and ...

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Tss information

What is the difference between Tss vs Security Guard?

AspectTssSecurity Guard
CredentialsTypically requires specialized training and certifications in security protocolsOften requires basic security training and possibly a license
Work EnvironmentPrimarily in corporate, government, or high-security facilitiesVaries from retail stores to event venues and residential areas
Employer & Industry UsageUsed by corporations, government agencies, and private security firmsEmployed by private security companies, retail chains, and event organizers
Common Search & ComparisonOften compared for specialized security rolesCompared for general security needs

While both Tss and security guards provide security services, Tss typically involves specialized training for high-security environments, whereas security guards often work in more general settings with basic training. The choice depends on the security level required and the work environment.

What are some common challenges faced by TSS (Technical Support Specialists) when assisting users, and how can these be managed effectively?

Technical Support Specialists (TSS) often encounter challenges such as troubleshooting complex issues remotely, dealing with frustrated users, and managing multiple support tickets simultaneously. Effective communication, patience, and strong problem-solving skills are essential to navigate these situations. Staying up-to-date with the latest technology and system updates also helps TSS professionals resolve issues more efficiently and maintain user satisfaction. Regular training and collaboration with other IT team members further support successful issue resolution.

What are the key skills and qualifications needed to thrive as a Therapeutic Staff Support (TSS), and why are they important?

To thrive as a Therapeutic Staff Support (TSS), you need a background in psychology, social work, or a related field, often with a bachelor's degree and relevant clearances or state certifications. Familiarity with behavioral intervention techniques, data collection systems, and sometimes specialized software is commonly required. Strong interpersonal skills, patience, and the ability to communicate effectively with children, families, and multidisciplinary teams are essential soft skills. These competencies ensure effective support for clients' behavioral and emotional needs, promoting better outcomes in therapeutic settings.

What are TSS (Technical Support Specialists)?

Technical Support Specialists (TSS) are professionals who provide assistance and troubleshooting for technical, hardware, and software issues. They help users resolve problems related to computers, networks, and other technology systems, either remotely or in person. TSS professionals often work for IT departments, support centers, or technology companies, and may also assist with system installations, updates, and maintenance. Their goal is to ensure smooth operation of technology systems and provide excellent customer service to end-users.
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Tss jobs near you
Infographic showing various Tss job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 89% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Therapeutic Staff Support (TSS)

Therapeutic Staff Support (TSS)

Southwestern Human Services

Pittsburgh, PA • On-site

Part-time

Posted 21 days ago

Job description

Company Description

Enhancing the quality of each person's life is our mission. Located in Bethel Park in Pittsburgh's South Hills and Lawrenceville, Southwestern Human Services offers a variety of programs for children, adolescents, adults, and families in the southwestern Pennsylvania area.

In addition to Behavioral Health Rehabilitative Services (BHRS), we offer Outpatient Psychiatric Services to children, adolescents, adults, and families including outpatient therapy, medication management, and social skills groups.

Job Description

Southwestern Human Services is hiring part-time TSS

A TSS (Therapeutic Staff Support) provides one-to-one behavioral interventions to children and adolescents under the supervision of a master's level clinician. Services are delivered in the home, school, or community setting and vary based on the needs of each individual client. The TSS implements a child's treatment plan by working one-on-one with a child to improve behavior management and determine successful interventions. The TSS models, teaches, and coaches parents and caregivers in how to use approved interventions that will help the child maintain behavioral stability.

Services are intended to implement specific interventions to stabilize the client, provide support to the family, and promote age-appropriate behavior. TSS's serve as an integral part of a collaborative treatment team working with the family and other professionals. A career as a TSS serves as a valuable and rewarding way to use your knowledge and experience to help change the lives of our clients and their families.

Qualifications

A TSS must obtain Act 33/34 clearances, FBI background check, and have reliable transportation

Qualifications:

Bachelor's Degree in Psychology, Social Work, Counseling, Sociology, Education, Criminal Justice, or similar human service field, with no prior work experience

Or

Bachelor's Degree in any other field, with 1 year of full-time paid work experience with direct contact with children or adolescents

Or

Associate's Degree, or 60 credits towards a Bachelor' Degree with at least 3 years of full-time paid work experience with direct contact with children or adolescents

Additional Information

SHS is an Equal Opportunity Employer


It is the policy of Southwestern Human Services to provide equal opportunity for all employees and applicants for employment without regard to race, color, creed, religion, gender, sexual orientation, national origin, age, marital status, mental or physical disability, pregnancy, military or veteran status, or any other basis prohibited by state or federal law.

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