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Ticketing Jobs in Ohio (NOW HIRING)

Maven LLC

IT Service Desk Analysts

Columbus, OH · On-site

... ticketing tool Reviewing tools, calls, and reports to define trends of issues that can be resolved with people, process or systems Reporting on metrics like call volume, call types, technical talk ...

Path Forward IT

Support Engineer I

Cincinnati, OH · On-site

Document all time daily (activities, projects, tickets) in the ticketing system in real time * Ensure in-progress tickets are properly documented and handed off before the end of each shift * Monitor ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Leverage the chat tooling and ticketing platform effectively * Provide high-quality end-user technical support related to enterprise software and hardware * Ability to assess, triage, research ...

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All JobsTicketing JobsTicketing Jobs in Ohio

Ticketing information

See Ohio salary details

$12

$18

$26

How much do ticketing jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for ticketing in Ohio is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.90 per hour, depending on experience, location, and employer.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

How to become a ticketing officer?

To become a ticketing officer, candidates typically need a high school diploma or equivalent and may benefit from customer service experience. Training is often provided on-the-job, and knowledge of ticketing software or systems can be advantageous. Strong communication skills and attention to detail are important for this role.
What are the most commonly searched types of Ticketing jobs in Ohio? The most popular types of Ticketing jobs in Ohio are:
What are popular job titles related to Ticketing jobs in Ohio? For Ticketing jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Ticketing jobs in Ohio look for? The top searched job categories for Ticketing jobs in Ohio are:
What cities in Ohio are hiring for Ticketing jobs? Cities in Ohio with the most Ticketing job openings:
Ticketing jobs near you
Infographic showing various Ticketing job openings in Ohio as of August 2026, with employment types broken down into 2% Internship, 75% Full Time, 16% Part Time, 1% Temporary, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $38,964 per year, or $18.7 per hour.

Box Office Representative

Fussball Club Cincinnati LLC ("FC Cincinnati")

Cincinnati, OH • On-site

$16.25 - $22/hr

Full-time

Re-posted 3 days ago

Job description

Job Title: Box Office Representative

Department: Ticket Operations

Reports to: Manager of Ticket Operations

Job Summary

Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service. Box Office Representatives are commonly the first point of contact for guests attending a match, so they set the tone for the entire fan experience.  Box Office Representatives greet each guest and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs.  The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 - 6 hours on game day at TQL Stadium. Your day will include arriving to TQL Stadium 3 hours before kickoff and working for the duration of the game (about 2 hours).

What You'll Do:

  • Greet each guest and respond to each request in a friendly and polite manner
  • Handle cash and credit card transactions
  • Navigate FC Cincinnati ticketing systems
  • Additional duties include assisting with set up and putting away of ticket scanners.

What You'll Bring:                               

  • Excellent customer service and relationship skills
  • Ability to operate a computer and learn ticketing system
  • Ability to work weekends, weekdays, weeknights, and holidays
  • Ability to handle cash and credit card transactions
  • Must have basic math skills

What You'll Need:

  • 6+ months experience working as a concierge, event planner, waiter/waitress, housekeeper, or a role focused on providing excellent customer service
  • Bilingual in English and Spanish is an added bonus
  • Ability to maintain professional appearance, which includes dressing in business casual attire. Uniform shirts will be provided (no shorts, sweatpants, or jeans).

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters' Shield - the annual award given to the team with the most points in the regular season - and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club's DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal's Best Places to Work in Sports 2023, named to the Honor List as one of "75 Great Sports Companies to Call Home."; on the Business Courier's Fast 55 as one of Greater Cincinnati's fastest growing private companies; and named to The Enquirer's Top Workplaces 2024.

Learn More!

TQL Stadium: learn more

Mercy Health Training Center: learn more

MLS NextPro:  learn more

 

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

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