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Tier 1 Ios Technical Support Advisor Jobs (NOW HIRING)

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact ... Working familiarity with Windows and iOS operating systems * Curiosity and willingness to learn new ...

American Innovations

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact ... Working familiarity with Windows and iOS operating systems * Curiosity and willingness to learn new ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · On-site

$36K - $45K/yr

Description Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this ...

One, Inc.

Technical Support Agent, Tier 1

  • Medical

  • Dental

  • Vision

  • Retirement

Technical Support Agent Tier 1 Department: Customer Support Reports To: Technical Support, Team Lead FLSA Status: Hourly Job Type: Full-time Location: US Remote Overview: The Technical Support Agent ...

New

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

JSI USA is pleased to announce that we are currently recruiting for the position of Technical Support Advisor. This is a mission critical position which is in direct contact with our world-wide ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They strive to provide one-call resolution. Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our ...

Körber Group

Technical Support Advisor

Fargo, ND · On-site

  • Medical

  • Dental

  • Vision

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

Koerber

Technical Support Advisor

Fargo, ND

  • Medical

  • Dental

  • Vision

You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent ...

Cigna

Technical Support Advisor - Hybrid

Franklin, TN · On-site

As a Technical Support Advisor, you will help protect the stability of critical production applications, guide complex issue resolution, and partner across technology and business teams to improve ...

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All JobsTier 1 Ios Technical Support Advisor Jobs

Tier 1 Ios Technical Support Advisor information

See salary details

$14

$26

$44

How much do tier 1 ios technical support advisor jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for tier 1 ios technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 iOS Technical Support Advisor?

To thrive as a Tier 1 iOS Technical Support Advisor, you need a solid understanding of iOS devices, troubleshooting techniques, and excellent verbal communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, remote support tools, and Apple-specific platforms such as AppleCare is commonly required. Patience, active listening, and problem-solving abilities are vital soft skills that help resolve customer issues efficiently. These competencies are essential for delivering high-quality customer service, ensuring user satisfaction, and quickly resolving technical problems.

What is a Tier 1 iOS Technical Support Advisor?

Tier 1 iOS Technical Support Advisors are frontline customer service representatives who assist users with basic troubleshooting and support for Apple iOS devices such as iPhones and iPads. They handle common technical issues, provide guidance on device features, and escalate more complex problems to higher-level support teams if necessary. These advisors are typically the first point of contact for customers seeking help, and they play a crucial role in ensuring customer satisfaction.

What is the difference between Tier 1 Ios Technical Support Advisor vs Tier 1 Smartphone Technical Support Specialist?

AspectTier 1 Ios Technical Support AdvisorTier 1 Smartphone Technical Support Specialist
CredentialsBasic technical certifications, customer service skillsSimilar certifications, focus on mobile device troubleshooting
Work EnvironmentCall centers, remote support for Apple productsSupport centers or remote, handling various smartphone brands
Industry UsagePrimarily in Apple and tech companiesAcross multiple mobile device brands and carriers
Common Search/ComparisonYesYes

The Tier 1 Ios Technical Support Advisor specializes in Apple iOS devices, providing basic troubleshooting and customer support. In contrast, the Tier 1 Smartphone Technical Support Specialist handles a broader range of mobile devices across different brands. Both roles require similar certifications and work environments but differ in device focus and industry scope.

What are the most common challenges faced by a Tier 1 iOS Technical Support Advisor, and how can I prepare for them?

As a Tier 1 iOS Technical Support Advisor, you will frequently encounter customers who are frustrated or unfamiliar with their devices. A common challenge is troubleshooting a wide range of issues, from connectivity problems to app crashes, while maintaining a calm and empathetic demeanor. To prepare, it's helpful to familiarize yourself with the latest iOS updates, practice active listening, and develop strong communication skills to explain solutions clearly. Additionally, being comfortable with remote support tools and documenting cases accurately are key aspects of daily work. Collaborating with teammates and escalating unresolved issues efficiently ensures customers receive timely and effective assistance.
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What are the most commonly searched types of Tier 1 Ios Technical Support Advisor jobs?

The most popular types of Tier 1 Ios Technical Support Advisor jobs are:

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The top searched job categories for Tier 1 Ios Technical Support Advisor jobs are:

Tier 1 Ios Technical Support Advisor jobs near you
Infographic showing various Tier 1 Ios Technical Support Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support, Tier 1

American Innovations LTD

Austin, TX • On-site, Remote

$37K - $46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Description

About American Innovations

American Innovations helps customers keep their field operations running - our technology and support teams are the front line for the people who rely on our products and services every day. We're looking for people who take ownership, communicate clearly, and enjoy solving problems for others.


About the Role

As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues - by phone and chat. You'll resolve issues directly, document them clearly, and help spot patterns that make the product and knowledge base better over time. This is a hands-on, high-contact role: your work shapes how customers experience American Innovations.


What You'll Do
  • Provide responsive, high-quality customer support over phone and chat to both external customers and internal teams [JL1] 
  • Create and maintain detailed, accurate support tickets to ensure clean case history and data integrity
  • Troubleshooting rugged field tablets, Bluetooth peripherals, wireless connectivity, and American Innovations software applications.
  • Configure and pair Bluetooth peripheral hardware devices
  • Resolve common login and multi-factor authentication (MFA) issues
  • Support tablet devices remotely using remote console tools
  • Use the knowledge base to deliver fast, accurate solutions to customer requests
  • Triage technical issues effectively and route them to the right team when needed
  • Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager
  • Identify gaps in support documentation and contribute new or improved knowledge base articles
  • Collaborate cross-functionally with other teams to resolve and close customer cases
  • Contribute ideas for improving team processes and the broader customer support experience
  • Meet or exceed established service level, quality, and customer satisfaction goals
What We Can Offer You
  • Competitive Medical/Dental/Vision Insurance
  • Company Provided Life and Disability Insurance
  • Paid Family Leave
  • Matching 401k
  • Supportive and collaborative work environment
  • A rewarding culture with a focus on positive business practices and protecting the environment

Requirements

What You'll Bring
  • 2+ years of experience in technical support or a help desk environment
  • 2+ years of experience in a customer-facing service role
  • Strong written and verbal communication skills
  • Hands-on experience with help desk / ticketing software
  • Experience using remote support tools (e.g., TeamViewer, LogMeIn, or similar)
  • Practical experience troubleshooting common network connectivity issues
  • Working familiarity with Windows and iOS operating systems
  • Curiosity and willingness to learn new technologies
  • A collaborative, team-oriented approach to problem-solving


Nice to Have

Bilingual in English and Spanish

Experience in the oil, gas, or electrical industry


Location & Schedule

This role is based in Austin, TX, on a hybrid schedule.

Monday, Tuesday, and Thursday: Onsite

Wednesday and Friday: Remote


Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background and drug test. American Innovations is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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