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Training Program Analyst Jobs in New York (NOW HIRING)

EmblemHealth

CRM Program Analyst

New York, NY · On-site

$56K - $99K/yr

Partnering with product owners, business analysts and business partners, create documentation ... Qualifications Education, Training, Licenses, Certifications * Bachelor's degree required ...

Pursuit

Instructor & Program Manager

New York, NY

We're becoming an AI-native organization: training AI-native talent, embedding AI across our ... analyze information, and move faster. You enjoy experimenting, prototyping, and sharing what you ...

Pursuit

Instructor & Program Manager

New York, NY · On-site

We're becoming an AI-native organization: training AI-native talent, embedding AI across our ... analyze information, and move faster. You enjoy experimenting, prototyping, and sharing what you ...

Pursuit

Instructor & Program Manager

New York, NY

We're becoming an AI-native organization: training AI-native talent, embedding AI across our ... analyze information, and move faster. You enjoy experimenting, prototyping, and sharing what you ...

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Training Program Analyst information

What are the key skills and qualifications needed to thrive as a training program analyst?

To thrive as a Training Program Analyst, you need strong analytical skills, familiarity with instructional design principles, and typically a degree in education, business, or a related field. Proficiency with learning management systems (LMS), data analysis tools like Excel or Tableau, and experience with evaluation methodologies are commonly required. Excellent communication, attention to detail, and project management skills help you collaborate with stakeholders and ensure effective training delivery. These abilities are crucial for assessing program effectiveness, optimizing learning outcomes, and supporting organizational goals.

How does a training program analyst typically collaborate with subject matter experts and other departments to develop effective training solutions?

A Training Program Analyst frequently works alongside subject matter experts (SMEs) to identify learning objectives and ensure training content accurately reflects current practices and policies. Collaboration often involves facilitating meetings to gather expertise, aligning training materials with organizational goals, and integrating feedback from various departments such as HR, IT, or operations. This collaborative approach helps ensure training programs are relevant, practical, and tailored to the needs of different teams within the organization. Effective communication and project management skills are essential for coordinating these cross-functional efforts.

What does a training program analyst do?

A Training Program Analyst is responsible for evaluating, developing, and improving training programs within an organization. They collect and analyze data on training effectiveness, identify learning needs, and recommend strategies to enhance employee development. Their duties often include designing training content, measuring outcomes, and ensuring that training initiatives align with business objectives. By optimizing training processes, they help organizations improve performance, productivity, and employee satisfaction.

What are popular job titles related to Training Program Analyst jobs in New York?

For Training Program Analyst jobs in New York, the most frequently searched job titles are:

What job categories do people searching Training Program Analyst jobs in New York look for?

The top searched job categories for Training Program Analyst jobs in New York are:

What cities in New York are hiring for Training Program Analyst jobs?

Cities in New York with the most Training Program Analyst job openings:

Training Program Analyst jobs near you
Infographic showing various Training Program Analyst job openings in New York as of August 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 100% In-person job distribution.

CRM Program Analyst

EmblemHealth

New York, NY • On-site

$56K - $99K/yr

Full-time

Re-posted 8 days ago

EmblemHealth rating

9.2

Company rating: 9.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

21st of 308 rated insurance

Job description

Summary of Position
  • Support digital technology transformation through CRM platforms including Sales Cloud, Service Cloud, and Vlocity portals.
  • Responsible for managing CRM enhancements and day-to-day operations across integrated Salesforce environments; and for gathering and translating constituent input and feedback into clear, concise and actionable digital platform requirements.
  • Collaborate with other Product Managers and business stakeholders to support roadmap execution and continuous improvement.
  • Participate in backlog grooming, testing efforts, and incident resolution to ensure smooth product delivery.
  • Define and document new customer journeys and business processes and operations where needed to facilitate change.
  • Responsible for testing outcomes to ensure that delivery of requirements aligns with objectives, expectations, and KPIs.

Principal Accountabilities
  • Partnering with product owners, business analysts and business partners, create documentation including Desk Level Procedures (DLP) and manage ongoing maintenance, meeting notes, ad hoc analysis request and JIRA dashboards to support visibility and coordination across product and delivery teams.
  • Collaborate with other product managers and business partners to translate business needs into development ready user stories with clear acceptance criteria for customer journeys and business process and operations.
  • Act as the day-to-day contact for clarifications on requirements and for driving user stories forward.
  • Create test cases, lead and support user acceptance testing (UAT), log and track defects, and ensure issues are properly triaged and resolved.
  • Responsible for the development and tracking of success metrics.
  • Leverage analytics platforms (e.g., Salesforce reports, Google Analytics) to help identify trends and recommend enhancements.
  • Collaborate with other product managers and business partners to translate business requirements into user stories with clear acceptance criteria.
  • Partner with product owners and business(es) to create documentation including Desk Level Procedures (DLP); manage ongoing maintenance, meeting notes, ad hoc analysis requests and JIRA dashboards to support visibility and coordination across product and delivery teams.
  • Participate in grooming sessions and document requirements in JIRA.
  • Engage with stakeholders to help resolve incidents and identify improvement opportunities.
  • Coordinate and facilitate discussions to drive issue resolution and gather feedback.
  • Support cross-functional teams in CRM feature rollouts and releases.
  • Assist in status reporting, change request management, and system analysis.
  • Perform other related duties as directed, assigned, or required.

Qualifications
Education, Training, Licenses, Certifications
  • Bachelor's degree required; additional experience/specialized training may be considered in lieu of educational requirement

Relevant Work Experience, Knowledge, Skills, and Abilities
  • 3 - 5+ years of relevant, professional work experience required
  • Experience in the health plan industry preferred
  • Experience with CRM platform management - requirements development and user acceptance testing required
  • Health plan functional and technical domain/platform acumen preferred
  • Excellent communication skills (verbal, written, presentation, influencing and persuading) required
  • Ability to tackle complex tasks, and to shift responsibilities based on priorities required
  • Proficiency in Microsoft Office suite, including advanced Excel skills required
  • Experience with Project Management tools; preferably JIRA required
  • Sound judgment, decision-making, organizational, analytical, logical structuring, and problem-solving skills required
  • Self-starter with the ability to manage a project independently required
  • Team player willing to support and contribute, as needed required
  • Ability to work and adapt in a fast-paced and dynamic environment in a matrix organization required
  • Ability to challenge the status quo and serve as a change agent to drive the business and technology transformation.
  • Ability to interact directly and independently at various levels of the organization.

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