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Tier 4 Support Engineer Jobs (NOW HIRING)

Lincoln IT

Tier I Support Engineer

East Hampton, NY · On-site

Tier I Support Engineer Job Overview Lincoln Computer Services is seeking a full-time Tier I ... This role is ideal for a motivated IT professional with 2-4 years of hands-on technical support ...

Addigy, Inc.

Support Engineer Tier 2

Miami, FL · On-site

ADDIGY Support Engineer, Tier 2 Role: Support Engineer, Tier 2 Commitment: Full Time Reports To: Director of Customer Support Location: Remote (US) Travel: N/A Tech Stack: G-Suite, Slack, Zoom ...

Addigy, Inc.

Support Engineer Tier 2

Miami, FL · Remote

ADDIGY Support Engineer, Tier 2 Role: Support Engineer, Tier 2 Commitment: Full Time Reports To: Director of Customer Support Location: Remote (US) Travel: N/A Tech Stack: G-Suite, Slack, Zoom ...

Meridian Systematics

Sr Network Engineer

Saint Louis, MO · On-site

$98K - $135K/yr

The Senior Network Engineer delivers Tier III SME-level support across customer Data Center ... Tier IV support to resolve hardware/software anomalies. * Documentation & Standard Operating ...

Meridian Systematics

Sr Network Engineer

Springfield, VA · On-site

$109K - $149K/yr

Paid time off Sr. Network Engineer Location: On-site (Customer Location) Position Summary The ... Tier IV support to resolve hardware/software anomalies. * Documentation & Standard Operating ...

Prosum

Tier 2 Support Engineer

El Segundo, CA · On-site

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will ... Qualifications Required Skills/Experience: * 8 + years of related work experience * 4-5 years of ...

Hello Heart

Tier 3 Support Engineer

$90K - $110K/yr

Hello Heart is growing, and we are looking for a Tier 3 Support Engineer to join our dynamic team. In this role, you will be responsible for investigating and resolving complex technical issues ...

New

Tailscale

Customer Support Engineer (Tier 2)

We're seeking a motivated Support Engineer (Tier 2) to join our growing team of support ... What We Are Looking For * 4+ years of experience in a technical support role within a SaaS company ...

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As of Sep 14, 2026, the average hourly pay for tier 4 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

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Infographic showing various Tier 4 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Tier I Support Engineer

East Hampton, NY • On-site

Lincoln IT
IT Services • 51 - 200 employees
Learn more about Lincoln ITexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Tier I Support Engineer
Job Overview
Lincoln Computer Services is seeking a full-time Tier I Support Engineer to join our team supporting clients throughout New York City and Long Island. This role is ideal for a motivated IT professional with 2-4 years of hands-on technical support experience who enjoys troubleshooting technology issues, delivering exceptional customer service, and working with a wide variety of systems and environments.
As a Tier I Support Engineer, you will serve as the first point of contact for client support requests, providing remote and onsite technical assistance while escalating complex issues when required. This position offers exposure to a broad range of technologies and opportunities for professional growth within a fast-paced Managed Services Provider (MSP) environment.
Key Responsibilities
  • Provide professional and timely technical support via phone, email, remote access, and ticketing systems.
  • Troubleshoot and resolve end-user issues involving Windows operating systems, Microsoft 365, desktop applications, printers, mobile devices, and basic networking.
  • Perform software installations, upgrades, patches, and configuration changes for client environments.
  • Provision and configure user accounts, permissions, and devices.
  • Document troubleshooting steps, resolutions, and customer communications within the PSA ticketing platform.
  • Escalate complex technical issues to senior engineers while maintaining ownership and communication with the client.
  • Assist with workstation deployments, onboarding activities, and equipment installations.
  • Provide onsite support for client offices as needed.
  • Follow security, compliance, and operational procedures while supporting client environments.
  • Participate in after-hours or emergency support activities as required.
Required Qualifications
  • 2-4 years of experience in a Help Desk, Service Desk, Desktop Support, or MSP environment.
  • Strong understanding of Microsoft Windows desktop operating systems.
  • Experience supporting Microsoft 365, including Outlook, Teams, OneDrive, and Exchange Online.
  • Familiarity with Active Directory, Microsoft Entra ID, and user account administration.
  • Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
  • Experience supporting desktop hardware, laptops, printers, and mobile devices.
  • Excellent troubleshooting, problem-solving, and customer service skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Valid driver's license and reliable transportation for onsite client visits.
Preferred Qualifications
  • Experience working for a Managed Services Provider (MSP).
  • Exposure to technologies such as:
    • VMware
    • Citrix
    • SonicWall
    • Microsoft Azure
    • Microsoft Intune
    • RMM and PSA platforms
    • Backup and disaster recovery solutions
  • Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent certifications are a plus.
About Lincoln Computer Services
Founded in 1997, Lincoln Computer Services is a leading Managed Services Provider delivering strategic IT support, cybersecurity, cloud solutions, and consulting services to organizations throughout New York City and Long Island. Our team is committed to providing exceptional customer service, innovative technology solutions, and long-term partnerships that help our clients succeed.
Benefits
Lincoln Computer Services offers a competitive compensation package including:
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Generous Paid Time Off
  • Paid Holidays
  • Professional Development and Certification Reimbursement
  • Career Growth Opportunities
  • Collaborative and Team-Oriented Work Environment
  • Access to Training and Continuing Education Programs

Join a growing technology team where you can expand your skills, work with diverse technologies, and make a meaningful impact for our clients every day.

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