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Ticketing Jobs in Ohio (NOW HIRING)

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1

Pepper Pike, OH · On-site

$55K - $65K/yr

The primary responsibilities include being the first point of contact for clients, troubleshooting technical issues, interfacing with our ticketing platform, working in our managed services system ...

FC Cincinnati

Box Office Representative

Cincinnati, OH · On-site

The ability to proficiently navigate the ticketing system, as well as a strong customer service background, is essential. Hours include approximately 5 - 6 hours on game day at TQL Stadium. Your day ...

TQL Stadium

Box Office Representative

Cincinnati, OH · On-site

$16.25 - $22/hr

The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 - 6 hours on game day at TQL Stadium. Your day ...

Skynet Innovations

Support Engineer II

Dayton, OH · On-site

This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service ...

LayerCake Technologies

Support Engineer II

Dayton, OH · On-site

This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service ...

LayerCake

Support Engineer II

Dayton, OH · On-site

This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service ...

AEG

Box Office Representative

Cincinnati, OH · On-site

$16.25 - $22/hr

The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 - 6 hours on game day at TQL Stadium. Your day ...

TQL Stadium

Box Office Representative

Cincinnati, OH · On-site

$16.25 - $22/hr

The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 - 6 hours on game day at TQL Stadium. Your day ...

PERRY proTECH

Level 1 Helpdesk Technician

Dayton, OH

$19.50 - $26.25/hr

Respond to requests for technical assistance via phone, email, or the ticketing system. * Analyze client needs, recognize business opportunities, and influence sales volume growth. * Perform remote ...

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All JobsTicketing JobsTicketing Jobs in Ohio

Ticketing information

See Ohio salary details

$12

$18

$26

How much do ticketing jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for ticketing in Ohio is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.90 per hour, depending on experience, location, and employer.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the most commonly searched types of Ticketing jobs in Ohio?

The most popular types of Ticketing jobs in Ohio are:

What are popular job titles related to Ticketing jobs in Ohio?

For Ticketing jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Ticketing jobs in Ohio look for?

The top searched job categories for Ticketing jobs in Ohio are:

What cities in Ohio are hiring for Ticketing jobs?

Cities in Ohio with the most Ticketing job openings:

Ticketing jobs near you
Infographic showing various Ticketing job openings in Ohio as of September 2026, with employment types broken down into 2% Internship, 71% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $38,964 per year, or $18.7 per hour.

Technical Support Engineer - Tier 1

Pepper Pike, OH • On-site

INTEGRATED IT GROUP LLC
11 - 50 employees
Learn more about INTEGRATED IT GROUP LLCexternal

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

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Job description

We are currently seeking a self-motivated and dedicated individual to join our Technical Support team. This role requires a broad array of technical knowledge and troubleshooting skills to support our clients located throughout Northeast Ohio. The primary responsibilities include being the first point of contact for clients, troubleshooting technical issues, interfacing with our ticketing platform, working in our managed services system, and escalating complex problems to higher-level technical support. Excellent communication skills are a must. The qualified individual will possess superior customer service skills and the ability to problem solve and multi-task effectively in challenging situations. The capacity to work independently as well as part of a team is critical.


This position requires working onsite with one of our clients in Pepper Pike, Ohio from 8:30am-12:30pm Monday through Friday. There is the option to work remotely in the afternoon.


Essential Functions

  • Serve as the initial point of contact for clients through phone calls, emails, and chat support to assist with technical issues
  • Provide clients with clear, step-by-step guidance, ensuring they are informed of the next steps
  • Perform basic troubleshooting for servers, desktops, networks, and cloud applications
  • Communicate clearly and professionally, ensuring timely follow-up and status updates regarding ongoing issues
  • Provide exceptional customer service by maintaining a professional and empathetic demeanor
  • Identify issues that require specialized attention and escalate to a higher level of support
  • Accurately document all support interactions, troubleshooting steps, and solutions in a ticketing system
  • Contribute to the internal knowledge base by documenting recurring issues and resolutions for future reference
  • Monitor network or system performance using available tools to identify potential issues
  • Follow standard help desk procedures
  • Collaborate with peers, clients, and vendors for appropriate working solutions
  • Achieve daily utilization goals
  • Participate in the on-call rotation schedule
  • Proactively stay current with technology changes, updates, and practices


Experience Required

  • Degree in IT relevant field and/or equivalent certifications (preferred)
  • 3+ years' experience troubleshooting in a technical support role
  • Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency
  • Experience with Windows OS, Windows Server, and Microsoft 365
  • Working knowledge of virtualization and cloud operations
  • Proficient with network performance monitoring and troubleshooting
  • Hands-on experience with server, desktop, and networking hardware
  • Experience working within a cross-functional team
  • Familiarity with ticketing systems and maintaining accurate documentation


Integrated IT Group is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition

Company Description

Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.