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Ticketing Agent Jobs in Arizona (NOW HIRING)

Old Tucson Entertainment LLC

Ticket Agent

Tucson, AZ · On-site

$15.15 - $16/hr

Ticketing Job Title: Ticket Agent Reports To: Sales & Revenue Manager Type of position: Non-Exempt / Hourly Employee Classification: Seasonal Location: Tucson, AZ Compensation: $15.15 - $16.00 per ...

OLD TUCSON ENTERTAINMENT LLC

Ticket Agent

Tucson, AZ

$15.15 - $16/hr

Ticketing Job Title: Ticket Agent Reports To: Sales & Revenue Manager Type of position: Non-Exempt / Hourly Employee Classification: Seasonal Location: Tucson, AZ Compensation: $15.15 - $16.00 per ...

Old Tucson Entertainment LLC

Ticket Agent

Tucson, AZ · On-site

$15.15 - $16/hr

Ticketing Job Title: Ticket Agent Reports To: Sales & Revenue Manager Type of position: Non-Exempt / Hourly Employee Classification: Seasonal Location: Tucson, AZ Compensation: $15.15 - $16.00 per ...

American Heritage Companies

Ticket Agent

Tucson, AZ · On-site

$15.15 - $16/hr

Ticketing Job Title: Ticket Agent Reports To: Sales & Revenue Manager Type of position: Non-Exempt / Hourly Employee Classification: Seasonal Location: Tucson, AZ Compensation: $15.15 - $16.00 per ...

Xanterra

Ticket Agent Seating -Seasonal

Williams, AZ · On-site

$19/hr

Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming ...

Xanterra

Ticket Agent - Full Time Seasonal

Williams, AZ · On-site

$17.85/hr

Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming ...

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Ticketing Agent information

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How much do ticketing agent jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for ticketing agent in Arizona is $15.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $16.11 per hour, depending on experience, location, and employer.

What is a ticketing agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

What are the key skills and qualifications needed to thrive as a ticketing agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What are some common challenges faced by ticketing agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What does a ticketing agent do?

A ticketing agent is responsible for selling, issuing, and managing tickets for transportation, events, or attractions. They assist customers with reservations, answer inquiries, and use computer systems or ticketing software to process transactions. Strong communication skills and attention to detail are important in this role.
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Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in Arizona as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $31,200 per year, or $15 per hour.

Ticket Agent

Tucson, AZ • On-site

Old Tucson Entertainment LLC
See more jobs at Old Tucson Entertainment LLCexternal

$15.15 - $16/hr

Other

Posted 9 days ago

Job description

Division/Department: Ticketing
Job Title: Ticket Agent
Reports To: Sales & Revenue Manager
Type of position: Non-Exempt / Hourly
Employee Classification: Seasonal
Location: Tucson, AZ
Compensation: $15.15 - $16.00 per hour
Job Summary: The Ticketing Agent is responsible for setting the first impression of the experience of Old Tucson, so efficiency and friendliness are required. The position will be responsible for warmly greeting customers, processing ticket transactions, redemption of tickets, and directing patrons as needed. The Ticketing Agent will manage responsibilities with a balance of patience and a sense of urgency, work well under pressure, have strong multi-tasking skills, and most importantly have a pleasant demeanor.
Essential Duties and Responsibilities:

  • Welcome customers and assist the team with any ticketing and service needs.
  • Handle customer inquiries and ensure a pleasant customer experience.
  • Confirm reservations, ensuring passengers have arrived at the appropriate date and time.
  • Make any necessary updates to customers' information, entering info into the system and ensure that proper information has been punched in prior to delivering tickets.
  • Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise.
  • Handle cash and credit payments through Etix.
  • Assist in general care of ticketing area including keeping a clean and orderly space.
  • Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns.
  • Able to listen and follow directions within a fast-paced team setting.
  • Ability to work well under high pressure situations.
  • Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns.
  • Other duties as assigned.
Education, Skill & Work Experience Requirements:
  • Ability to learn the Etix Ticketing platform with efficiency and competency.
  • Excellent customer service skills.
  • Basic computer skills.
  • Possess a well-spoken manner in personal communications.
  • Customer service experience preferred.
  • Self-motivation and attention to details.
  • Must be 18+ years old.
Work Environment:
  • Majority of time spent in a ticketing office setting.
  • Extended and irregular hours including nights, weekends and holidays.
  • Ability to stand for extended periods.
  • Ability to stand and walk on uneven or unsteady surfaces.

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