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Tier 4 Support Engineer Jobs in Washington (NOW HIRING)

Meridian Systematics

Sr Network Engineer

Springfield, VA · On-site

$109K - $149K/yr

Paid time off Sr. Network Engineer Location: On-site (Customer Location) Position Summary The ... Tier IV support to resolve hardware/software anomalies. * Documentation & Standard Operating ...

HRUCKUS

Field Support Engineer

Landover, MD · On-site

Provides expert and second-tier technical support and analysis to field engineers and technicians ... 4+ years of relevant experience. Details: Job Title: Cleared Field #J-18808-Ljbffr

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ISI Enterprises

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

Technical Leadership & Tier 3 Support * Act as the highest-level technical escalation point for engineering-related client and internal issues. * Lead technical troubleshooting, root cause analysis ...

ISI Enterprises

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

Technical Leadership & Tier 3 Support * Act as the highest-level technical escalation point for engineering-related client and internal issues. * Lead technical troubleshooting, root cause analysis ...

IsI Enterprises LLC

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

Technical Leadership & Tier 3 Support * Act as the highest-level technical escalation point for engineering-related client and internal issues. * Lead technical troubleshooting, root cause analysis ...

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Tier 4 Support Engineer information

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Infographic showing various Tier 4 Support Engineer job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Support Engineer (Tier 3) -- Cloud Platform; Integrations (Hybrid)

Washington, DC • On-site

NIRA, Inc.
Software Development • 11 - 50 employees
Learn more about NIRA, Inc.external

$95K/yr

Full-time

Re-posted 7 days ago

Job description

NIRA, Inc. is seeking a Tier 3 Support Engineer to serve as the final escalation point for a U.S. Department of Justice cloud-based digital evidence management program serving U.S. Attorneys' Offices nationwide. Sitting behind district-level Tier 1 and nationwide Tier 2 help desk support, this engineer resolves the most complex platform, integration, and data issues - working across a FedRAMP High SaaS evidence platform, enterprise integrations, and AWS GovCloud infrastructure under SLA-driven incident and service request management.ResponsibilitiesOwn Tier 3 resolution of incidents and service requests escalated from Tier 1 and Tier 2 support, working tickets against priority-based MTTR/MTTC service levelsTroubleshoot across the full stack: application behavior, identity/SSO and access issues, system integrations (ITSM, eDiscovery review, SIEM), data ingestion and export failures, and cloud infrastructurePerform root cause analysis on complex and recurring issues; promote repeat incidents into change requests and bug-fix candidates for maintenance releasesManage product-level escalations to OEM engineering teams while retaining ownership of ticket status and customer communicationWork within the enterprise ITSM ticketing environment, maintaining accurate ticket documentation, work-time tracking, and escalation recordsSupport security operations: patch verification, vulnerability remediation validation, and incident response assistanceMaintain runbooks, knowledge base articles, and known-issue documentation; feed resolution knowledge back to Tier 1/Tier 2 teamsContribute to monthly service desk reporting and SLA performance reviews; participate in an on-call rotation for after-hours critical incidentsRequired Qualifications5+ years of technical support, application support, or systems engineering experience, including at least 2 years at a Tier 3 or escalation-engineering levelStrong troubleshooting skills for cloud-hosted SaaS and web applications, including log analysis, SQL queries, and API-level diagnosticsWorking knowledge of AWS services and monitoring/diagnostic toolingExperience troubleshooting authentication and access issues (SSO, SAML/OIDC, role-based access)Experience in ITIL-based incident and problem management using enterprise ticketing systems (SCSM, ServiceNow, or comparable) in SLA-driven environmentsClear written and verbal communication with both end users and engineering teams, including RCA documentationU.S. citizenship required; must be able to obtain and maintain a DOJ High-Risk Public Trust (Tier 4) background investigationBachelor's degree in information technology, computer science, or a related fieldPreferred QualificationsFederal support experience, ideally DOJ or law enforcement; familiarity with FedRAMP High environmentsExperience supporting digital evidence, forensics, or eDiscovery platforms (e.g., Cellebrite, Relativity, Everlaw)Scripting skills (Python or PowerShell) for diagnostics and support automationExperience supporting multi-tenant SaaS environmentsCertifications such as ITIL 4, AWS SysOps Administrator, or Security+

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About Nira

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

Year founded

2021

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