Calgary Sports and Entertainment Corporation is currently seeking Ticketing and Service Ambassadors ... Strong organizational skills with effective time management. * Clear, concise, and impartial ...
Calgary Sports and Entertainment Corporation is currently seeking Ticketing and Service Ambassadors ... Strong organizational skills with effective time management. * Clear, concise, and impartial ...
Showpass Dream Job
Calgary, AB · On-site
Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experiences for their customers through next-generation technology. We ...
Quick apply
Showpass Dream Job
Calgary, AB · On-site
Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experiences for their customers through next-generation technology. We ...
Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experiences for their customers through next-generation technology. We ...
Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experiences for their customers through next-generation technology. We ...
We're Canada's fastest-growing event ticketing and live experience platform, powering everything ... Manage app releases on App Store and Google Play * Troubleshoot and debug app issues * Participate ...
We're Canada's fastest-growing event ticketing and live experience platform, powering everything ... Manage app releases on App Store and Google Play * Troubleshoot and debug app issues * Participate ...
We're Canada's fastest-growing event ticketing and live experience platform, powering everything ... Manage app releases on App Store and Google Play * Troubleshoot and debug app issues * Participate ...
Quick apply
We're Canada's fastest-growing event ticketing and live experience platform, powering everything ... Manage app releases on App Store and Google Play * Troubleshoot and debug app issues * Participate ...
Strong people leadership: coaching managers, developing teams, handling conflict, and driving accountability. Working knowledge of MSP service delivery (ticketing/SLA systems, escalations ...
Strong people leadership: coaching managers, developing teams, handling conflict, and driving accountability. Working knowledge of MSP service delivery (ticketing/SLA systems, escalations ...
This role owns IT service delivery outcomes: ticketing, vendor management, ITSM discipline, and the relationship between IT and the business. You will steward the service function through ERP ...
This role owns IT service delivery outcomes: ticketing, vendor management, ITSM discipline, and the relationship between IT and the business. You will steward the service function through ERP ...
Proactively recommend regional firm-led events, client hosting opportunities and ticketing * Define ... Ability to manage multiple, disparate projects through to completion, interacting with a wide range ...
Proactively recommend regional firm-led events, client hosting opportunities and ticketing * Define ... Ability to manage multiple, disparate projects through to completion, interacting with a wide range ...
Head of First Impressions
Calgary, AB · On-site
Previous experience with CRM, ticketing, customer service, or payment systems is considered an asset. * Ability to maintain confidentiality when handling customer account and payment information.
New
Head of First Impressions
Calgary, AB · On-site
Previous experience with CRM, ticketing, customer service, or payment systems is considered an asset. * Ability to maintain confidentiality when handling customer account and payment information.
New
The Event Marketing Manager will project manage the delivery of these events from digital program set-up, invitation process, registration set-up and management, on-site technology and ticketing ...
The Event Marketing Manager will project manage the delivery of these events from digital program set-up, invitation process, registration set-up and management, on-site technology and ticketing ...
National Customer Experience Manager
Calgary, AB · Remote
CA$80K - CA$90K/yr
Experience with CRM, ticketing, customer-service or contact-centre platforms. * Experience with Zendesk, Shopify, NetSuite or similar systems is an asset. * Experience in a business-to-business ...
Quick apply
National Customer Experience Manager
Calgary, AB · Remote
CA$80K - CA$90K/yr
Experience with CRM, ticketing, customer-service or contact-centre platforms. * Experience with Zendesk, Shopify, NetSuite or similar systems is an asset. * Experience in a business-to-business ...
National Customer Experience Manager
Calgary, AB · On-site +1
Experience with CRM, ticketing, customer-service or contact-centre platforms. * Experience with Zendesk, Shopify, NetSuite or similar systems is an asset. * Experience in a business-to-business ...
National Customer Experience Manager
Calgary, AB · On-site +1
Experience with CRM, ticketing, customer-service or contact-centre platforms. * Experience with Zendesk, Shopify, NetSuite or similar systems is an asset. * Experience in a business-to-business ...
But we're not just a ticketing company. We help event organizers grow their businesses, bring new ... Build tools that help event organizers manage, grow, and improve their events * Improve the ...
But we're not just a ticketing company. We help event organizers grow their businesses, bring new ... Build tools that help event organizers manage, grow, and improve their events * Improve the ...
CAL 3 Data Center Manager - Relocation Assistance Possible | Responsable du centre de donnees - P...
Experience with trouble ticketing systems, budget management (CAPEX/OPEX), and compliance programs. * Excellent communication skills, both written and verbal, with the ability to interact with ...
CAL 3 Data Center Manager - Relocation Assistance Possible | Responsable du centre de donnees - P...
Experience with trouble ticketing systems, budget management (CAPEX/OPEX), and compliance programs. * Excellent communication skills, both written and verbal, with the ability to interact with ...
Application Support Analyst
Calgary, AB · On-site
The Application Support Analyst is responsible for managing, optimizing, and supporting Microsoft ... Experience with ITSM tools and ticketing systems * Excellent written and verbal communication ...
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Application Support Analyst
Calgary, AB · On-site
The Application Support Analyst is responsible for managing, optimizing, and supporting Microsoft ... Experience with ITSM tools and ticketing systems * Excellent written and verbal communication ...
Follow change control, incident management, problem management, request fulfillment, security and ... Experience with monitoring, alerting, incident, change and ticketing tools such as ServiceNow ...
Follow change control, incident management, problem management, request fulfillment, security and ... Experience with monitoring, alerting, incident, change and ticketing tools such as ServiceNow ...
In conjunction with, or in the absence of management staff, guide the daily operations of the store ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
In conjunction with, or in the absence of management staff, guide the daily operations of the store ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
In conjunction with, or in the absence of management staff, guide the daily operations of the store ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
In conjunction with, or in the absence of management staff, guide the daily operations of the store ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
In conjunction with, or in the absence of management staff, guide the daily operations of the store ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
In conjunction with, or in the absence of management staff, guide the daily operations of the store ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Complete the interview process and steps for investigations for review by management * Advise ... Experience with working within a ticketing support system * Experience with communicating and ...
Complete the interview process and steps for investigations for review by management * Advise ... Experience with working within a ticketing support system * Experience with communicating and ...
Ticketing Manager information
What are the key skills and qualifications needed to thrive as a ticketing manager?
To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.
What are some common challenges ticketing managers face during high-demand events, and how can they effectively address them?
Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.
What is the difference between Ticketing Manager vs Ticketing Coordinator?
| Aspect | Ticketing Manager | Ticketing Coordinator |
|---|---|---|
| Credentials | Experience in ticketing systems, industry-specific certifications often preferred | Similar credentials, often entry-level or related certifications |
| Work Environment | Oversees ticketing operations, manages teams, and handles high-level planning | Supports daily ticketing tasks, assists with customer inquiries, and manages ticketing software |
| Employer & Industry Usage | Used in entertainment, transportation, sports, and event industries | Commonly found in similar industries, supporting ticket sales and distribution |
| Search & Comparison Intent | People compare for managerial roles and responsibilities | People compare for entry-level or support roles in ticketing |
The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.
What is the role of a Ticketing Manager?
A Ticketing Manager oversees the sale and distribution of event tickets, manages ticketing staff, and ensures smooth operations using ticketing software. They coordinate with event organizers, handle customer inquiries, and monitor sales performance to maximize revenue and customer satisfaction.
What job categories do people searching Ticketing Manager jobs in Calgary, AB look for?
The top searched job categories for Ticketing Manager jobs in Calgary, AB are:
Part-time
Posted 12 days ago
Job description
At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!
THE POSITION
Are you tech-savvy with a knack for customer service? Do you thrive on helping others with a positive and energetic attitude? Calgary Sports and Entertainment Corporation is currently seeking Ticketing and Service Ambassadors. In this role, you'll handle fan inquiries, process ticket requests, and create a positive first impression through personalized customer service. Strong interpersonal skills and technical know-how are essential for success in this position.
KEY ACCOUNTABILITIES
- Welcome fans and season ticket members at Scotiabank Saddledome and McMahon Stadium.
- Provide mobile ticket support for fans and season ticket members.
- Efficiently process ticket requests via phone, email, and in-person interactions.
- Resolve client conflicts with efficiency and professionalism.
- Operate the Ticketmaster mobile ticketing system.
- Answer questions about our venues, games, concerts, and special season ticket member events.
- Contribute to game-day promotions and events.
- Assist with office administration tasks.
- Actively participate in our CSEC safety program.
- Perform any other duties as assigned.
THE INDIVIDUAL
The ideal candidate is a detail-oriented, proactive self-starter eager to excel in the sports industry. They aspire to grow within the role and the organization, demonstrating initiative and a commitment to excellence.
- High School Diploma Required, with post-secondary education considered an asset.
- Strong critical thinking skills and the ability to address fan questions and issues.
- Preferred customer service experience.
- Proactive, with a positive attitude and work ethic.
- Ability to guide fans and Season Ticket Members through our ticketing website and CSEC team-specific apps on IOS and Android devices.
- Flexibility to work an event-driven schedule, including extended hours, early mornings, nights, weekends, and holidays.
- Handle sensitive materials with discretion and confidentiality.
- Strong organizational skills with effective time management.
- Clear, concise, and impartial communication skills.
This position will remain open until suitable candidates have been found.
CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.