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Online Tower Agent Jobs (NOW HIRING)

The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of ... Monitor and manage online travel agency (OTA) extranets, guest communications, and reservation ...

Front Desk Agent - FT

Hollywood, FL

$13 - $16.50/hr

... in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly ... For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or ...

Online Tower Agent information

What is the difference between Online Tower Agent vs Tower Climber?

AspectOnline Tower AgentTower Climber
CredentialsCustomer service, communication, and technical knowledgeClimbing certifications, safety training, physical fitness
Work EnvironmentRemote or office-based, assisting clients virtuallyOn-site at tower locations, physically climbing structures
Industry UsageTelecom service providers, customer supportTelecom installation and maintenance companies

Online Tower Agents primarily handle customer interactions remotely, focusing on support and coordination, while Tower Climbers perform physical work on towers, requiring safety certifications and physical fitness. Both roles are essential in the telecom industry but differ significantly in work environment and skill requirements.

What are the key skills and qualifications needed to thrive as an Online Tower Agent, and why are they important?

To thrive as an Online Tower Agent, you need excellent communication skills, strong multitasking abilities, and a high school diploma or equivalent. Familiarity with dispatch software, airline communication systems, and possibly FAA certification is typically required. Attention to detail, problem-solving, and the ability to remain calm under pressure are vital soft skills in this role. These skills are crucial for ensuring safe, efficient coordination of aircraft movements and maintaining smooth operations in a fast-paced environment.

What are the main challenges faced by Online Tower Agents and how can they effectively manage high-pressure situations?

Online Tower Agents often face high-pressure situations, such as coordinating multiple flights simultaneously and responding to sudden changes in weather or flight plans. Staying calm, organized, and communicating clearly with pilots and team members is essential to managing these challenges. Utilizing checklists, following established protocols, and making use of real-time digital tools can help agents prioritize tasks and maintain safety. Continuous training and regular briefings also support effective decision-making in fast-paced environments.

What is an Online Tower Agent?

An Online Tower Agent is a professional who manages and coordinates communication and operations for aircraft from a remote or virtual location, rather than a traditional airport control tower. They use advanced technology and surveillance systems to monitor air traffic, provide instructions to pilots, and ensure safe takeoffs, landings, and ground movements. This role is becoming more common as airports adopt remote air traffic control solutions to increase efficiency and safety.
What are the most commonly searched types of Tower Agent jobs? The most popular types of Tower Agent jobs are:
Infographic showing various Online Tower Agent job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.
PM Control Tower Agent (Monday - Friday, 7:00 p.m. - 3:30 a.m.)

PM Control Tower Agent (Monday - Friday, 7:00 p.m. - 3:30 a.m.)

DHL Express (USA), Inc.

Erlanger, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago


Job description

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today...

We have an immediate career opportunity for a qualifiedCustoms Entry Agent. As aCustoms Entry Agent, you will ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported products while processing separate entries to Custom Border Patrol (US CUSTOMS). You will also compute tariffs (taxes), and price conversions of merchandise imported from foreign destinations. In addition you will also be asked to examine various documents including invoices, bills of lading, and shipping statements to obtain release of incoming freight and resolve delays. 

Key Responsibilities:

  • Participates in planning and directing the flow of traffic to/from foreign destinations
  • Effectively classifies dutiable import/export shipments to ensure compliance with all government agency rules and regulations
  • Processes all requests for extensions, expiration, cancellation and all government entries
  • Communicates with origin and destination locations regarding shipment status and special handling and delivery processes
  • Applies for Import/Export Permits and Certificates of Eligibility
  • Maintains open line of communication with department of foreign affairs
  • May receive and distribute all incoming and outgoing mail and correspondence
  • Examine online commercial invoices and other documents, to determine the correct Harmonized Tariff Code for each commodity to ensure correct classification
  • Knowledge of US Customs Regulations regarding Foreign Trade Agreements, and other duty exemptions
  • Must be detail oriented, organized, and possess time management skills
  • Process shipments through various online portals for submission to FDA and US Customs to obtain proper clearance

Skills & Qualifications:

  • High School Diploma or Equivalent (Associate degree preferred)
  • Overtime is required
  • 1 year experience in transportation or customs preferred
  • Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
  • Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice
  • Proficiency on a 10 key calculator
  • This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Employee Benefits & Incentives 


DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

  • Competitive Pay
  • Bonus/Incentive Programs 
  • Retirement Savings - 401K with company match 
  • Medical, Dental, Vision, well-being programs 
  • Tuition Reimbursement 
  • Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
  • Paid Leave
  • Employee Discount Program 
  • Employee Assistance & Work Life Program 
  • Outstanding training opportunities 

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster 

  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Employment Type: FULL_TIME