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TITLE:                      Cashier Trainee                                   DATE WRITTEN:  04/2025

DEPARTMENT:        Donated Goods                                    SUPERVISED BY:  Store Manager. Asst. Mgr.                                                                                                            

SUPERVISES:            n/a                                                        STATUS:  Non-exempt,  Temporary                                                 

Mission Contribution: Providing funding for our mission services operation.

Function: Function: Greets customers warmly, rings up sales transactions accurately, and ensures they feel welcomed and appreciated through friendly, attentive service.

Essential Functions:

1. Ensures World Class donor and customer service, answers phone in three rings, greeting customers within 10 seconds and providing friendly service and information, thanking customers at the end of a sale and inviting them back.
2. Acknowledges all customer and employees within a 10 foot radius.
3. Operates cash register, receives payments for purchases and records sales and other transactions.
4. Balances cash drawers at the end of each shift, ensuring no cash discrepancies exceeding $5.00 over or short after one week of training.
5. Encourage customers to donate through the change round up program.
6. Checks and cleans dressing rooms.
7. Retrieves shopping carts from the parking lot. 
8. Places apparel and other items for sale on the proper racks and shelves.  
9. Removes empty hangers from the racks on the sales floor.
10. Ensures a clean and empty workstation at the end of each shift.
11. Pulls and rotates store merchandise as instructed by supervisor or manager.
12. Assists with putting carts of merchandise on the floor.
13. Transfers racks from the back room to the sales floor.
14. Maintains the image of the sales floor and assists in store housekeeping including daily cleaning of the floor, fixtures, and restrooms.
15. Maintains adherence to all company policies and procedures.
16. Other duties as assigned.          

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).

1. Must be able to interact cordially and productively with a variety of people.
2. Must be able to count money quickly and accurately.                            
3. Must be able to market Goodwill and explain the mission to the general public.                 
4. Must be able to take initiative and work well with little supervision.
5. Must be able to maintain an effective working relationship with, and among employees.
6. Must possess excellent communication skills.
7. Must be able to work a flexible schedule including nights and weekends.
8. Ability to function in a hectic work environment with occasional periods of high stress.

Experience and Education Requirements:

• • High School diploma or GED preferred, but not required.
  • Prior work experience in the service industry preferred.

Physical Requirements:

• Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
• Ability to use fingers, hands and wrists, repetitively.
• Ability to engage in frequent bending, stretching, stooping, standing, walking, and twisting.
• Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.

Working Conditions:

Frequent physical exertion; exposure to unfit donated goods.

Critical Performance Factors:

1. Customer Service
2. Safety/Accident Prevention
3. Image
4. Accuracy of entering sales transactions, accepting payment and issuing correct change
5. Change round up donations 50% or higher

Equal Opportunity Employer/Veterans/Disabled

How Positions are Filled: Positions are filled based on the order in which complete applications are received and your availability to work the required shifts. Early submission of a complete application and flexible availability increase your chances of being selected.

Position Details:

• Duration: Temporary positions for up to 90 days
• Path to Permanent Employment: These roles are intended to become regular positions after 90 days. Conversion is expected as long as work performance, work ethic, and cultural fit meet expectations.

Application Process:

1. No Interviews: There is no in-person interview for these positions.
2. Communication: All communication is done through phone/text and email between our Recruiter and applicants.
3. Job Offer & Paperwork:
   • The Recruiter will contact you via email with a job offer and a link to a video about the position.
   • You will need to complete the job offer paperwork and return it to us within 24 hours.