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Tier 1 System Support Jobs (NOW HIRING)

BTI

Help Desk Tier 3 Support Personnel

Washington, DC · On-site

$23.25 - $31.50/hr

Collaborate with Tier 1 and Tier 2 support teams, system administrators, application owners, developers, business stakeholders, and other technical personnel to resolve escalated incidents.

Generac

System Support Specialist II

Waukesha, WI · On-site

The Systems Support Specialist II is responsible for providing technical support of desktop ... Participate in Tier 1 call/ticket queue as necessary * Maintain asset inventory of software and ...

LinTech Global Inc.

FSMS Tier 1 Lead

Chesapeake, VA · On-site

The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities ... Minimum 7 years of experience supporting enterprise business systems, ERP platforms, or service ...

LinTech Global

FSMS Tier 1 Lead

Chesapeake, VA · On-site

$125K - $150K/yr

The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities ... Minimum 7 years of experience supporting enterprise business systems, ERP platforms, or service ...

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How much do tier 1 system support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tier 1 system support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Infographic showing various Tier 1 System Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Tier 1 Technical Support Specialist

Tomball, TX • On-site

Pure IT CUSO
See more jobs at Pure IT CUSOexternal

Full-time

Posted 29 days ago

Job description

About Us
We're a growing Managed Services Provider (MSP) that specializes in supporting credit unions with their IT needs. Our mission? To keep their technology running smoothly, securely, and efficiently so they can focus on serving their members. We're all about teamwork, innovation, and having fun while doing what we love.
Are you a tech-savvy problem solver with a passion for customer service? Do you love troubleshooting, digging into complex IT challenges, and helping businesses thrive? If so, we want YOU to join our team as a Tier 1 Technical Support Specialist!
What You'll Do:
The Tier 1 Technical Support Specialist provides frontline technical support to managed service Credit Union users. In this role, you will assist clients by troubleshooting and resolving basic hardware, software, and system issues via phone or remote access. You'll play a key role in delivering reliable, responsive IT support while following established procedures and guidance from senior team members.
What You Bring to the Table:
  • Provide first-level technical support for hardware, software, and system-related issues of low to moderate complexity.
  • Respond to user inquiries and troubleshoot problems via phone, email, or remote support tools.
  • Install software and perform basic hardware diagnostics and testing remotely
  • Use remote access tools and company-issued equipment to support end users when required
  • Execute commands and monitor system performance to verify proper operation and identify errors
  • Accurately document support requests, troubleshooting steps, and resolutions in the ticketing system.
  • Maintain daily records of support activities, incidents, and corrective actions taken
  • Reference technical documentation and manuals, collaborate with users, and perform diagnostics to resolve issues.
  • A knack for troubleshooting, problem-solving, and thinking on your feet.
  • Excellent communication skills-tech talk is great, but making it understandable to clients is even better!
  • The ability to work independently and as part of a fun, dynamic team.

Bonus Points For:
  • Associate degree in computer in a computer-related or equivalent training required.
  • Entry Level- 2 years of experience required.
  • Experience working with a ticket system (we use Halo). Other examples: Zendesk, ZOHO CRM, ServiceNow, etc.
  • CompTIA A+ certification (preferred but not required).
  • Previous experience working with credit unions or financial institutions.
  • Familiarity with ITIL concepts or service management best practices
Why You'll Love Working With Us:
  • A collaborative and friendly team that supports each other.
  • Opportunities for growth, training, and certification support.
  • Flexible hybrid work schedule with a mix of remote and on-site work (on-site days are Wednesday and Thursday only).
  • Competitive salary, great benefits, and the chance to work with cutting-edge technology.

Work Environment
  • Location: Tomball, TX

If you're ready to level up your IT career and make a real impact in the financial tech world, we'd love to hear from you! Apply now and let's talk!

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