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Ticketing Manager Jobs in Delaware (NOW HIRING)

cookboardman

Senior Systems Engineer

Wilmington, DE · Remote

$101K - $138K/yr

Network management (firewalls, switching, Wi-Fi) * Implement and maintain MS best practices for ticketing, documentation, change management, and incident response. * Lead tool standardization across ...

cookboardman

Senior Systems Engineer

Wilmington, DE · Remote

$101K - $138K/yr

Network management (firewalls, switching, Wi-Fi) * Implement and maintain MS best practices for ticketing, documentation, change management, and incident response. * Lead tool standardization across ...

La Red Health Center Inc

Data Analyst

Georgetown, DE · On-site

UDS Reporting: Manage the aggregation, validation, and submission of annual HRSA Uniform Data ... ticketing workflows). Mental/Physical Requirements: Frequent sitting or standing for long periods ...

defi AUTO LLC

Client Support Desk Analyst

Dover, DE · On-site

$60K - $75K/yr

Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs ... Experience working in high volume case or ticketing queues * Basic SQL query abilities/experience

JCPenney

Cashier - Dover Mall

Dover, DE · On-site

$11.75 - $16/hr

Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... Utilizes Point of Sale on Mobile Warrior device to support line management. \t * General Operations ...

JCPenney

Cashier - Christiana Mall

Newark, DE · On-site

$11.50 - $15.75/hr

Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... Utilizes Point of Sale on Mobile Warrior device to support line management. \t * General Operations ...

JCPenney

Cashier - Prices Cnr Shopg Ctr

Wilmington, DE · On-site

$11.50 - $15.50/hr

Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... Utilizes Point of Sale on Mobile Warrior device to support line management. \t * General Operations ...

Pearson

Advanced Associate, Customer Service

Dover, DE · On-site

$11.50 - $16/hr

Experience with CRM, ticketing, workflow, or project management tools. * Familiarity with operational reporting and data analysis. * Knowledge of Pearson VUE testing services, IntelliVUE, Service ...

Mondo

IT Application Support

Elsmere, DE · On-site

$27 - $35/hr

Experience with ticketing or incident-management systems. * Degree preferred in Information Technology, Computer Science, Information Systems, Engineering, Chemistry, another science discipline, or a ...

M&T Bank

Lead Active Directory Engineer

Wilmington, DE · Hybrid

Change management processes * IAM, ticketing, and security tooling Operations, Resilience & Recovery * Deep experience managing: * AD replication topology across data centers and regions * SYSVOL ...

M&T Bank

Lead Active Directory Engineer

Wilmington, DE · On-site

Change management processes * IAM, ticketing, and security tooling Operations, Resilience & Recovery * Deep experience managing: * AD replication topology across data centers and regions * SYSVOL ...

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Showing results 41-60

All JobsTicketing JobsTicketing Manager JobsTicketing Manager Jobs in Delaware

Ticketing Manager information

See Delaware salary details

$33.5K

$106.7K

$181.2K

How much do ticketing manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for ticketing manager in Delaware is $106,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $132,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ticketing manager?

To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.

What are some common challenges ticketing managers face during high-demand events, and how can they effectively address them?

Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.

What is the difference between Ticketing Manager vs Ticketing Coordinator?

AspectTicketing ManagerTicketing Coordinator
CredentialsExperience in ticketing systems, industry-specific certifications often preferredSimilar credentials, often entry-level or related certifications
Work EnvironmentOversees ticketing operations, manages teams, and handles high-level planningSupports daily ticketing tasks, assists with customer inquiries, and manages ticketing software
Employer & Industry UsageUsed in entertainment, transportation, sports, and event industriesCommonly found in similar industries, supporting ticket sales and distribution
Search & Comparison IntentPeople compare for managerial roles and responsibilitiesPeople compare for entry-level or support roles in ticketing

The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.

What is the role of a Ticketing Manager?

A Ticketing Manager oversees the sale and distribution of event tickets, manages ticketing staff, and ensures smooth operations using ticketing software. They coordinate with event organizers, handle customer inquiries, and monitor sales performance to maximize revenue and customer satisfaction.

What are the most commonly searched types of Ticketing jobs in Delaware?

The most popular types of Ticketing jobs in Delaware are:

What job categories do people searching Ticketing Manager jobs in Delaware look for?

The top searched job categories for Ticketing Manager jobs in Delaware are:

What cities in Delaware are hiring for Ticketing Manager jobs?

Cities in Delaware with the most Ticketing Manager job openings:

Ticketing Manager jobs near you
Infographic showing various Ticketing Manager job openings in Delaware as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 70% In-person, 15% Hybrid, and 15% Remote job distribution, with an average salary of $106,731 per year, or $51.3 per hour.

Senior Systems Engineer

cookboardman

Wilmington, DE • Remote

$101K - $138K/yr

Full-time

Posted 15 days ago

Job description

The Senior Systems Engineer is responsible for the execution of the strategic vision for our MS area. You will help to identify new opportunities that create value for the company and are aligned with our vision.

Job Functions

  • Define and continuously improve the service delivery model (SLA design, escalation paths, workflows, documentation standards).
  • Manage MS P&L performance, including margins, labor utilization, and recurring revenue targets.
  • Partner with leadership to set quarterly goals and operational KPIs.
Service Delivery & Operations
  • Ensure consistent, high-quality execution of core MS:
    • End-user support (Desk Side / Remote Support)
    • Microsoft 365 administration and security
    • Endpoint protection / patching / monitoring
    • Backup & disaster recovery
    • Network management (firewalls, switching, Wi-Fi)
  • Implement and maintain MS best practices for ticketing, documentation, change management, and incident response.
  • Lead tool standardization across security stack, backup, and remote access.
Customer Success & Account Management
  • Serve as escalation point for high-impact incidents and customer issues.
  • Conduct onboarding/offboarding for new managed services clients, including discovery and baseline documentation.
  • Proactively identify risks, improvement opportunities, and upsell paths aligned to customer outcomes.
Technical Leadership (Hands-On as Needed)
  • Provide escalation support when required.
  • Guide technical standards for:
    • Networking design and implementation
    • Microsoft 365
    • Security controls (MFA, conditional access, endpoint protection, DNS filtering)
    • Backup/DR configurations and testing
  • Support project-to-managed handoff for completed cabling/security/AV installs to ensure ongoing service continuity.
Team Leadership & Development
  • Lead, coach, and develop MSP staff.
  • Create training paths and technical standards so the team can scale effectively.
  • Participate in hiring decisions and performance management for MS roles.
Sales Enablement & Growth Support
  • Partner with sales and leadership to scope new opportunities and build proposals.
  • Support estimating and packaging for managed services bundles (per-user, per-device, hybrid models).
  • Assist with cross-selling where MS creates added value (e.g., cybersecurity upgrades network refresh, camera/VMS support, AV monitoring).
Minimum Qualifications
  • Experience in a small MSP or small integrator environment (structured cabling, security, AV)
  • Familiarity with common MSP tooling (examples): ConnectWise, Autotask, HaloPSA, Datto, NinjaOne, Kaseya, Huntress, SentinelOne, Sophos, Fortinet, Meraki, Ubiquiti
  • Knowledge of premise security systems (access control, cameras/VMS) and/or AV support models
  • Certifications (preferred): Network+, Security+, Microsoft, Fortinet NSE, Cisco, ITIL, etc.
Knowledge, Skills and Abilities
  • 5+ years in IT support / systems / network administration, including managed services experience
  • 1+ years leading a team OR demonstrated ownership of service delivery operations
  • Strong working knowledge of:
    • Microsoft 365
    • Business networking (firewalls, switching, VLANs, Wi-Fi)
    • Endpoint management, patching, and remote support tools
    • Backup/DR concepts and execution
    • Cybersecurity fundamentals (MFA, EDR, phishing protection, least privilege)
  • Strong customer communication and escalation management skills
  • Ability to document processes, improve systems, and drive consistency
Physical Demands
While performing the duties of this position, the Senior Systems Engineer is frequently required to sit for extended periods of time; talk; hear; listen and use hands, arms and fingers. This position also requires the ability to travel for customer meetings and jobsite walk-thru. During site visits, you may be required to wear PPE (safety glasses, hard hats, safety shoes, gloves and hearing protection).
 
Work Environment
May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.
 
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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