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Tower Agent Jobs (NOW HIRING)

City of Midland

Airport Operations Agent

Midland, TX · On-site

$58K/yr

The City of Midland is looking for a proactive, detail-oriented Airport Operations Agent to help ... Coordinates with the air traffic control tower in order to escort personnel and equipment on the ...

Lennar

AI Agent Developer, ServiceNow

Miami, FL

$51.75 - $71/hr

Stay current with the rapidly evolving ServiceNow AI roadmap (Now Assist, AI Agents, AI Agent Orchestrator, AI Control Tower, and each half-yearly platform release) and bring best practices into the ...

Lennar Corp

AI Agent Developer, ServiceNow

Miami, FL · On-site

$51.75 - $71/hr

Stay current with the rapidly evolving ServiceNow AI roadmap (Now Assist, AI Agents, AI Agent Orchestrator, AI Control Tower, and each half-yearly platform release) and bring best practices into the ...

Lennar

AI Agent Developer, ServiceNow

Miami, FL · On-site

$51.75 - $71/hr

Stay current with the rapidly evolving ServiceNow AI roadmap (Now Assist, AI Agents, AI Agent Orchestrator, AI Control Tower, and each half-yearly platform release) and bring best practices into the ...

Lennar Homes

AI Agent Developer, ServiceNow

Miami, FL · On-site

$51.75 - $71/hr

Stay current with the rapidly evolving ServiceNow AI roadmap (Now Assist, AI Agents, AI Agent Orchestrator, AI Control Tower, and each half-yearly platform release) and bring best practices into the ...

Perun HR

Customer Service Agent Part Time

Seattle, WA · On-site

$17.75 - $23.75/hr

Customer Service Agent Part Time Seattle, Washington, United States What You'll Do * Promotes and ... Tower functions. * Depending on airport location this position may work in various weather ...

City of Midland, TX

Airport Operations Agent

Midland, TX · On-site

$58K/yr

The City of Midland is looking for a proactive, detail-oriented Airport Operations Agent to help ... Coordinates with the air traffic control tower in order to escort personnel and equipment on the ...

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Tower Agent information

What is a tower agent?

Tower agents are airport ground staff responsible for coordinating aircraft movements on the ground, particularly around gates, ramps, and taxiways. They work closely with pilots, air traffic controllers, and other ground crew to ensure safe, efficient, and timely arrivals and departures. Tower agents handle communication between the aircraft and airport operations, assist with gate assignments, and help manage unexpected issues like delays or gate changes. Their role is crucial in maintaining airport safety and operational flow.

How does a tower agent typically interact with other airport staff during a shift?

As a Tower Agent, you will frequently collaborate with various airport personnel, including ground crew, gate agents, and airline operations teams. Effective communication is essential, as you are responsible for coordinating aircraft movements on the ground, relaying information about boarding, baggage, and flight schedules. You may also need to quickly address last-minute changes or delays, making teamwork and adaptability key aspects of the role. This collaborative environment helps ensure a smooth and safe operation for both passengers and staff.

What are the key skills and qualifications needed to thrive as a tower agent, and why are they important?

To thrive as a Tower Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with prior airport or airline experience often preferred. Familiarity with airline reservation systems, boarding equipment, and airport security procedures is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient passenger processing, safety compliance, and smooth coordination between ground staff and flight crews.

What is the difference between Tower Agent vs Tower Technician?

AspectTower AgentTower Technician
CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; technical certifications often preferred
Work EnvironmentCustomer service settings, field visits, and site inspectionsFieldwork at cell towers, maintenance, and repairs
Industry UsageTelecommunications companies, customer support rolesTelecom companies, infrastructure maintenance
Common Search IntentDifferences, job duties, requirementsTechnical skills, certifications, responsibilities

While both Tower Agents and Tower Technicians work in the telecommunications industry, Tower Agents primarily focus on customer interactions, site inspections, and support roles. Tower Technicians are more technically oriented, performing maintenance, repairs, and technical troubleshooting at cell towers. Understanding these differences helps job seekers identify roles that match their skills and career goals.

More about Tower Agent jobs

What cities are hiring for Tower Agent jobs?

Cities with the most Tower Agent job openings:

What are the most commonly searched types of Tower Agent jobs?

The most popular types of Tower Agent jobs are:

What job categories do people searching Tower Agent jobs look for?

The top searched job categories for Tower Agent jobs are:

Tower Agent jobs near you
Infographic showing various Tower Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Principal Machine Learning Engineer

ServiceNow, Inc.

San Diego, CA • On-site

$216K - $378K/yr

Other

Medical, Retirement

Posted 19 days ago

ServiceNow rating

8.3

Company rating: 8.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

100th of 245 rated software companies

Job description

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Overview
Enterprise AI is ServiceNow's horizontal capability team, building the operating model, technical foundation, and Customer Zero motion for AI governance at enterprise scale, including AI Control Tower, the AI agent orchestrator, and the AI agent fabric on the ServiceNow AI platform.
As Principal Engineer, Agentic AI Systems, you will serve as the senior-most technical multiplier for the Enterprise AI organization, setting architecture and technical direction for one of ServiceNow's biggest engineering opportunities: making an enterprise-scale workforce of AI agents governable, secure, observable, and worth trusting.
What You'll Do
  • Define the multi-year technical architecture for the AI Control Tower portfolio, agent governance, orchestration, lifecycle management, interoperability, observability, evaluation, and AI security, as one coherent platform.
  • Establish an AI-forward developer experience that embeds agents into planning, coding, testing, review, deployment, and operations, with the standards and guardrails to make it safe and measurable.
  • Define operational excellence for autonomous and semi-autonomous agents, including reliability, incident response, rollback, kill-switch, and auditability standards.
  • Act as the technical multiplier across AI engineering, data and ML, infrastructure, product, DevOps, security, and GRC, brokering cross-domain choices and resolving design conflicts on technical merit.
  • Turn ServiceNow's own Customer Zero experience into structured product feedback for AI Control Tower and related platform capabilities.
  • Prototype and incubate new patterns in multi-agent orchestration, agent evaluation, and AI governance automation, and publish reference architectures that accelerate reuse.
  • Mentor principal and senior engineers, raise hiring standards, and build the AI fluency that makes this team a model for AI-ready engineering.

Qualifications
To be successful in this role you have:
  • 15+ years of software engineering experience, including 5+ years operating at a principal, senior staff, or director-equivalent scope, setting technical strategy across multi-team organizations without relying on direct reporting authority.
  • Deep, current, hands-on expertise in agentic AI and LLM-based systems, multi-agent orchestration, RAG, evaluation frameworks, LLMOps/MLOps, AI observability, and AI governance and security.
  • Experience architecting enterprise-scale cloud platforms, distributed systems, developer platforms, data platforms, or DevOps/CI-CD automation.
  • A demonstrated track record of transforming how engineering organizations build, test, and ship software, ideally with AI-assisted or agentic coding tools.
  • Strong judgment in ambiguous technical domains where architecture, product, security, operations, and business value intersect.
  • Builder credibility: you still write code, prototype fast, and lead by demonstration.
  • Executive communication skills, with the ability to frame technical strategy and trade-offs for VP, C-level, customer, pundits, and partner audiences.

Preferred Qualifications
  • Experience with ServiceNow or a comparable enterprise workflow platform (ITSM, CMDB, GRC).
  • Experience with MCP, A2A, tool-calling architectures, or LLM/AI gateways.
  • Visible technical guidance through publications, talks, patents, or open-source contributions.

For positions in this location, we offer a base pay of $216,100 - $378,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.

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About ServiceNow

Sourced by ZipRecruiter

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2004

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