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Tier 2 Ios Advisor Jobs (NOW HIRING)

Aretum

Tier II Support Technician - Senior

Arlington, VA · Remote

$22 - $30.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide advanced Tier II technical support for Windows, macOS, iOS, and Android devices and operating systems. * Diagnose and resolve complex hardware, software, account, application, and peripheral ...

Aretum

Tier II Support Technician - Senior

Arlington, VA · On-site +1

$24.75 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide advanced Tier II technical support for Windows, macOS, iOS, and Android devices and operating systems. * Diagnose and resolve complex hardware, software, account, application, and peripheral ...

Aretum

Tier II Support Technician - Senior

Arlington, VA · On-site

$24.75 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide advanced Tier II technical support for Windows, macOS, iOS, and Android devices and operating systems. * Diagnose and resolve complex hardware, software, account, application, and peripheral ...

Leidos

Tier II Network Technician

El Segundo, CA

$73K - $132K/yr

The Tier II network field technician will support the installation and maintenance of the client ... Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS. * Experience with Visio.

Leidos

Tier II Network Technician

El Segundo, CA · On-site

$73K - $132K/yr

The Tier II network field technician will support the installation and maintenance of the client ... Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS. * Experience with Visio.

Leidos

Tier II Network Technician

Aurora, CO · On-site

$73K - $132K/yr

The Tier II network field technician will support the installation and maintenance of the client ... Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS. * Experience with Visio.

Leidos

Tier II Network Technician

Aurora, CO · On-site

$73K - $132K/yr

The Tier II network field technician will support the installation and maintenance of the client ... Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS. * Experience with Visio.

Aretum

Tier II Support Technician - Junior

Arlington, VA · Remote

$22 - $30.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary Aretum is seeking a Tier II Support Technician - Junior to provide advanced technical support for end users across Windows, macOS, iOS, and Android environments. This position will ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · On-site +1

$24.75 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary Aretum is seeking a Tier II Support Technician - Junior to provide advanced technical support for end users across Windows, macOS, iOS, and Android environments. This position will ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · On-site

$24.75 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary Aretum is seeking a Tier II Support Technician - Junior to provide advanced technical support for end users across Windows, macOS, iOS, and Android environments. This position will ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and ...

GDIT

Tier II Deskside Manager

Bethesda, MD · Hybrid

$111K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... iOS and Android tablets and smartphones Operating in NIH's digitally driven scientific environment ... HOW A TIER II DESKSIDE MANAGER WILL MAKE AN IMPACT Plan, prioritize, and schedule deskside support ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and ...

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Showing results 21-40

All JobsTier 2 Ios Advisor Jobs

Tier 2 Ios Advisor information

See salary details

$31K

$85.4K

$198.5K

How much do tier 2 ios advisor jobs pay per year?

As of Aug 12, 2026, the average yearly pay for tier 2 ios advisor in the United States is $85,369.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $96,500.00 per year, depending on experience, location, and employer.

What is a Tier 2 iOS Advisor?

Tier 2 iOS Advisors are specialized technical support professionals who assist customers with complex issues related to Apple iOS devices, such as iPhones and iPads. They handle cases that go beyond the basic troubleshooting provided by Tier 1 support, including resolving software problems, diagnosing hardware issues, and escalating cases when necessary. These advisors are highly trained in iOS systems and customer service, ensuring users receive accurate and effective solutions to their problems.

What skills and qualifications are needed to be a Tier 2 iOS Advisor?

To thrive as a Tier 2 iOS Advisor, you need in-depth knowledge of iOS devices, troubleshooting techniques, and strong analytical skills, usually backed by experience in technical support or a related IT field. Familiarity with ticketing systems, remote diagnostic tools, and Apple’s support platforms is typically required. Excellent communication, patience, and problem-solving abilities are essential soft skills for effectively assisting customers and collaborating with team members. These skills and qualifications are crucial to efficiently resolve complex issues, ensure customer satisfaction, and maintain high support standards.

What is the difference between Tier 2 Ios Advisor vs Tier 2 Android Advisor?

AspectTier 2 Ios AdvisorTier 2 Android Advisor
CertificationsApple Certified Support Professional (ACSP), technical certificationsGoogle Certified Associate, technical certifications
Work EnvironmentApple retail stores, authorized service providersAndroid retail stores, authorized service providers
Industry UsagePrimarily in Apple-focused environmentsPrimarily in Android-focused environments

The main difference between a Tier 2 Ios Advisor and a Tier 2 Android Advisor lies in the platform specialization. The Ios Advisor focuses on Apple products, requiring certifications like ACSP, while the Android Advisor specializes in Android devices, often holding Google certifications. Both roles operate in similar retail or service environments but serve different customer bases based on the device ecosystem.

What challenges do Tier 2 iOS Advisors face when troubleshooting customer issues?

Tier 2 iOS Advisors often handle complex technical cases that require in-depth knowledge of Apple’s operating systems and devices. A common challenge is diagnosing issues that are not easily replicated or result from unique user settings, third-party apps, or rare software bugs. Advisors must also effectively communicate technical solutions to customers who may have varying levels of technical understanding, all while maintaining a positive and supportive tone. Collaboration with Tier 1 advisors and engineering teams is often necessary to resolve escalated cases efficiently.
More about Tier 2 Ios Advisor jobs
What job categories do people searching Tier 2 Ios Advisor jobs look for? The top searched job categories for Tier 2 Ios Advisor jobs are:
Tier 2 Ios Advisor jobs near you
Infographic showing various Tier 2 Ios Advisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,369 per year, or $41 per hour.

Deskside Technician (Tier 2)

Compass Pointe Consulting

Washington, DC • On-site

$37.50 - $45/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description


Deskside Technician (Tier 2)
Provide Tier 2 desktop support (telephone, deskside, remote) to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals. Provision and de-provision equipment and accounts in support of end user on- and off-boarding. Support system refreshes, image new computers using a standard-image, and securely wipe hard drives upon deprovisioning. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Must have advanced technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, email, print, web, applications, and network). Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2.
Qualifications:
  • Requires a high school diploma/GED and a minimum of five years of experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
  • Requires advanced experience supporting standard office computing equipment (PC's, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), and Active Directory.
  • Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.
  • Must have an understanding of physical, network, and application layers; familiarity with TCP/IP tools and protocol commands to resolve technical issues.
  • ITSM ticketing system experience required, BMC Helix experience is preferred.
  • Must be able to lift up to 50 pounds.
  • Occasional travel outside of the DMV may be required.
  • Ability to communicate orally and in writing.
  • Must have a positive and patient customer service attitude.
  • Must be able to work independently and within a team in a fast-paced environment.
  • Must obtain an agency public trust suitability determination prior to start date.
  • Experience supporting a mid-sized Federal agency enterprise is a plus.
  • Relevant certifications such as A+, ITIL 4, ACSP, and M365 are preferred, but not required.

We offer Medical, Dental, Vision, Basic Life, Short-Term Disability, Accident, Term Life, Whole Life, and 401k for all W2 Consultants. A benefit overview will be provided as requested.

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