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Remote Tier 1 Ios Technical Support Advisor Jobs

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast ... Working familiarity with Windows and iOS operating systems * Curiosity and willingness to learn new ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · Remote

Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this role:

OBXtek Inc.

Tier 2 APR After Hours Support

Washington, DC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Schedule 1: 5 overnight shifts * Schedule 2: Saturday and Sunday day shifts and 3 evening shifts ... Technical Support & Troubleshooting * Provide remote support for hardware and software issues.

Cigna

Technical Support Advisor - Hybrid

Franklin, TN · On-site +1

As a Technical Support Advisor, you will help protect the stability of critical production applications, guide complex issue resolution, and partner across technology and business teams to improve ...

New

OBXtek Inc.

Tier 2 APR After Hours Support

Washington, DC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Schedule 1: 5 overnight shifts * Schedule 2: Saturday and Sunday day shifts and 3 evening shifts ... Technical Support & Troubleshooting * Provide remote support for hardware and software issues.

Ladder

Senior iOS Engineer @ Ladder

Austin, TX · Remote

$138K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from ... 100% remote friendly. Who You Are You're a Senior iOS engineer who blends relentless pursuit of ...

Revelyst

Technical Product Support Agent

San Diego, CA · On-site +1

$21 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to ... Working knowledge of Android, iOS, database usage, and audio-visual setup * Strong verbal and ...

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide advanced Tier III technical support for Windows, macOS, iOS, and Android devices and ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier III Support Technician

Arlington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide advanced Tier III technical support for Windows, macOS, iOS, and Android devices and ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier II Support Technician - Senior

Arlington, VA · Remote

$22 - $30.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide advanced Tier II technical support for Windows, macOS, iOS, and Android devices and ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier II Support Technician - Senior

Arlington, VA · On-site +1

$24.75 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide advanced Tier II technical support for Windows, macOS, iOS, and Android devices and ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

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Remote Tier 1 Ios Technical Support Advisor information

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How much do remote tier 1 ios technical support advisor jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote tier 1 ios technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Tier 1 Ios Technical Support Advisor vs Remote Tier 1 Android Technical Support Advisor?

AspectRemote Tier 1 Ios Technical Support AdvisorRemote Tier 1 Android Technical Support Advisor
Required CredentialsBasic technical certifications, customer service skillsBasic technical certifications, customer service skills
Work EnvironmentRemote, supporting Apple iOS devicesRemote, supporting Android devices
Employer & Industry UsageTech companies, customer support centersTech companies, customer support centers
Common Search & ComparisonOften compared based on device support and platform expertise

The Remote Tier 1 Ios Technical Support Advisor and Remote Tier 1 Android Technical Support Advisor roles share similar credentials and work environments, focusing on providing technical support remotely. The main difference lies in the device platform supported: iOS vs Android. Both roles are essential in tech support teams, with the choice depending on the specific device expertise required by the employer.

What cities are hiring for Remote Tier 1 Ios Technical Support Advisor jobs?

Cities with the most Remote Tier 1 Ios Technical Support Advisor job openings:

What are the most commonly searched types of Tier 1 Ios Technical Support Advisor jobs?

The most popular types of Tier 1 Ios Technical Support Advisor jobs are:

Remote Tier 1 Ios Technical Support Advisor jobs near you

Technical Support, Tier 1

American Innovations LTD

Austin, TX • On-site, Remote

$37K - $46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Description

About American Innovations

American Innovations helps customers keep their field operations running - our technology and support teams are the front line for the people who rely on our products and services every day. We're looking for people who take ownership, communicate clearly, and enjoy solving problems for others.


About the Role

As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues - by phone and chat. You'll resolve issues directly, document them clearly, and help spot patterns that make the product and knowledge base better over time. This is a hands-on, high-contact role: your work shapes how customers experience American Innovations.


What You'll Do
  • Provide responsive, high-quality customer support over phone and chat to both external customers and internal teams [JL1] 
  • Create and maintain detailed, accurate support tickets to ensure clean case history and data integrity
  • Troubleshooting rugged field tablets, Bluetooth peripherals, wireless connectivity, and American Innovations software applications.
  • Configure and pair Bluetooth peripheral hardware devices
  • Resolve common login and multi-factor authentication (MFA) issues
  • Support tablet devices remotely using remote console tools
  • Use the knowledge base to deliver fast, accurate solutions to customer requests
  • Triage technical issues effectively and route them to the right team when needed
  • Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager
  • Identify gaps in support documentation and contribute new or improved knowledge base articles
  • Collaborate cross-functionally with other teams to resolve and close customer cases
  • Contribute ideas for improving team processes and the broader customer support experience
  • Meet or exceed established service level, quality, and customer satisfaction goals
What We Can Offer You
  • Competitive Medical/Dental/Vision Insurance
  • Company Provided Life and Disability Insurance
  • Paid Family Leave
  • Matching 401k
  • Supportive and collaborative work environment
  • A rewarding culture with a focus on positive business practices and protecting the environment

Requirements

What You'll Bring
  • 2+ years of experience in technical support or a help desk environment
  • 2+ years of experience in a customer-facing service role
  • Strong written and verbal communication skills
  • Hands-on experience with help desk / ticketing software
  • Experience using remote support tools (e.g., TeamViewer, LogMeIn, or similar)
  • Practical experience troubleshooting common network connectivity issues
  • Working familiarity with Windows and iOS operating systems
  • Curiosity and willingness to learn new technologies
  • A collaborative, team-oriented approach to problem-solving


Nice to Have

Bilingual in English and Spanish

Experience in the oil, gas, or electrical industry


Location & Schedule

This role is based in Austin, TX, on a hybrid schedule.

Monday, Tuesday, and Thursday: Onsite

Wednesday and Friday: Remote


Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background and drug test. American Innovations is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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