Online Reputation Manager Jobs in Alberta (NOW HIRING)

Fairmont Jasper Park Lodge is embarking on an exciting transformation as we reposition our iconic mountain resort through a multi-phase renovation cycle. This is a once-in-a-career opportunity to help redefine a world-class destination, blending nature, luxury, and heritage into a reimagined guest experience. 

We are seeking a strategic and relationship-driven Public Relations Manager to lead the execution of PR initiatives that elevate brand awareness, drive demand, and support revenue generation. Working under the leadership of the Regional Director of Public Relations and the resort’s Director of Sales & Marketing, this role serves as a professional and exemplary brand ambassador, bringing the property’s stories to life through impactful media, influencer, and content-driven opportunities. 

If you are a compelling storyteller with deep media relationships and a passion for luxury hospitality, this is an opportunity to play a key role in shaping the narrative of an iconic destination. 

What You’ll Be Doing :

PR Strategy & Execution 

• Lead the execution of aligned PR strategies, working in partnership with the Regional Director of PR and the Director of Sales & Marketing to support brand positioning and revenue goals.  
• Identify and execute strategic media, influencer, and partnership opportunities that elevate the resort’s visibility across key markets 
• Leverage existing media relationships while cultivating new contacts within Canadian, US, and international travel and lifestyle networks 
• Attend key media marketplaces and industry events as required 

Media & Influencer Relations 

• Coordinate individual and group travel media familiarization trips 
• Host key travel media and influencers on property, including evenings and weekends as required 
•  Oversee influencer collaborations, including vetting, setting KPIs, and managing follow-up in alignment with resort objectives 
• Support content creator collaborations in partnership with the Marketing team to ensure cohesive storytelling 

Content, Storytelling & Amplification 

• Develop and distribute press releases, story pitches, and media materials aligned with the resort’s repositioning strategy and evolving brand narrative  
• Provide PR amplification for on-property activations, culinary programming, and seasonal campaigns 
• Support internal communications and storytelling initiatives as required 
• Update and maintain the resort press kit, pressroom, and story starters, ensuring alignment with corporate and agency partners 

Brand Reputation & Crisis Communications 

• Act as a spokesperson for the resort and as a key member of the crisis management team 
• Manage media inquiries and interview requests, including development of key messaging and spokesperson preparation 
• Monitor and support online reputation management in alignment with brand standards 

Coordination, Reporting & Alignment 

• Coordinate on-site photo and film shoots in collaboration with Marketing and external partners 
• Collaborate with the regional PR team to maintain an up-to-date centralized media database 
• Maintain and update the regional media calendar on a weekly basis 
• Prepare monthly, mid-year, and annual PR reports for the executive team and corporate office 
• Pursue key industry awards and execute nominations aligned with brand strategy 
• Support additional initiatives as required in coordination with the Director of Sales & Marketing 
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Other duties as assigned

• 3-5 years’ public relations and communications experience in the luxury hotel sector preferred 
• Established database of Canadian, USA and international travel media & influencer contacts 
• Strong written communication skills 
• Crisis communications and online reputation management experience required 
• Experience utilizing CisionOne or other media monitoring and distribution platforms  
• Builds strong partnerships across the business in order to collaborate effectively 
• Acts as a positive ambassador for team and corporate culture, fostering collaboration, trust, and mutual respect 
• Experience with influencer analysis tools, like Klear 
• Ability to prioritize numerous projects with competing deadlines 
• Articulate, professional, and mature; a self-motivated, energetic, and collaborative team-player 
• Highly responsible, reliable, and accountable, with strong attention to detail 
• University/College degree in a related discipline an asset 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Salary starting from $80,000–$82,000 gross annually, based on previous experience and education
• Subsidized staff accommodation assistance provided 
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com  

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