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Tour Merchandise Manager Jobs (NOW HIRING)

... merchandise, attention to detail, creating hype and storytelling/educating through Stadium Tours ... The Tour Ambassador reports to the Senior Manager, Tour Operations & Education Programs and is a ...

... merchandise, attention to detail, creating hype and storytelling/educating through Stadium Tours ... The Tour Ambassador reports to the Senior Manager, Tour Operations & Education Programs and is a ...

Operate the gift shop register, assist customers, and restock merchandise as needed. * Support the ... Experience with the Retail Management System (RMS) preferred. * Basic horsehandling skills are a ...

Operate the gift shop register, assist customers, and restock merchandise as needed. * Support the ... Experience with the Retail Management System (RMS) preferred. * Basic horse-handling skills are a ...

From artist stores and limited-edition vinyl to tour merchandise and global retail programs, we ... As a Brand Manager, you are responsible for managing artist accounts and developing product ...

From artist stores and limited-edition vinyl to tour merchandise and global retail programs, we ... As a Brand Manager, you are responsible for managing artist accounts and developing product ...

Fulfillment Associate

Methuen, MA · On-site

$16.75 - $19.75/hr

We build custom web-stores, provide tour merchandise and retail distribution for our creative ... Team up with Fulfillment and Receiving Managers to hunt down and fix operational bottlenecks and ...

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Tour Merchandise Manager information

See salary details

$30.5K

$58.3K

$99K

How much do tour merchandise manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for tour merchandise manager in the United States is $58,334.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $61,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Tour Merchandise Manager position, and why are they important?

To excel as a Tour Merchandise Manager, you need expertise in inventory management, sales, logistics, and merchandising, often supported by relevant retail or music industry experience. Familiarity with POS (Point of Sale) systems, inventory tracking software, and basic accounting tools is typically required. Strong organizational skills, adaptability, and effective communication are vital soft skills for coordinating with artists, crew, and venue staff. These abilities ensure merchandise is efficiently managed and sold, contributing to smooth tour operations and maximizing revenue.

What does a Tour Merchandise Manager do?

A Tour Merchandise Manager oversees the production, sales, and logistics of merchandise for an artist or band while on tour. They manage inventory, coordinate with vendors, set up and maintain merchandise booths, and track sales. Their goal is to maximize revenue while ensuring fans have access to high-quality products. This role requires strong organizational skills, experience in retail or merchandising, and the ability to travel extensively with the tour.

What are some of the main challenges a Tour Merchandise Manager faces during a concert tour?

One of the main challenges for Tour Merchandise Managers is balancing inventory across multiple venues with varying audience sizes and preferences, which requires careful planning and adaptability. You’ll also need to work long, often irregular hours and efficiently set up or tear down displays within tight schedules. Coordination with tour management, venue staff, and vendors is essential to ensure sales operations run smoothly and fans receive quality service. Overcoming these challenges helps ensure both merchandise profitability and a positive experience for fans and the touring team alike.

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Tour Ambassador

Part-time

Posted 28 days ago


Job description

Position Summary
Our Tour Ambassadors are responsible for creating the ultimate experience for our fans at Mercedes-Benz Stadium. We go above and beyond to exceed their expectations in customer service, selection of engaging brands, display of merchandise, attention to detail, creating hype and storytelling/educating through Stadium Tours.
If you have a passion for great service, an outgoing personality, enjoy working in teams and strive to create relationships with students and fans, this is the place for you! We primarily host students throughout the week and private groups. In addition, throughout the year, we provide unique experiences with community members, fans, and students.
The Tour Ambassador reports to the Senior Manager, Tour Operations & Education Programs and is a part-time position based out of Mercedes-Benz Stadium in downtown Atlanta, GA.
Roles and Responsibilities
  • Provide exceptional customer service to Mercedes-Benz Stadium visitors
  • Welcome each visitor and serve them as they begin the tour
  • Always maintain a professional image and pleasant demeanor
  • Be knowledgeable about all parts of the facility that are on the tour route and in the script.
  • Facilitate a group getting through the facility in a safe and effective way
  • Work with fellow team members to keep tour route monitored in an effective manner
  • Learn which tours are available on a day to day basis
  • Communicate with team mates and supervisors via 2-way radio
  • Ensure safety of all visitors
  • Other duties as assigned

Qualifications/Skills and Education Requirements
  • Works well with students and youth
  • Organizing teams, such as youth sports or volunteer groups
  • Interpersonal skills to build positive relationships with team members and educators
  • Leadership skills
  • Organizational skills / Detail oriented
  • Capable of retaining large quantities of information and facts
  • Charismatic personality and ability to story tell
  • Accountability
  • Able to communicate effectively; including the ability to receive and deliver detailed instructions
  • 1+ year experience in customer service or youth / education industry
  • Ability to pass a background/drug test
  • High School Diploma or above

Physical Requirements
  • Ability to stand (for long periods), sit, use of hands to handle, or feel, reach with hands and arms
  • Ability to lift and/ or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision

Environmental Working Conditions:
  • The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.