ZipRecruiter

Log In

1

Ticketing Manager Jobs in Alberta (NOW HIRING)

Showpass

Showpass Dream Job

Calgary, AB · On-site

Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experiences for their customers through next-generation technology. We ...

Showpass

Showpass Dream Job

Calgary, AB

Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experiences for their customers through next-generation technology. We ...

Under Armour, Inc.

Stock Keyholder, PT

Edmonton, AB

Oversee markdowns and re-ticketing, stock transfers and damaged goods * Coach, train and support ... Perform other tasks as assigned by management Requirements To be considered for this role, you must ...

Fleetworthy

Software Engineer

Edmonton, AB · On-site

Write efficient and well-structured SQL, and manage PostgreSQL database schemas * Develop and ... ticketing systems or processes, e.g., Jira, Solar, ServiceNow, etc. * Familiarity with version ...

next page

Showing results 1-20

All JobsTicketing JobsTicketing Manager JobsTicketing Manager Jobs in Alberta

Ticketing Manager information

See Alberta salary details

$34K

$53.4K

$78K

How much do ticketing manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for ticketing manager in Alberta is $53,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $58,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ticketing manager?

To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.

What are some common challenges ticketing managers face during high-demand events, and how can they effectively address them?

Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.

What is the difference between Ticketing Manager vs Ticketing Coordinator?

AspectTicketing ManagerTicketing Coordinator
CredentialsExperience in ticketing systems, industry-specific certifications often preferredSimilar credentials, often entry-level or related certifications
Work EnvironmentOversees ticketing operations, manages teams, and handles high-level planningSupports daily ticketing tasks, assists with customer inquiries, and manages ticketing software
Employer & Industry UsageUsed in entertainment, transportation, sports, and event industriesCommonly found in similar industries, supporting ticket sales and distribution
Search & Comparison IntentPeople compare for managerial roles and responsibilitiesPeople compare for entry-level or support roles in ticketing

The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.

What is the role of a Ticketing Manager?

A Ticketing Manager oversees the sale and distribution of event tickets, manages ticketing staff, and ensures smooth operations using ticketing software. They coordinate with event organizers, handle customer inquiries, and monitor sales performance to maximize revenue and customer satisfaction.

What are the most commonly searched types of Ticketing jobs in Alberta?

The most popular types of Ticketing jobs in Alberta are:

What job categories do people searching Ticketing Manager jobs in Alberta look for?

The top searched job categories for Ticketing Manager jobs in Alberta are:

What cities in Alberta are hiring for Ticketing Manager jobs?

Cities in Alberta with the most Ticketing Manager job openings:

Ticketing Manager jobs near you
Infographic showing various Ticketing Manager job openings in Alberta as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $53,420 per year, or $25.7 per hour.

Manager, Ticketing & Customer Service (TERM)

Katz Group

Edmonton, AB • On-site

Full-time

Posted 11 days ago

Job description

About OEG Sports & Entertainment: 

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE.

About the Role:

We are seeking a Manager, Ticketing & Customer Service to join our team on a term basis to provide an 18-month maternity leave coverage. Reporting directly to the Vice President, Ticket Service and Operations, this position provides tactical leadership through facilitating and supporting service initiatives for multiple OEG brands – Oilers, Oil Kings, and Live Entertainment. In addition, they will be responsible for managing the direction and cohesion of revenue-generating Oilers and Oil Kings Season Seat Sales, Service and Retention via professional development, communication, and satisfaction, with the goal of achieving Oilers, Oil Kings, Live Entertainment incremental revenue and retention goals.

Your Focus in this Role:

  • Manages and leads Ticketing and Customer Services Representatives in regard to ticket-related service recovery, touchpoints, technical troubleshooting, Rogers Place information, and Secondary Ticketing
  • Leads ongoing retention, relocation and annual renewal campaigns for Oil Kings Brand and other event campaigns
  • Leads ongoing Accounts Receivable collections for all Oilers and Oil Kings Season Seats, Power Packs, Groups, retail and other AR with the goal to achieve $0 owing each fiscal year
  • Recruits and trains Ticketing and Customer Services Representatives into professional ticket service providers
  • Assists in the creation and maintenance of ticket service policies and procedures with respect to Rogers Place ticketing
  • Develops intimate knowledge of ticket holder needs and service recovery best practices
  • Manages and resolves all ticket and customer issues and post event follow-ups regarding conflict resolution and service recovery in the best interest of the customer as well as the company
  • Works directly with service providers (e.g. Rogers Place, ICE District Hospitality, Ticketmaster) on all aspects of retail buyer, Power Pack, groups, and Oil Kings Season Seat Membership experience and service recovery to maintain superior service levels
  • Schedules & manages Ticketing and Customer Services Representatives for event night responsibilities, service recovery, touchpoints and ticket trouble shooting in Rogers Place
  • Prepares staff schedule & manages time sheets
  • Oversees the queue telephony system to ensure optimal service delivery
  • Performs data management and reporting and ensures accurate administration and record keeping for all customer interactions
  • Seeks out industry best practices in an ongoing effort to continually improve our service levels and initiatives
  • Works directly with our Premium Services and Season Seat Services department leaders to ensure continuity across all ticket products

Who You Are:

  • You are a dynamic, outgoing, self-motivated individual with outstanding communication and natural customer service instincts
  • You have a positive and resilient team-centric attitude with a professional image and demeanor
  • You have proven success in service delivery, conflict resolution, and a high level of interpersonal skills to handle sensitive confidential situations and information
  • You demonstrated direct and indirect leadership of a cohesive team of young professionals
  • You have the ability to manage several complex projects simultaneously while working under pressure to meet deadlines while maintaining a positive working attitude
  • You communicates effectively, builds employee relationships, and provides support to all key stakeholders to ensure achievement of OEG goals and objectives
  • You understand the importance of holding the team to a high standard of data integrity and attentiveness to maintain accurate and timely data
  • You are a self-motivated planner with strong attention to detail
  • You are available to work flexible hours as needed: including evenings, weekends and holidays

 

Education, Experience and Skills:

  • Post-Secondary Degree or Diploma in a related field is required. In lieu of formal education, extensive experience in a related field may be considered
  • 3+ years of experience with a professional sports and entertainment organization. In lieu of requirements, experience in marketing, premium services, and entertainment may be considered
  • Computer proficiency and technical aptitude with the ability to utilize all Microsoft Office products (OneNote, Outlook, Excel, Word); Experience with TM Archtics and Microsoft Dynamics is an asset
  • Exceptional customer service and problem solving skills with the ability to anticipate needs and wants of internal and external clients
  • Excellent communication and presentation skills with the ability to influence, negotiate and gain commitment at all organizational levels
  • Excellent organizational skills using the latest technology and systems in order to organize workload, set priorities and work within deadlines

What’s in it for you?

  • 100% Employer Paid Benefits + RSP Matching Program
  • Oilers, Oil Kings, and Live Entertainment Ticket Options
  • Healthcare and Lifestyle Spending Account Options
  • On-Site Parking and Transit Allowance
  • On-Site Gym
  • Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT!
  • Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.

Stay in Touch!

Official Edmonton Oilers Website | NHL.com

Apply