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Tier 1 System Support Jobs (NOW HIRING)

Addison Group

Desktop Engineer - Tier 1

Washington, DC · On-site

$30/hr

To support this initiative, the IT department is adding several Desktop Engineer Tier 1 Technicians ... Document all work in the ticketing system with clear, detailed notes. * Report daily progress and ...

Unisity, LLC

System Administrator L1

Annapolis Junction, MD · On-site

$145K - $155K/yr

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management ...

Albertsons

System Support Technician

Denver, PA

System Support Technician ACME, a division of Albertsons Companies This position is located in ... Albertsons Companies is one of the largest food and drug retailers in the United States, with over ...

VMD Corp

Tier 1 SOC Analyst

Alexandria, VA · On-site

$78K - $105K/yr

This position supports PWS Task 5.5 at the location allocation identified above. Come join our ... Continuously monitor SOC tools and queues for security events affecting DHRA systems and networks.

Global Enterprise Services, LLC

GSOC Tier 1 Analyst

MD · On-site

$60K - $75K/yr

... Systems Operator (CSO) for Executive Airlift at Joint Base Andrews, MD, Joint Base Pearl Harbor Hickam, HI or Ramstein AFB, Germany Responsibilities * Tier 1 Support is "Mission Essential", 24x7 ...

Tristar Insurance

System Support Analyst

$25 - $30/hr

The System Support Analyst is responsible for providing high-quality technical assistance to users ... Follow one- or two-step instructions; routine, repetitive task. Carry out detailed but uninvolved ...

Xcelerate Solutions

Tier 1 SOC Analyst

Alexandria, VA · On-site +1

$78K - $105K/yr

This position supports PWS Task 5.5 at the location allocation identified above. Come join our ... Continuously monitor SOC tools and queues for security events affecting DHRA systems and networks.

Nidec Motor

System Support Specialist

Opelousas, LA · On-site

Job Summary Nidec is the world's No.1 comprehensive motor manufacturer handling "everything that ... The System Support Specialist role is to support and maintain the stable operation of the LSA ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... Support network maintenance windows by monitoring systems during changes * Maintain awareness of ...

AMSYS Talent

System Support Analyst

Houston, TX · On-site

... systems, workflows, and user experience. What You'll Do * Provide Level 3 support for complex ... Serve as the escalation point for Level 1 and Level 2 support teams. * Administer and troubleshoot ...

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Tier 1 System Support information

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How much do tier 1 system support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tier 1 system support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Infographic showing various Tier 1 System Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Tier 2 Systems Engineer, End User Support

Blue Bell, PA • On-site

Magna5
See more jobs at Magna5external

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Respond to escalated support tickets and issues from Tier 1, working with clients to resolve them until closure.

  • Troubleshoot and resolve problems related to servers, network devices, PCs, and cloud systems beyond basic hardware issues.

  • Escalate unresolved issues to Tier 3 and document resolutions, while assisting with Tier 1 support and monitoring alerts.

Job description

*** Need to be in the Philadelphia, PA area***
About the Role
The Tier 2 Systems Engineer is responsible for basic or complex issues. Tier 2 will handle escalation calls/tickets from Tier 1, working with the clients by responding to issues, working tickets and owning the ticket until it is resolved. Tier 2 will also assist with working Tier 1 issues when available. The expectation is that the Tier 2 engineers will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems. Tier 2 will alert Tier 3 team when unable to resolve.
Responsibilities:
  • The Tier 2 Systems Engineer will work closely with the other staff members under the End User Support Manager's direction with responsibilities including, but not limited to, the following:
  • Be able to work in a fast-paced environment.
  • Work support tickets that come in via phone, email, or customer portal.
  • Collaborate with Team Members regarding resolutions to various customers.
  • Proven Experience troubleshooting problems ranging from server, network, and PC issues.
  • Must provide quality customer service skills in all forms of communication.
  • Handle escalations from Tier 1 phones calls, emails, or monitoring alerts.
  • Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations.
  • Assist Tier 1 with responding to alerts and tickets from various monitoring systems.
  • Take ownership of tickets and customer interactions.
  • Document resolutions and update procedures may be outdated.
  • Engage in continued certification training to improve skillset
  • Escalate issues to Tier 3 when needed and remediate client issues.
  • Report critical incidents or problems that become too complex for self-resolution.
  • Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
  • Assist the Operations Center staff as needed with special projects and other duties.

Requirements
Requirements
Associates degree preferred. Relevant and significant industry experience may provide as a substitute for the education requirement. Microsoft, Cisco, and VMware certifications required.
Experience
  • Minimum of 12 months experience in administering/supporting any of the following.
  • LAN/WAN environments
  • Office365 and Azure
  • Network Operations Center
  • Help desk or relevant customer service skills
  • Experience with PSA and RMM Tools
  • Certifications
  • Microsoft, Cisco, Fortinet, and VMware certifications required.
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Intermediate Certificates
  • Security+
  • Fortinet Network Security Expert 7 (NSE7)

Skills
  • Microsoft Windows Server 2012/2016/2019 and Active Directory
  • Microsoft Office Suite and Office365 experience
  • Fundamental understanding of DNS, DHCP and TCP/IP
  • Microsoft Exchange and SQL Server
  • VMware vSphere 6.5 and above
  • Knowledge of back up technologies
  • Knowledge of security practices and policies

Opportunities At Magna5, we've put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo's them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer.
Hours & Schedule The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:30 AM to 5:30 PM.
Work Perks
  • Paid time off including paid holidays and floating holidays.
  • Bonus potential based on individual and company performance
  • Highly competitive and flexible medical, dental, and vision benefits plans
  • 401(k) with employer match
  • Tailored Life and Disability insurance plans
  • Full reimbursement for approved professional certification and career enriching opportunities

Magna5 Values
  • Win Together - We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
  • Respond Fast - When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
  • Earn Trust - We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
  • Stay Transparent - No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
  • Think Ahead - "Good enough" isn't good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.
Salary Description
65000-70000

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