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Tower Agent Jobs (NOW HIRING)

Ceasars Entertainment

AGENT HOTEL

Robinsonville, MS

$1K/day

As a Hotel Agent you will be responsible for completing arrival and departure transactions for ... The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms ...

Bell Tower Hotel

Front Desk

Ann Arbor, MI · On-site

$14 - $17.50/hr

The Bell Tower Hotel is seeking a full time front desk clerk. The shifts are 7am-3pm and 3pm-11pm, every day. Availability on weekends and holidays is a must. Job requirements and responsibilities ...

Highgate Hotels

Guest Services Agent

Denver, CO

$22/hr

... Tower Road Denver, CO 80249 Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at ...

Highgate Hotels

Part Time Front Desk Agent

Denver, CO

$22/hr

... Tower Road Denver, CO 80249 Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at ...

Highgate Hotels

Guest Services Agent

Miami, FL

$14.25 - $18.25/hr

Guest Services Agent Requisition ID 2026-76843 Category Front Office Operations Job Location US-FL ... The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of ...

Papillon Airways, Inc

Flightline Agent

Las Vegas, NV · On-site

$14.75 - $19.75/hr

Job Duties Work closely with Pilots & Tower. Prepare/load meals/ballast into aircraft. Transport passengers from terminal to aircraft. Maintain company vehicle. Hot Load/unload passengers from ...

TOWER HOSPITALITY

Front Desk Agent

Vineland, NJ · On-site

$15.92 - $17/hr

SUMMARY Front Desk Agent will be responsible for providing quality guest service as it pertains to checking guests in and out; taking hotel reservations; verifying guests' registration information ...

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$20K

$55.8K

$108K

How much do tower agent jobs pay per year?

As of Jun 7, 2026, the average yearly pay for tower agent in the United States is $55,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $64,000.00 per year, depending on experience, location, and employer.

How does a Tower Agent typically interact with other airport staff during a shift?

As a Tower Agent, you will frequently collaborate with various airport personnel, including ground crew, gate agents, and airline operations teams. Effective communication is essential, as you are responsible for coordinating aircraft movements on the ground, relaying information about boarding, baggage, and flight schedules. You may also need to quickly address last-minute changes or delays, making teamwork and adaptability key aspects of the role. This collaborative environment helps ensure a smooth and safe operation for both passengers and staff.

What are tower agents?

Tower agents are airport ground staff responsible for coordinating aircraft movements on the ground, particularly around gates, ramps, and taxiways. They work closely with pilots, air traffic controllers, and other ground crew to ensure safe, efficient, and timely arrivals and departures. Tower agents handle communication between the aircraft and airport operations, assist with gate assignments, and help manage unexpected issues like delays or gate changes. Their role is crucial in maintaining airport safety and operational flow.

What are the key skills and qualifications needed to thrive as a Tower Agent, and why are they important?

To thrive as a Tower Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with prior airport or airline experience often preferred. Familiarity with airline reservation systems, boarding equipment, and airport security procedures is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient passenger processing, safety compliance, and smooth coordination between ground staff and flight crews.

What is the difference between Tower Agent vs Tower Technician?

AspectTower AgentTower Technician
CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; technical certifications often preferred
Work EnvironmentCustomer service settings, field visits, and site inspectionsFieldwork at cell towers, maintenance, and repairs
Industry UsageTelecommunications companies, customer support rolesTelecom companies, infrastructure maintenance
Common Search IntentDifferences, job duties, requirementsTechnical skills, certifications, responsibilities

While both Tower Agents and Tower Technicians work in the telecommunications industry, Tower Agents primarily focus on customer interactions, site inspections, and support roles. Tower Technicians are more technically oriented, performing maintenance, repairs, and technical troubleshooting at cell towers. Understanding these differences helps job seekers identify roles that match their skills and career goals.

More about Tower Agent jobs
What cities are hiring for Tower Agent jobs? Cities with the most Tower Agent job openings:
What are the most commonly searched types of Tower Agent jobs? The most popular types of Tower Agent jobs are:
What job categories do people searching Tower Agent jobs look for? The top searched job categories for Tower Agent jobs are:
Tower Agent jobs near you
Infographic showing various Tower Agent job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $55,831 per year, or $26.8 per hour.
AGENT HOTEL

AGENT HOTEL

Ceasars Entertainment

Robinsonville, MS

$1K/day

Full-time

Posted 22 days ago

Caesars Entertainment rating

6.3

Company rating: 6.3 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

90th of 135 rated casinos

Job description

As a Hotel Agent you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. 
Additionally, hotel agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints. Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
Horseshoe Casino is the premier casino of the Mid-South.  Horseshoe has been #1 since day one.  We know what gamblers want.  The casino boast over 1300 slot and video poker machines and largest table games area in the South.  We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge.  Make a bet on your favorite team in The Book.  We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks.  Horseshoe Tunica is a throwback to gaming's golden age. Here you'll find everything a real gambler wants, and more.
  • Strong Interpersonal and communication skills.
  • Proficient in a second language would be beneficial.
  •  Self-starter with strong problem solving ability.
  • One year experience in front desk or guest service field. 
  • 6 months experience in basic computer knowledge.
  • Must be a team Player.
  • Excellent oral and written communication in English; heavy telephone volume.
  • Must be able to tolerate secondary smoke.
  • Close knit environment, with constant co-worker involvement. 
  • Must be able to complete several tasks at once with accuracy.
  • Must be able to stand for entire shift (an average 8 hour shift).
  • Ability to perform reaching, stooping and /or crouching motions repeatedly
  • Must be able to communicate verbally
  • Must be able to stand for extended periods of time
  • Must be able to lift 25lbs.
  • Process check-in and check-out transactions for guests
  • Registers guests to room while receiving all pertinent information accurately.
  • Perform guest registration and room assignments, accommodating special requests whenever possible.
  • Pre-register and block reservations.
  • Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies.
  • Respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction
  • Assist guests with questions about the city and property
  • Assist guests with booking dinner, show, etc... when necessary
  • Assists with guest service recovery when possible
  • Maintains and Upbeat and Positive attitude at all times
  • Responsible for being apprised of current events in hotel to assist guests
  • Acts a liaison on behalf of the guest to expedite guest requests
  • Maintains a professional and courteous attitude towards all guests (internal and external)
  • Anticipating guests needs and guest expectations
  • Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner.
  • Perform other tasks as assigned by supervisor or manager.
  • Troubleshoot all in-room movie / phone / billing problems.
  • Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
  • Cancel room reservations according to procedures.
  • Balance $1000 bank daily.
  • Prepare key packets, ensure miscellaneous brochures are fully stocked.

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