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29 Magna5 Jobs Hiring Near You

Magna5

End User Support, Manager

Magna5 is seeking an experienced End User Support Manager to lead a team of engineers delivering exceptional IT support and service outcomes for our clients. This is a leadership role for someone who ...

Magna5

Tier 1 Engineer

Northern Virginia, VA ยท On-site

$60K - $80K/yr

Win Together - We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge. * Respond Fast - When clients or teammates reach out, we answer with ...

Magna5

Accounting Manager

About the Role Magna5 is seeking an Accounting Manager to lead core accounting operations, maintain accurate financial reporting, and strengthen the controls and processes that support a growing ...

Magna5

Tier 1 Engineer

Northern Virginia, VA ยท On-site

$60K - $80K/yr

Win Together - We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge. * Respond Fast - When clients or teammates reach out, we answer with ...

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Infographic showing various job openings at Magna5 in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 33% Physical, and 67% Remote job distribution.

End User Support, Manager

Remote

Magna5
See more jobs at Magna5external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Title: End User Support Manager
***Must reside in one of the following states: NC, SC, GA, TN, AL, MS***
Magna5 is seeking an experienced End User Support Manager to lead a team of engineers delivering exceptional IT support and service outcomes for our clients. This is a leadership role for someone who combines strong technical depth with people leadership, operational discipline, and a client-first mindset.
In this role, you will oversee Tier 1 and Tier 2 engineers, guide escalations, support operational excellence, and help connect people, process, and technology to deliver reliable, high-quality managed services. You will also partner across the organization to strengthen service delivery, align technology solutions to business needs, and help clients improve performance and end-user experience.
About Magna5
Magna5 is a rapidly growing managed IT services provider delivering cybersecurity, cloud hosting, backup and disaster recovery, network connectivity, and other advanced technology services to mid-market and enterprise clients nationwide. We serve organizations across education, healthcare, government, financial services, manufacturing, and more.
Our clients rely on us to improve IT performance, enhance end-user experience, and free their teams to focus on strategic priorities. We are passionate about helping companies function better, faster, and smarter through expert service delivered 24/7/365.
What You'll Do
Team Leadership
  • Lead and develop a team of Tier 1 and Tier 2 engineers to deliver outstanding support and service to clients
  • Set high-performance standards and foster accountability, collaboration, and continuous improvement
  • Provide technical guidance, coaching, and escalation support in accordance with Magna5 standards
  • Guide individuals and teams toward strong operational outcomes and high-quality service delivery
Service Delivery and Operations
  • Monitor and assess operational performance to ensure service quality and consistency
  • Communicate high-priority incident escalations, service updates, change summaries, and service reviews
  • Work under tight deadlines while maintaining strong judgment and client focus
  • Help connect people, processes, and technology to drive effective support operations
Strategic Partnership
  • Build strong working relationships with executives and key business stakeholders
  • Translate technical concepts into clear language for non-technical audiences
  • Support the delivery of technology solutions that align with client business objectives
  • Collaborate with leaders across the organization to establish and implement strategic capabilities

Requirements
What You Bring
  • 8+ years of experience in the IT industry
  • Experience working for a Managed Service Provider
  • 4-6+ years of leadership experience, including supervision of 10-20 direct reports
  • Bachelor's degree or equivalent experience required (5+ years)
  • Strong experience working across multiple areas of IT, including networking, firewalls, server infrastructure, and operational support in medium to enterprise environments
  • Demonstrated ability to align technology solutions to business needs
  • Strong communication, interpersonal, and collaboration skills
  • High emotional intelligence with the ability to influence and build consensus
  • Strategic thinking and an enterprise-wide perspective
  • Ability to build effective relationships with executives and key business partners
Required Technical Knowledge
  • Solid understanding of networking technology and design
  • Experience managing and interpreting firewall rules
  • Experience with VMware and Windows Server OS
  • Experience as a Microsoft 365 global administrator
  • Fundamental understanding of DNS, DHCP, and TCP/IP
  • Experience with Microsoft Exchange and SQL Server
Preferred Qualifications
  • ITIL certification
  • Technical certifications
Preferred Technical Certifications and Experience
  • CCNA
  • Fortinet NSE4
  • Palo Alto Networks Certified Network Security Associate (PCNSA)
  • Azure or AWS networking certifications
  • Experience designing and implementing network topology
  • Strong knowledge of switches, routers, firewall functions including NAT/PAT and VPN
  • Experience with EIGRP, OSPF, BGP, MPLS, and VPLS
  • Understanding of Radius, LDAP, 802.1x, Spanning Tree, and Port Channels
  • Experience with high availability concepts such as HSRP, VRRP, active/active, and active/passive
  • Familiarity with SD-WAN, QoS, and traffic shaping

Location and Travel
  • This is a remote position
  • Candidates must be eligible to work in the United States
  • Approximately 10% travel across the Southeast United States is required
  • After-hours on-call availability is required

Why Join Magna5
At Magna5, you'll join a collaborative, growth-oriented environment where your leadership and technical expertise can make a real impact.
Work Perks
  • Primarily work-from-home remote position
  • Paid time off, including paid holidays and floating holidays
  • Bonus potential based on individual and company performance
  • Competitive and flexible medical, dental, and vision plans
  • 401(k) with generous employer match
  • Tailored life and disability insurance plans
  • Full reimbursement for approved professional certifications and career development opportunities

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