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The Learning & Development (L&D) Program Manager owns the strategy, execution, and continuous improvement of Tangent Materials' employee learning programs. This role is responsible for the end-to-end management of training documentation, course catalogs, and the calendar of recurring trainings across all positions in the organization. The L&D Program Manager serves as Tangent's primary point of contact with local college and university partners, administers our employee engagement survey platform (Entromy), and partners closely with the VP of HR on budget planning, reporting, and program performance measurement. This is a high-visibility role for a self-directed program owner who can balance day-to-day administration with longer-term program design, vendor partnerships, and data-driven reporting.

ROLES AND RESPONSIBILITIES

Training Documentation & Course Catalog Management

• Own, organize, and maintain all training documentation, including standard operating procedures, course materials, certifications, and completion records.
• Build and maintain a comprehensive catalog of trainings organized by position, function, and competency, ensuring every role has clearly defined required and recommended training.
• Develop and maintain the calendar of recurring trainings (compliance, safety, technical, leadership, onboarding, refresher courses) and ensure timely scheduling, communication, and completion tracking.
• Create and execute internal marketing campaigns to promote course catalogs and drive employee participation in available programs.

Training Platform Administration

• Serve as the administrator with full access to all Tangent training platforms (LMS and related systems), including user management, course publishing, enrollment, reporting, and integrations.
• Maintain data integrity across systems, troubleshoot user issues, and serve as the primary internal point of contact for training-platform questions.
• Evaluate emerging tools and content libraries and recommend improvements to platforms and workflows.

Continuing Education & College Partnerships

• Build and maintain partnerships with local colleges, universities, and trade programs to understand educational offerings available to Tangent employees.
• Catalog continuing education programs, certifications, and degree pathways that align with Tangent roles and career paths.
• Determine and communicate employee eligibility for continuing education benefits, manage applications and approvals, and track enrolled courses through completion.
• Partner with the VP of HR to define, monitor, and report on the annual continuing education and training budget, including forecasting, reconciliation, and variance analysis.

Employee Engagement Survey (Entromy) Administration

• Serve as the administrator of Entromy, Tangent's annual employee engagement survey platform, including survey setup, distribution, access management, and reporting.
• Partner with HR and business leaders to interpret survey results, communicate findings, and design action plans that address engagement themes.
• Support leaders in translating survey insights into measurable team-level commitments and follow-up activities throughout the year.

Reporting & Program Measurement

• Develop and maintain reporting that measures the performance of Tangent's continuing education and training programs, including participation, completion, certification, ROI, and impact on key business and people metrics.
• Provide regular reporting and recommendations to the VP of HR and senior leadership on program effectiveness, gaps, and opportunities.
• Use data to continuously refine course offerings, delivery methods, and budget allocation.

REQUIRED SKILLS/ABILITIES

• Demonstrated experience administering a Learning Management System (LMS) and other training platforms.
• Experience designing, cataloging, and managing training curricula across multiple roles or functions.
• Proven ability to manage program budgets and produce data-driven reporting for senior leadership.
• Excellent written and verbal communication skills, including the ability to market and promote programs internally.
• Strong project management skills with the ability to manage multiple programs, deadlines, and stakeholders simultaneously.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Human Resources, Organizational Development, Education, Business, or a related field, or equivalent professional experience.
• 5+ years of experience in learning & development, training program management, organizational development, or a closely related HR function.

PHYSICAL REQUIREMENTS

• Ability to work in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Ability to sit or stand for extended periods.