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Ticketing Manager Jobs in Utah (NOW HIRING)

Nexus IT, Inc

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Utilize CRM, ticketing systems, and data analysis tools to track and improve performance metrics. * Collaborate with account managers to ensure alignment of technical services with client needs and ...

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

Utilize CRM, ticketing systems, and data analysis tools to track and improve performance metrics. * Collaborate with account managers to ensure alignment of technical services with client needs and ...

Paramify

Client Success Manager

Lehi, UT · On-site

$75 - $95/hr

... needs via email and ticketing systems. * Monitor and respond to support requests promptly ... Proven track record of managing renewals and driving account growth with high client satisfaction ...

Randstad Digital

System Administrator

Salt Lake City, UT · On-site

$45 - $50/hr

Hands-on experience with server administration for Windows and Linux operating systems. - java developer - Service now or comparable ticketing system experience - Change management and Monitoring ...

UCCU

Info Security Blue Team Manager

Provo, UT · On-site

$120 - $180/hr

Manage all incident-related work in the team's designated ticketing system; ensure tickets reflect current status at every handoff and shift change. * Oversee malware triage and digital forensics ...

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All JobsTicketing JobsTicketing Manager JobsTicketing Manager Jobs in Utah

Ticketing Manager information

See Utah salary details

$30.5K

$97.1K

$164.8K

How much do ticketing manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for ticketing manager in Utah is $97,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $120,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ticketing manager?

To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.

What are some common challenges ticketing managers face during high-demand events, and how can they effectively address them?

Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.

What is the difference between Ticketing Manager vs Ticketing Coordinator?

AspectTicketing ManagerTicketing Coordinator
CredentialsExperience in ticketing systems, industry-specific certifications often preferredSimilar credentials, often entry-level or related certifications
Work EnvironmentOversees ticketing operations, manages teams, and handles high-level planningSupports daily ticketing tasks, assists with customer inquiries, and manages ticketing software
Employer & Industry UsageUsed in entertainment, transportation, sports, and event industriesCommonly found in similar industries, supporting ticket sales and distribution
Search & Comparison IntentPeople compare for managerial roles and responsibilitiesPeople compare for entry-level or support roles in ticketing

The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.

What is the role of a Ticketing Manager?

A Ticketing Manager oversees the sale and distribution of event tickets, manages ticketing staff, and ensures smooth operations using ticketing software. They coordinate with event organizers, handle customer inquiries, and monitor sales performance to maximize revenue and customer satisfaction.

What are the most commonly searched types of Ticketing jobs in Utah?

The most popular types of Ticketing jobs in Utah are:

What are popular job titles related to Ticketing Manager jobs in Utah?

For Ticketing Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Ticketing Manager jobs in Utah look for?

The top searched job categories for Ticketing Manager jobs in Utah are:

What cities in Utah are hiring for Ticketing Manager jobs?

Cities in Utah with the most Ticketing Manager job openings:

Ticketing Manager jobs near you
Infographic showing various Ticketing Manager job openings in Utah as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $97,081 per year, or $46.7 per hour.

Client Success Manager

Nexus IT, Inc

Salt Lake City, UT • On-site

$80K - $104K/yr

Full-time

Re-posted 15 days ago

Job description

Description:

Position: Client Success Manager

Location: Salt Lake City, UT

Department: Client Success Team

Reports To: Front Line Service POD Team Lead (TL)

Salary/Pay: $80K - $104K / Year - Commensurate with experience and education

FLSA Status: Full-Time, Exempt


About the Company

Founded in 1998, Nexus IT has evolved into a premier provider of Managed IT, Cybersecurity, and Cloud Services. We are a purpose-driven organization that prioritizes people, relationships, and results. Our Mission, Vision, and Values shape our culture and influence every client interaction.


Led by CEO Earl Foote and supported by a $60 million capital commitment from Metropolitan Partners Group, Nexus IT is experiencing rapid growth. The Client Success Manager plays a critical role in ensuring that as we scale, our clients continue to receive exceptional service, strategic guidance, and reliable technology outcomes.


Purpose of the Role:

The Client Success Manager (CSM) ensures that clients achieve exceptional outcomes and have positive experiences with Nexus IT. The CSM is responsible for managing client relationships, ensuring the timely resolution of technical issues, and aligning their technology with business goals. Acting as a strategic partner, the CSM helps clients navigate their IT roadmaps and ensures their environments remain secure.


How You Create Value:

You create value by building strong client relationships, ensuring satisfaction, and aligning client technology strategies with their business needs. Through proactive issue resolution and strategic IT planning, you ensure clients maximize their IT investments while keeping their environments secure and future-ready.


Essential Duties and Responsibilities:

  • Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level of client satisfaction and retention.
  • Collaborate with internal teams (Service Desk, Escalations, NOC) to ensure client environments are well maintained and issues are resolved efficiently.
  • Maintain high-quality documentation for client environments, including device setups, software updates, policy changes, and compliance records.
  • Develop and maintain IT roadmaps for clients, ensuring their environments remain secure, up to date, and aligned with business objectives.
  • Proactively monitor and track technical KPIs and other key service performance metrics. Use findings to drive improvements in service delivery and report key insights to leadership.
  • Utilize CRM, ticketing systems, and data analysis tools to track and improve performance metrics.
  • Collaborate with account managers to ensure alignment of technical services with client needs and identify opportunities for potential service improvements or upgrades.
  • Drive client retention within your assigned book of accounts through a proactive TBR/roadmap cadence, timely escalation resolution, and consistent CSAT performance.

Working Conditions:

  • Professional office environment with opportunities for remote work.
  • Occasional on-site visits to client locations may be required.
  • Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed or required.

Requirements:

Experience and Education:

  • 5+ years of experience in IT account management, client success, or managing IT services/technology solutions, preferably within an MSP environment.
  • Business/delivery-oriented credentials preferred, such as ITIL Foundation, PMP, CAPM, or CompTIA Project+. Technical certifications (A+, Server+, Network+, Security+, Linux+) are a plus but not required.
  • Familiarity with M365 administration, cybersecurity practices, and IT strategy development.
  • Bachelor’s degree in IT, Business, or a related field preferred but not required.
  • Excellent communication, interpersonal, and project management skills.