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Toyota Bdc Representative Jobs in Riverside, CA (NOW HIRING)

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Toyota Bdc Representative information

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$10

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How much do toyota bdc representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for toyota bdc representative in Riverside, CA is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.05 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Toyota BDC Representative, and how can they be effectively addressed?

Toyota BDC (Business Development Center) Representatives often face challenges such as handling a high volume of inbound and outbound calls, managing follow-ups with potential customers, and maintaining accurate customer records. Staying organized and using CRM tools effectively can help manage these tasks efficiently. Additionally, strong communication skills and product knowledge are key to building trust with customers and setting appointments that lead to sales. Regular training and support from the dealership team can further enhance performance and job satisfaction.

What is a Toyota BDC Representative?

A Toyota BDC (Business Development Center) Representative is a customer service and sales support role within a Toyota dealership. Their main responsibilities include handling inbound and outbound calls, responding to online inquiries, scheduling appointments, and following up with customers to generate sales leads and enhance customer satisfaction. BDC Representatives act as a bridge between customers and the dealership’s sales and service teams, ensuring a smooth and professional experience for every client. They often use CRM software to track interactions and maintain detailed customer records. This position requires excellent communication skills, organization, and a customer-focused attitude.

Is a Toyota Bdc Representative a good job?

A Toyota BDC (Business Development Center) Representative is responsible for handling customer inquiries, scheduling appointments, and generating leads primarily through phone and online communication. The role often requires strong communication skills, familiarity with CRM tools, and the ability to work in a fast-paced environment. It can be a good entry-level position in automotive sales or customer service, with opportunities for advancement based on performance.

What is the difference between Toyota Bdc Representative vs Toyota Sales Associate?

AspectToyota Bdc RepresentativeToyota Sales Associate
Primary RoleHandles customer inquiries, schedules appointments, and manages leads over the phone or onlineAssists customers in selecting and purchasing vehicles, conducts test drives, and closes sales
Work EnvironmentOffice-based, primarily via phone and computerShowroom and dealership floor, interacting directly with customers
Required SkillsCustomer service, communication, lead managementProduct knowledge, sales techniques, customer engagement

While both roles involve customer interaction within the automotive industry, the Toyota Bdc Representative focuses on lead management and appointment setting remotely, whereas the Toyota Sales Associate engages directly with customers to sell vehicles. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Toyota BDC Representative?

To thrive as a Toyota BDC Representative, you need strong customer service skills, effective communication abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and telephone systems is highly valuable. Excellent organization, active listening, and problem-solving skills help you stand out in this role. These skills and qualities are crucial for building customer relationships, handling inquiries efficiently, and driving sales opportunities for the dealership.
What are popular job titles related to Toyota Bdc Representative jobs in Riverside, CA? For Toyota Bdc Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Toyota Bdc Representative jobs in Riverside, CA look for? The top searched job categories for Toyota Bdc Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Toyota Bdc Representative jobs? Cities near Riverside, CA with the most Toyota Bdc Representative job openings:
Toyota Bdc Representative jobs near you
Infographic showing various Toyota Bdc Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,201 per year, or $18.8 per hour.

Service Support Specialist

Swickard Auto Group

Ontario, CA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 days ago

Job description

Job Type
Full-time
Description
Ontario, CA Toyota Trusted brand Service Support Customer service Scheduling BDC Inbound calls Inland Empire Career path Veterans encouraged to apply $18/hr
IS THIS YOU?
• You're a natural on the phone - warm, professional, and able to make every caller feel like they're the only one you're talking to
• You're organized and proactive - you follow up without being asked and take pride in making sure no guest falls through the cracks
• You're looking for a guest-facing role in automotive where your communication skills translate directly into career growth
WHO WE ARE
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Crown Toyota of Ontario, the Service Support Specialist is the first voice most guests hear when they need service. This role is the connection between a guest's need and a scheduled appointment - and the best person in this seat doesn't just answer calls, they build relationships, fill the drive, and make guests feel genuinely taken care of before they ever pull onto the lot.
WHAT YOU'LL DO
• Answer inbound service calls with warmth, professionalism, and a genuine hospitality-first approach - every caller deserves a great first impression
• Schedule and manage service appointments - booking guests efficiently, confirming details, and ensuring the schedule supports shop capacity
• Make proactive outbound calls to guests - reaching out for maintenance reminders, recall notifications, declined service follow-up, and satisfaction check-ins
• Guide guests through service scheduling - understanding their needs, communicating wait times and availability accurately, and setting clear expectations
• Maintain accurate records of customer contact activity and appointment status in the DMS
• Coordinate with service advisors to communicate appointment details and any special guest needs ahead of arrival
• Follow up on no-shows and reschedule missed appointments - keeping the drive full and guests connected to the store
• Support the service team with additional guest communication tasks as needed
WHAT WE'RE LOOKING FOR
• Previous customer service, call center, BDC, or phone-based guest communication experience preferred
• Automotive or dealership experience a plus - not required
• Genuinely warm and professional phone presence - you represent the store in every conversation
• Organized and accurate - appointment scheduling and customer records need to be right every time
• Proactive follow-through - you don't wait to be reminded to make the next call
• Comfortable with scheduling software, DMS platforms, or CRM tools
• Calm and composed when managing a high volume of calls and scheduling requests simultaneously
• Valid driver's license with a clean driving record
WHAT WE OFFER
• $18/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• On-the-job training - we'll set you up for success from day one
• Career path - service support roles at Swickard develop into service advisor, BDC, and service management positions for motivated team members
• Employee vehicle purchase and service discounts
• A team culture where your communication skills and follow-through are genuinely valued
WHY CROWN TOYOTA OF ONTARIO
• Toyota is one of the most trusted and in-demand brands in the country - guests call us because they already believe in the brand, which means your job is about hospitality and scheduling, not selling
• Ontario is a central hub in the Inland Empire with a high-volume, loyal Toyota guest base - consistent call volume and a store where relationships build over time
• A guest-facing role where your voice and your follow-through directly impact how full the drive is and how guests feel about the store
• Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values - Honor, Engage, Anticipate, Respond, Thank - are exactly what this role looks like in practice
• A supportive team environment where your reliability and care for the guest are recognized and rewarded
Crown Toyota of Ontario's service drive runs on relationships - and the Service Support Specialist is one of the first people to build them. Every call answered well, every appointment scheduled right, and every proactive outreach made is a direct contribution to how the store performs and how guests feel about coming back.
If you're warm, organized, and ready to be the first voice that makes a guest feel taken care of - we'd like to meet you.
Salary Description
$18/hr

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