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Ticketing Agent Jobs in Arizona (NOW HIRING)

ADVANCED AIR, LLC

Customer Service Agent

Phoenix, AZ · On-site

$16/hr

  • Retirement

  • PTO

Customer Service Agent Job Type: Full-time Location: Phoenix, AZ FLSA: Non - Exempt Who we are ... Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and ...

New

ADVANCED AIR LLC

Customer Service Agent

Phoenix, AZ

$16/hr

  • Retirement

  • PTO

Description Customer Service Agent Job Type: Full-time Location: Phoenix, AZ FLSA: Non - Exempt Who ... Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and ...

New

Unifi

Airport Customer Service Agent (AS) - TUS (PT)

Tucson, AZ · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Airport Customer Service Agent (AS) - TUS (PT) Unifi has decades of experience in the aviation ... Handle all aspects of ticketing and check-in by operating a computerized system. This includes ...

Unifi

Airport Customer Service Agent (AS) - TUS (PT)

Tucson, AZ · On-site

$14.75 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

General information Job Title Airport Customer Service Agent (AS) - TUS (PT) Date Thursday, April ... Responsible for providing customer service to passengers for all aspects of arrivals, ticketing ...

Worldwide Flight Services

Passenger Services Agent

Mesa, AZ · On-site

$17/hr

  • Medical

  • Retirement

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of ... Knowledge of ticketing, reservations, and fare calculation systems * Experience handling lost and ...

Worldwide Flight Services

$17/hr

  • Medical

  • Retirement

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of ... Knowledge of ticketing, reservations, and fare calculation systems * Experience handling lost and ...

Worldwide Flight Services

$17/hr

  • Medical

  • Retirement

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of ... Knowledge of ticketing, reservations, and fare calculation systems * Experience handling lost and ...

Worldwide Flight Services

$18/hr

  • Medical

  • Retirement

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of ... Knowledge of ticketing, reservations, and fare calculation systems * Experience handling lost and ...

eMerchantClub

Be Seen First

Website Customer Support and Retention Agent (In Office)

Phoenix, AZ · On-site

$38K - $50K/yr

  • Medical

  • Dental

  • Vision

We are currently seeking a Website Technical Support and Retention Agent to join our team. As a ... Familiarity with customer relationship management tools and ticketing systems * Experience with e ...

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All JobsTicketing Agent JobsTicketing Agent Jobs in Arizona

Ticketing Agent information

See Arizona salary details

$10

$15

$19

How much do ticketing agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for ticketing agent in Arizona is $15.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $16.11 per hour, depending on experience, location, and employer.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What are some common challenges faced by ticketing agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What are the duties of a ticketing agent?

A ticketing agent is responsible for selling and issuing tickets for transportation or events, assisting customers with reservations, providing travel information, and handling customer service inquiries. They often use computer reservation systems and need good communication skills to address passenger needs and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a ticketing agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What is a ticketing agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

More about Ticketing Agent jobs

What are popular job titles related to Ticketing Agent jobs in Arizona?

For Ticketing Agent jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Ticketing Agent jobs in Arizona look for?

The top searched job categories for Ticketing Agent jobs in Arizona are:

What cities in Arizona are hiring for Ticketing Agent jobs?

Cities in Arizona with the most Ticketing Agent job openings:

What are popular job titles related to Ticketing Agent jobs in AZ?

For Ticketing Agent jobs in AZ, the most frequently searched job titles are:

Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in Arizona as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $31,200 per year, or $15 per hour.

Passenger Service Agent

Swissport International AG

Phoenix, AZ • On-site

$18/hr

Part-time

Re-posted 28 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

49th of 66 rated aviation services

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $18/hr.
Your activities
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile
  • High School diploma or GED equivalent
  • Must have a valid driver's license
  • Good command of the English language both verbal and written
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self-motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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