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Department: People & Culture

Reports to: Director, People & Culture

Status: 100% Full-Time, Confidential, Non-exempt

Work location: Hybrid (Onsite in Los Angeles, 4 days per week)

CENTER’S MISSION

Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY

The People & Culture Department at the Los Angeles LGBT Center supports the people who make the Center’s work possible. Through talent acquisition, employee and labor relations, total rewards, HR operations, and organizational development, the department helps create a workplace where employees feel welcomed, valued, supported, and connected to the Center’s mission and to one another.

Working in partnership with employees and leaders across the organization, People & Culture fosters an equitable and inclusive environment grounded in care, trust, accountability, and respect. The team works to ensure employees have the resources, support, and opportunities they need to thrive and contribute to a strong and effective organization. At its heart, People & Culture is committed to caring for the Center’s people so they can continue caring for—and creating lasting change within—LGBTQ+ communities across Los Angeles.

JOB SUMMARY

The People Data & Systems Specialist provides analytical and technical support within the People & Culture Department, focusing on workforce and organizational analytics, process improvement, automation, and systems administration. The role develops and maintains data models, reporting tools, and workflows to support workforce planning, compensation, benefits, and organizational analysis. It administers People & Culture systems, troubleshoots technical issues, and supports process implementation without supervisory or policy-making authority.

ESSENTIAL FUNCTIONS

Organizational & Workforce Analytics

• Develop and maintain workforce metrics, dashboards, organizational analyses, and reporting that support strategic and operational decision making.

• Analyze workforce trends, organizational, and talent trends to identify risk, opportunities and emerging business needs.

• Maintain authoritative data on positions, reporting relationships, departments, jobs, FTE, vacancies, and organizational structure.

• Respond to approved ad hoc analytical requests with validated data and documented assumptions.

Process Improvement, Automation & Technical Implementation

• Partner with Total Rewards Manager and functional leaders to identify and implement process improvements through standardization, automation, and workflow redesign.

• Support development, testing, documentation, and implementation of workflows and technology solutions including Power Automate, SharePoint, Power Apps, electronic forms, dashboards, calculators, trackers, and document generation.

• Translate business requirements into process designs, workflow solutions, technical specifications, testing plans, implementation activities, and supporting documentation.

• Administer and continuously improve workflows and automation tools through testing, monitoring, troubleshooting, change management, user support, training, and post-implementation evaluation.

• Ensure technical solutions implement approved business rules without altering policy or decision authority.

Compensation, Total Rewards & Position Analytics Support

• Provide analytical, data, systems, and process support to Total Rewards Manager for compensation, benefits, retirement programs, job architecture, job descriptions, position management, pay equity, and related initiatives.

• Support annual and cyclical work including compensation surveys, salary reviews, benefit renewals, Open Enrollment, required reporting, audits, and vendor implementations.

• Conduct position, organizational, and workforce analyses to support job architecture, workforce planning, compensation administration and organizational effectiveness.

• Prepare data and scenario analyses supporting labor negotiations, compensation planning, budget development, organizational changes, benefit renewals, vendor evaluations, and executive decision-making.

• Escalate market-matching conclusions, compensation recommendations, classification decisions, plan interpretation, appeals, compliance determinations, sensitive employee matters, and organizational recommendations to Total Rewards Manager or responsible leader.

People Systems Administration & Technical Support

• Administer People & Culture technology platforms including ADP Workforce Now, job description and position management systems, ServiceDesk, SharePoint, Microsoft Power Platform, reporting tools, and other employee- service systems.

• Ensure effective operation of People & Culture systems by maintaining system configuration, security, workflows, and data integrity, while providing technical support, system documentation and coordinating issue resolution and escalation.

• Support technology adoption through training, technical assistance, guidance, and development of self-service resources.

Data Governance, Department Enablement & Project Support

• Prepare, validate, and maintain data and documentation supporting audits, regulatory reporting, surveys, vendor partnerships, and organizational projects.

• Manage intake, tracking, prioritization, and status reporting for approved analytics, systems, automation, and data-support requests coordinated by People & Culture leadership.

Develop and maintain documentation, training materials, user resources and provide analytical and technical project support across People & Culture functions while ensuring appropriate confidentiality, privacy and retention standards.

NON-ESSENTIAL FUNCTIONS

• Perform other duties as assigned

DECISION-MAKING SCOPE

Makes independent decisions related to data analysis, system configuration, process design, quality assurance, and technical implementation within approved policies and procedures. Does not have authority to alter policies, make staffing, budgetary, or strategic decisions. Escalates decisions involving compensation recommendations, classification, compliance, or sensitive employee matters to responsible leaders.

No formal supervisory responsibilities. Coordinates workflows and supports staff implementation in collaboration with managers and functional leaders.

REQUIRED QUALIFICATIONS

• Minimum three years of progressively responsible experience in workforce or organizational analytics, compensation analysis, HR technology, process automation, HR operations, or closely related function; three to five years preferred.

• Compensation experience required.

• Bachelor’s degree in human resources, business administration, information systems, data analytics, organizational studies, or related field, or equivalent combination of education and experience.

• Advanced spreadsheet and data-management skills including data cleaning, validation, reconciliation, complex formulas, pivot tables, scenario modeling, and repeatable reporting.

• Experience with Power BI, Power Query, Power Platform, SharePoint, Tableau, or comparable tools.

• Experience administering or supporting HRIS, HCM, compensation, benefits, job description, position management, applicant tracking, or comparable enterprise systems.

• Ability to gather requirements, map and improve processes, document technical and data needs, test solutions, troubleshoot problems, and support implementation.

• Experience with ADP Workforce Now.

• Workforce and organizational analytics, compensation and benefits administration, job architecture, workforce planning, organizational structures, HR operations, employee lifecycle processes, data privacy requirements, and LGBTQ+ community cultural competency.

PREFERRED QUALIFICATIONS

• Experience supporting compensation analysis, pay equity review, salary structures, market pricing, benefits administration, job architecture, position management, workforce planning, or organizational analytics.

• Experience producing organizational charts, spans-and-layers analyses, workforce scenarios, headcount or vacancy models, workforce-cost models, or executive dashboards.

• Experience in nonprofit, health care, social service, unionized, or similarly complex and mission-driven organizations.

• Experience implementing AI-enabled workflow or analytics solutions.

• Experience with Built and CompAnalyst platforms.

• Experience with Microsoft 365, SharePoint, Power Apps, Power Automate, Power BI, Power Query, SQL, system integrations, or structured data exchange.

• Relevant HR, Power Platform, Power BI, data analytics, or process improvement certification is desirable.

PHYSICAL REQUIREMENTS

Prolonged sitting with regular computer use; sustained attention to detailed data and system information; communication with employees and external partners; occasional movement throughout the workplace; occasional lifting or carrying of office materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WORK ENVIRONMENT / SCHEDULING REQUIREMENTS

Primarily office or hybrid work environment; participation in virtual and in-person meetings; handling of highly confidential information; exposure to interruptions and fast-paced environment; cross-functional collaboration; reasonable accommodations available for individuals with disabilities.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, or marital status.