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At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY

The People Excellence Systems Analystprovides frontline (Tier 1) support for the Workday Human Capital Management (HCM) platform. This role is responsible for monitoring, triaging, and resolving Workday system issues, supporting day-to-day People Excellence operations, and ensuring a positive user experience for employees and managers. This position requires strong analytical skills, a collaborative mindset, and the ability to adapt in a dynamic HR technology environment. The ideal candidate will bring a solid understanding of HR systems and a proactive approach to driving process improvements.

DUTIES & RESPONSIBILITIES

• Primary point of contact for Workday HRIS support, responding to inquiries via email, the helpdesk ticketing system, Microsoft Teams messages and virtual online meeting collaboration.

• Troubleshoot and resolve Tier 1 issues related to Workday employee and manager self-service, onboarding, personal data updates, job and pay changes, org structure changes and related requests. Support the People Excellence Systems team with various business processes related to Recruiting, Core HCM, Compensation and Talent.

• Monitor Workday system issues, error messages, and incomplete business process transactions to identify themes to help provide scalable and repeatable solutions.

• Escalate complex or unresolved issues to Tier 2 or Tier 3 analysts, managers and/or technical teams ensuring thorough documentation of the issue and steps taken.

• Maintain accurate documentation of support interactions and resolutions.

• Guide employees and managers through standard Workday transactions and navigation.

• Participate in testing and validation of new features, enhancements, and configuration changes as required during semi-annual feature releases, projects or on an ad-hoc basis.

• Collaborate with the People Excellence Systems team to identify trends in support requests and recommend improvements to training or system configuration.

• Ensure data accuracy by reviewing employee transactions and performing data audits.

• Develop and deliver training materials and sessions for end-users to improve Workday proficiency and self-service adoption.

• Continuously evaluate People Excellence Systems processes and recommend enhancements to improve efficiency, accuracy, and user experience.

• Perform other duties as assigned.

QUALIFICATIONS

DEGREE TYPE:

Bachelor's Degree

FIELD(S) OF STUDY:

Human Resources, Information Systems, or a related field.

EXPERIENCE

• Workday HCM experience required.

• Minimum 1-2 years in HR, HRIS, IT or a helpdesk support role preferred.

• Background in system implementations, upgrades, or process improvements desired.

COMPETENCIES/SKILLS

• Familiarity with HR employee life-cycle processes such as recruiting, onboarding, employee data management, staffing, time/absence tracking and offboarding.

• Advanced analytical and problem-solving skills with high attention to detail.

• Ability to diagnose system and data issues and recommend effective solutions.

• Capacity to translate technical concepts for non-technical stakeholders.

• Excellent interpersonal, written, and verbal communication skills.

• Aptitude to manage multiple requests and prioritize effectively in a fast-paced environment.

• Experience using a case management or ticketing system (e.g., ServiceNow, Jira).

• Proficient in Microsoft Office Suite (especially Excel, Word and Outlook).

• Understanding of data privacy and confidentiality related to HR information.

• High level of accuracy in data entry, auditing, and reporting.

• Strong ability to manage processes and meet deadlines.

• Interest in developing a long-term career in HRIS or system administration.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
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Norwegian Cruise Line
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It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.