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Remote Tier 1 Ios Technical Support Advisor Jobs

AutoAlert

Tier 1 Technical Support

Kansas City, MO · Remote

Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this role:

The Faculty

Customer Support Representative Tier 1

$17.50 - $22.25/hr

What You'll Do Provide frontline technical support for our products and platforms Troubleshoot ... iOS, Android, macOS and Microsoft Office Experience using ticketing systems and remote-support ...

New

The Faculty

Customer Support Representative - Tier 2

$17.50 - $22.25/hr

Manage and resolve complex technical issues escalated from Tier 1 * Apply advanced troubleshooting ... High proficiency across Windows, ChromeOS, iOS, Android, macOS and Microsoft Office * Familiarity ...

New

Ladder

Senior iOS Engineer @ Ladder

Austin, TX · Remote

$138K/yr

Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from ... 100% remote friendly. Who You Are You're a Senior iOS engineer who blends relentless pursuit of ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · Remote

$45K - $47K/yr

... Tier 1 Support) - Remote Flexibility | 24/7 Operations Looking to grow your IT support career in a high-impact, fast-moving environment? Join a collaborative technical support team providing ...

SchoolMint

Technical Support Specialist

Lafayette, LA · On-site +1

Remote in San Jose, Costa Rica / Hybrid in Lafayette LA. Hours: Available to work core hours aligned with Central (CST) time zone Role Overview: As a Tier 1 Technical Support Specialist, you will ...

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Remote Tier 1 Ios Technical Support Advisor information

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How much do remote tier 1 ios technical support advisor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote tier 1 ios technical support advisor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Tier 1 Ios Technical Support Advisor vs Remote Tier 1 Android Technical Support Advisor?

AspectRemote Tier 1 Ios Technical Support AdvisorRemote Tier 1 Android Technical Support Advisor
Required CredentialsBasic technical certifications, customer service skillsBasic technical certifications, customer service skills
Work EnvironmentRemote, supporting Apple iOS devicesRemote, supporting Android devices
Employer & Industry UsageTech companies, customer support centersTech companies, customer support centers
Common Search & ComparisonOften compared based on device support and platform expertise

The Remote Tier 1 Ios Technical Support Advisor and Remote Tier 1 Android Technical Support Advisor roles share similar credentials and work environments, focusing on providing technical support remotely. The main difference lies in the device platform supported: iOS vs Android. Both roles are essential in tech support teams, with the choice depending on the specific device expertise required by the employer.

What cities are hiring for Remote Tier 1 Ios Technical Support Advisor jobs?

Cities with the most Remote Tier 1 Ios Technical Support Advisor job openings:

What are the most commonly searched types of Tier 1 Ios Technical Support Advisor jobs?

The most popular types of Tier 1 Ios Technical Support Advisor jobs are:

Remote Tier 1 Ios Technical Support Advisor jobs near you

Tier 1 Technical Support

AutoAlert

Kansas City, MO • Remote

Full-time

Re-posted 13 days ago

Job description

Tier 1 Technical Support
Location – Kansas City
Working Group – 3
Travel Required – No
Classification – Non-Exempt
Leadership Level – GS 3 to GS 4
*Core Competencies associated with this role:  Attendance & Punctuality, Customer Service, Dependability, Job Knowledge
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.
About AutoAlert
AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert’s mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Role Description
At AutoAlert, the Tier 1 Technical Support is responsible for servicing our AutoAlert customers through incoming calls, emails, and chats.  They are expected to deliver one-call resolution while guiding our customers to additional training and instructional material to support current steps or next steps in their understanding of our suite of products.  You are expected to be the SME (subject matter expert) in all functionalities of our products, supporting both internal and external customers, while demonstrating the desire to provide a world-class user experience.
You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills.
  • Handle inbound customer inquiries from numerous sources, including phone, email, and chat
  • Diagnose initial inbound tickets within two hours of submission
  • Create comprehensive Salesforce tickets detailing inbound communication received
  • Close tickets via One-Call resolution or escalate customer experiences according to Client Care standards and documentation
  • Provide necessary supporting documentation to appropriate team members for any escalated issues and maintain open lines of communication with customer throughout escalation process
  • Maintain clear and consistent communication with customers while troubleshooting issues up to and including point-of-satisfaction resolution
  • Other duties as assigned
Your Experience and Impact
  • Previous experience in service-oriented industry
  • Automotive experience preferred
  • Sufficient product knowledge of the AutoAlert product platform
  • Strong problem solving and troubleshooting capability
  • Competency with computer applications and programs
  • Proficiency in Salesforce
Supervisor Responsibilities
This position has no direct supervisory responsibilities but works with other team members inside and outside of the department
Across all teams, we look for the following Values:
  • Be a Role Model
  • Be Passionate About our Partners’ Success
  • Own Working Together
  • Deliver Results
Living the AutoAlert values is core to all team members’ success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.
Accommodations
If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com.
Benefits
AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.
Posting Statement
AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.
We are unable to sponsor H1-B Visas at this time.