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AIG

Complex Claims Director - TPA Oversight

Dallas, TX · On-site

Join us as a Complex Claims Director - TPA Oversight to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in ...

Personify Health

Account Manager, TPA

Tempe, AZ · On-site

$65K - $85K/yr

Why This Role Matters Account Managers in TPA environments aren't just relationship coordinators--they're operational lifelines who keep complex client relationships running smoothly through ...

Personify Health

Account Manager, TPA

Tempe, AZ · On-site +1

$65K - $85K/yr

Why This Role Matters Account Managers in TPA environments aren't just relationship coordinators-they're operational lifelines who keep complex client relationships running smoothly through proactive ...

Personify Health

Account Manager, TPA

$65K - $85K/yr

Why This Role Matters Account Managers in TPA environments aren't just relationship coordinators-they're operational lifelines who keep complex client relationships running smoothly through proactive ...

Vālenz Health

$150 - $250/hr

About Our Opportunity As the VP Sales - TPA Markets (aka VP, TPA Markets), you will be responsible for driving new business growth by developing strategic relationships with third-party ...

Personify Health

$65K - $85K/yr

Why This Role Matters Account Managers in TPA environments aren't just relationship coordinators-they're operational lifelines who keep complex client relationships running smoothly through proactive ...

Valenz

VP, Sales - TPA Markets

Phoenix, AZ · Remote

About Our Opportunity As the VP Sales - TPA Markets (aka VP, TPA Markets), you will be responsible for driving new business growth by developing strategic relationships with third-party ...

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Tpa information

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How much do tpa jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for tpa in the United States is $52.96, according to ZipRecruiter salary data. Most workers in this role earn between $43.75 and $58.17 per hour, depending on experience, location, and employer.

What is a TPA?

TPAs, or Third Party Administrators, are organizations that handle administrative services for insurance companies, self-insured companies, or employee benefit plans. They process claims, manage employee benefits, coordinate between insurance providers and clients, and ensure compliance with regulations. TPAs are commonly used in health insurance, retirement plans, and workers' compensation programs to streamline operations and reduce costs for their clients.

What are the key skills and qualifications needed to thrive as a TPA?

To thrive as a TPA (Third Party Administrator), you need a solid understanding of insurance processes, regulatory compliance, and claims management, often backed by a relevant degree or industry certification. Familiarity with claims processing software, regulatory databases, and secure data management systems is typically required. Exceptional organizational skills, attention to detail, and strong communication abilities make you stand out in this role. These skills ensure accurate and timely claims handling, regulatory adherence, and effective service to both clients and insurers.

What are typical challenges faced by a TPA when managing multiple client accounts, and how can they be addressed?

TPAs often manage a diverse portfolio of clients, each with unique plan designs, compliance requirements, and service expectations. A common challenge is staying organized and ensuring timely, accurate processing of claims and plan administration tasks across all accounts. Effective TPAs rely on robust management systems, clear communication protocols, and ongoing professional development to balance these responsibilities. Building strong relationships with clients and maintaining up-to-date knowledge of regulatory changes also help mitigate risks and enhance service quality.

What is the difference between Tpa vs Claims Adjuster?

AspectTpaClaims Adjuster
CredentialsTypically requires insurance-related certifications or licensesOften requires state licensing and insurance adjuster certifications
Work EnvironmentWorks within insurance companies or third-party administration firmsWorks for insurance companies, independent firms, or public adjusting firms
Employer & Industry UsageCommonly employed by insurance carriers and third-party administratorsEmployed by insurance companies, public adjusting firms, or independent agencies
Primary RoleManages insurance claims processing and customer serviceEvaluates and settles insurance claims, assesses damages

While both Tpa and Claims Adjuster roles involve handling insurance claims, Tpas primarily focus on claims processing and customer service within third-party administration firms, whereas Claims Adjusters evaluate damages and settle claims, often working directly for insurance companies or independent firms.

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Tpa jobs near you
Infographic showing various Tpa job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $110,156 per year, or $53 per hour.

Complex Claims Director - TPA Oversight

American International Group, Inc.

Dallas, TX • On-site

Full-time

Re-posted 11 days ago

AIG rating

8.4

Company rating: 8.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

120th of 310 rated insurance

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director - TPA Oversight to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
As Complex Claims Director - TPA Oversight, you will analyze and process bodily injury and third-party property damage claims by investigating and gathering information to determine the exposure on the claim; ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims through well-developed action plans. You will determine need for and direct independent adjusters to gather information to determine exposure on the claim and control their costs.
  • Identify and evaluate coverage issues; prepare comprehensive coverage letters with supervisory review and analysis; retain and provide direction to coverage counsel when necessary.
  • Assess liability and resolve claim within established evaluation. Maintain diaries and complete tasks within required timeframes as set forth by department guidelines; ensure claim files are timely and properly documented with clear and concise analysis on coverage, damages, reserves, and liability including an action plan for resolution. Process and pay invoices within a timely manner.
  • Coordinate vendor referrals for additional investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the life of the claim.
  • Refer case as appropriate to supervisor and management. Respond to requests or directions in a professional and timely manner.
  • Attend arbitrations, mediations, settlement conference and trials.
  • Successfully complete required State licensing examinations and continuing education requirement.
  • Communicate with all internal business partners including underwriters to make sure underwriting is aware of large losses and industry trends.
  • Partner with TPA Governance and Relationship Management to help TPA's and Insureds comply with claim handling and reporting guidelines.
  • Work with TPA Claims Financial to check the accuracy of TPA financials ensuring alignment with TTPO financials.

What you will need to succeed
  • 7 plus years of General Liability/Auto claims experience.
  • Experience with complex and high exposure General Liability Bodily Injury and Property Damage claims.
  • Excellent communication skills (verbal/written) and strong negotiation skills.
  • Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures.
  • Strong technical expertise interpreting insurance contracts.
  • In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
  • Advanced analytical and problem solving skills.
  • Should also have a demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.
  • Creativity in resolving challenging business problems, as well as ability to achieve business goals and objectives is essential.

Ready to make a bigger impact? We look forward to reviewing your application.
#LI-PA1
#claimsprofessionals #legalcareers #ClaimsAttorney #tortlaw #paralegaljobs #claims #claimsexaminer #claimsadjuster #claimsservice #TPA #TPAclaims
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
CL - Claims

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About AIG

Sourced by ZipRecruiter

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1919

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