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Toolio Jobs (NOW HIRING)

Toolio

Senior Customer Success Manager

Brooklyn, NY · On-site +1

About Toolio At Toolio, we're on a mission to help retailers navigate the complex, competitive, and ever-changing retail landscape so they can deliver what their customers want-when and where they ...

Truewerk

Demand Planner

Denver, CO

Proficiency with planning software such as Toolio, Kinaxis, o9, or Anaplan * Expert proficiency in Microsoft Excel (large data sets, advanced models, interactive dashboards, macros/scripts/VBA ...

Truewerk

Demand Planner

Denver, CO · On-site

Proficiency with planning software such as Toolio, Kinaxis, o9, or Anaplan * Expert proficiency in Microsoft Excel (large data sets, advanced models, interactive dashboards, macros/scripts/VBA ...

Gorilla Commerce

Demand Planning Manager

Norwalk, CT · On-site

To accomplish this, you'll become an expert in and help manage our planning system (Toolio). You will also help provide guidance to our global team. As the team grows and evolves, you will help build ...

Gorilla Commerce

Demand Planning Manager

Norwalk, CT · On-site

To accomplish this, you'll become an expert in and help manage our planning system (Toolio). You will also help provide guidance to our global team. As the team grows and evolves, you will help build ...

Truewerk

Demand Planner

Denver, CO · On-site

Proficiency with planning software such as Toolio, Kinaxis, o9, or Anaplan * Expert proficiency in Microsoft Excel (large data sets, advanced models, interactive dashboards, macros/scripts/VBA ...

Magnolia

Assistant Buyer

Waco, TX · On-site

$17.75 - $23.50/hr

Onboard vendors and create products in NetSuite, Shopify, and Toolio * Ensure product accuracy with consistent systems maintenance and troubleshooting issues* * Maintain and update Master SKU Lists ...

Magnolia

Assistant Buyer

Waco, TX · On-site

$17.75 - $23.50/hr

Onboard vendors and create products in NetSuite, Shopify, and Toolio * Ensure product accuracy with consistent systems maintenance and troubleshooting issues* * Maintain and update Master SKU Lists ...

SKIMS

Planner

Los Angeles, CA

Experience with planning and business intelligence tools such as Toolio, Looker, NetSuite, Google Analytics, or Shopify is a plus. * Highly organized with strong time management skills; able to ...

J.McLaughlin

Senior Production Coordinator

Brooklyn, NY · On-site

$75K - $85K/yr

Experience working with ERP systems and data sets - Aptos and Toolio a plus. Physical Requirements: * Prolonged periods of sitting at a desk, standing, bending and working on a computer. * Must be ...

Stio

Director of Inventory Planning

Salt Lake City, UT · Remote

Toolio preferred * Strong critical thinking and problem-solving skills along with curiosity to continually drive for results and process improvement. * Outstanding verbal and written communication ...

Stio

Director of Inventory Planning

Toolio preferred * Strong critical thinking and problem-solving skills along with curiosity to continually drive for results and process improvement. * Outstanding verbal and written communication ...

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What are the key skills and qualifications needed to thrive as a Toolio user, and why are they important?

To thrive as a Toolio user in a retail planning or merchandising role, you need a solid understanding of retail math, inventory management, and demand forecasting, typically supported by experience in planning or buying. Proficiency with the Toolio platform, as well as Excel and ERP or POS systems, is crucial, and familiarity with retail analytics tools is a plus. Strong problem-solving, attention to detail, and collaboration skills help you interpret data and align cross-functional teams. These abilities enable effective merchandise planning, optimize inventory, and drive data-informed decision-making in dynamic retail environments.

What are the primary responsibilities and challenges for a Merchandise Planner using Toolio's platform?

As a Merchandise Planner utilizing Toolio's platform, your primary responsibilities include forecasting demand, managing inventory levels, and optimizing product assortments based on real-time data analytics. A key challenge is adapting quickly to shifting market trends and ensuring that planning strategies remain agile and data-driven. Collaboration with buying teams, supply chain, and finance is essential, as you'll regularly review reports and coordinate on purchase decisions. Toolio's cloud-based tools streamline these processes, but success in the role requires strong analytical skills and effective communication with cross-functional partners.

What is Toolio and what does a job at Toolio involve?

Toolio is a retail planning platform that helps brands and retailers optimize their merchandising, inventory, and financial planning processes through cloud-based technology. Working at Toolio typically involves collaborating in a fast-paced, tech-driven environment focused on solving challenges in retail planning and supply chain management. Employees may work in roles such as software development, customer success, product management, or sales, contributing to the continuous improvement and innovation of Toolio's solutions.
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Infographic showing various Toolio job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 77% Physical, 5% Hybrid, and 18% Remote job distribution.
Project Manager - Saas Implementation

Project Manager - Saas Implementation

Toolio

Brooklyn, NY • On-site, Remote

Full-time

Medical, Dental, Vision

Posted 28 days ago

Job description

About Toolio
At Toolio, we're on a mission to help retailers navigate the complex, competitive, and ever-changing retail landscape so they can deliver what their customers want-when and where they want it. Merchandise planning is one of the most critical retail disciplines, yet it has long been dominated by manual, error-prone spreadsheets. As inventory risk continues to rise, accurate, agile planning has never been more important.
Toolio's cloud-based merchandise planning platform helps next-generation retailers automate critical workflows, gain real-time insights, and make faster, data-driven merchandising decisions. Toolio is trusted by 100+ leading brands and retailers including Rothy's, Knix, Filson, Tommy John, Peloton and more.
The Opportunity
We are hiring a Project Manager to own the end-to-end onboarding experience for new Toolio customers-from contract signature through successful go-live.
In this role, you are the single-threaded owner of implementation success. You will lead complex onboarding projects, align internal and customer stakeholders, manage scope and timelines, and ensure customers are fully configured, trained, and ready to operate independently on Toolio at go-live.
This role is highly cross-functional and execution-focused. You will work closely with Sales, Implementation Specialists, Solution Consultants, Product, Engineering, Support, and Customer Success to deliver predictable, high-quality implementations. After go-live, you will hand off the customer to a Customer Success Manager who owns long-term adoption, value realization, and retention.
This is a critical role in shaping Toolio's customer experience, implementation rigor, and scalability as we grow.
What You'll Do
Own Customer Implementations (Contract → Go-Live)
  • Own the customer journey from contract signature through successful go-live.
  • Serve as the primary point of accountability for implementation success, timelines, and readiness.
  • Lead customer kickoffs, define implementation goals, success criteria, and launch plans.
Project Management & Delivery
  • Build and maintain detailed project plans, timelines, scopes, and milestones (typical implementations: 20-42 weeks depending on number of modules & project complexity).
  • Coordinate internal teams and customer stakeholders to ensure alignment, accountability, and momentum.
  • Track progress against milestones; proactively identify risks, dependencies, and blockers.
  • Drive mitigation plans, track & maintain issue log & RAID logs, escalate issues as needed.
  • Communicate status clearly via weekly internal & external updates, documented action items, and executive-ready summaries.
Customer Enablement & Readiness
  • Ensure customers are properly configured, trained, and operationally ready at go-live.
  • Coordinate training sessions, onboarding workflows, and validation checkpoints.
  • Partner with Implementation Specialists, Solution Consultants, Customer Success Managers, Product Managers, and Support Specialists to ensure data accuracy and functional readiness.
  • Validate go-live criteria and formally transition customers into post-go-live Customer Success Manager ownership.
Cross-Functional Collaboration
  • Partner with Sales during handoff to ensure a smooth transition from deal close to implementation.
  • Work closely with Solution Consultants and Implementation Specialists align implementation requirements and timelines.
  • Partner with Senior Customer Success Managers to ensure a seamless post-go-live handoff.
Process, Tooling & Continuous Improvement
  • Contribute to the evolution of Toolio's implementation methodology, templates, and best practices.
  • Improve onboarding playbooks, project artifacts, and internal workflows to increase efficiency and consistency.
  • Share feedback and learnings to improve product readiness, documentation, and customer experience.
What We're Looking For
Experience & Background
  • 4+ years of experience in project management, customer implementation, professional services, or customer success within a SaaS environment.
  • Proven ownership of complex, cross-functional implementations from kickoff through go-live.
  • Experience with data-heavy software implementations strongly preferred.
  • Background in retail SaaS, planning systems, or merchandising-related workflows is a plus.
Skills & Capabilities
  • Strong project management fundamentals, including scoping, planning, risk mitigation, and dependency management.
  • Highly organized and detail-oriented, with the ability to manage multiple implementations in parallel.
  • Clear, confident communicator with comfort engaging both operators and executive stakeholders.
  • Ownership-driven and proactive, with a solutions-oriented approach to problem solving.
  • Comfortable operating in ambiguity and bringing structure to fast-moving environments.
  • Calm under pressure, collaborative, and execution-focused.
  • Experience with project management tools (e.g., Smartsheet), customer success platforms (e.g., Vitally), and/or CRM systems (e.g., Salesforce).
Why This Role Matters
This role is foundational to Toolio's success. Great implementations create confident customers, strong adoption, and long-term partnerships. As the owner of onboarding execution, you will directly shape customer trust, product perception, and long-term outcomes.
Come build the future of retail planning with us.
Compensation & Benefits
  • Competitive base salary with performance-based bonus.
  • Meaningful early-stage equity.
  • Medical, dental, and vision benefits.
  • Work From Home stipend to support your remote setup and ongoing home office needs.
  • Continuous Learning stipend to invest in professional development, training, courses, and conferences.
About Toolio & Our Founders
Toolio is a distributed team with headquarters in NYC and offices in Turkey backed by top VCs and apparel industry executives. Toolio was founded in 2019 by Eytan Daniyalzade and Berk Atikoglu, serial entrepreneurs who have worked together for more than 10 years. Their previous company, Stylr, was acquired by Walmart Labs in 2014. At Walmart, they lead teams that delivered various groundbreaking products like Sam's Club Scan & Go and Walmart Pay which reach millions of users and process billions of dollars each year. While at Walmart they got to see that the tools used by planners and merchants were years behind the technology they had built for consumers. So they set out on a mission to change this by building a modern merchandising platform, Toolio.
Toolio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Come build a great company with us!

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