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Ticket Representative Jobs (NOW HIRING)

ASM Global

Ticket Seller

Pensacola, FL · On-site

Completes daily ticket sales report. * Keeps accurate daily balance sheet of cash received and ... The requirements listed below are representative of the knowledge, skill, and/or abilities required.

ASM Global

Ticket Scanner

New Orleans, LA · On-site

Ticket Scanner DEPARTMENT: Guest Services REPORTS TO: Guest Services Staffing Supervisor FLSA ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Livenation

Ticket Seller

Santa Ana, CA

... Representatives * Assisting Manager & Supervisor with internal Ticket Orders and Reports * Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc. Customer Service

ASM Global

Ticket Scanner

New Orleans, LA · On-site

Ticket Scanner DEPARTMENT: Guest Services REPORTS TO: Guest Services Staffing Supervisor FLSA ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

ASM Global

Ticket Seller

Stockton, CA · On-site

$17.75/hr

The Ticket Seller is responsible for selling tickets / entry to the general public using ... representative of those that must be met by an employee to successfully perform the essential ...

ASM Global

Ticket Taker

Oakland, CA · On-site

$19.57/hr

The Ticket Taker is responsible for properly checking guests' tickets as they enter the seating ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

AEG

Ticket Scanner

New Orleans, LA · On-site

Ticket Scanner DEPARTMENT: Guest Services REPORTS TO: Guest Services Staffing Supervisor FLSA ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

ASM Global

Usher/Ticket Taker

Jacksonville, FL · On-site

Usher/Ticket Taker DEPARTMENT: Events FLSA STATUS: Hourly/Part-Time/Non-Exempt Legends Global ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

ASM Global

Ticket Taker

Oakland, CA · On-site

$19.57/hr

The Ticket Taker is responsible for properly checking guests' tickets as they enter the seating ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Livenation

Ticket Seller

Phoenix, AZ

... Representatives * Assisting Manager & Supervisor with internal Ticket Orders and Reports * Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc. Customer Service

AEG

Ticket Taker

Oakland, CA · On-site

$19.57/hr

The Ticket Taker is responsible for properly checking guests' tickets as they enter the seating ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

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Ticket Representative information

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$17K

$41.7K

$83K

How much do ticket representative jobs pay per year?

As of Sep 9, 2026, the average yearly pay for ticket representative in the United States is $41,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,000.00 and $46,000.00 per year, depending on experience, location, and employer.

What is a ticket representative?

Ticket Representatives are customer service professionals who assist customers with purchasing, exchanging, or refunding tickets for events such as concerts, sports games, theater performances, or travel. They typically work at box offices, over the phone, or online and are responsible for answering questions, resolving issues, and ensuring a smooth ticketing experience for customers. Ticket Representatives may also handle customer complaints, provide event information, and use specialized ticketing software. Their goal is to provide excellent service and support to customers before, during, and after the ticket purchasing process.

What are the key skills and qualifications needed to thrive as a ticket representative, and why are they important?

To thrive as a Ticket Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing software, and basic computer applications is essential. Excellent communication, patience, and problem-solving abilities help you manage inquiries and resolve issues efficiently. These skills ensure smooth ticket transactions, positive customer experiences, and effective handling of high-volume or stressful situations.

What are some common challenges ticket representatives face when handling high-demand events?

Ticket Representatives often encounter high-pressure situations during the sales or distribution of tickets for popular events, where demand can far exceed supply. Managing large volumes of customers, addressing frustrated or disappointed patrons, and resolving technical issues with ticketing platforms are frequent challenges. Strong communication skills, patience, and the ability to stay calm under pressure are essential for success in these scenarios. Collaborating closely with customer service teams and event organizers helps ensure a smooth ticketing process and customer satisfaction.

What is the difference between Ticket Representative vs Customer Service Agent?

AspectTicket RepresentativeCustomer Service Agent
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, ticketing offices, event venuesCall centers, retail, service counters
Employer & Industry UsageTransportation, entertainment, sports industriesRetail, hospitality, telecommunications
Common Search & ComparisonTicketing, event tickets, reservationsCustomer support, client service, help desk

Ticket Representatives primarily handle ticket sales, reservations, and event access, often within transportation or entertainment sectors. Customer Service Agents provide broader support across various industries, assisting with inquiries, complaints, and product information. While both roles involve customer interaction, Ticket Representatives focus on ticketing processes, whereas Customer Service Agents address general customer needs.

How do I become a ticket representative?

To become a ticket representative, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in sales, communication, or using ticketing systems can be beneficial, and some employers may require background checks or training on specific software. Certification is not usually mandatory but can enhance job prospects.

What does a ticket representative do?

A ticket representative handles customer inquiries, sells tickets, and provides information about events or transportation services. They often use computer systems or ticketing software and may need good communication skills and attention to detail. The role typically involves working in customer service environments such as theaters, transportation hubs, or event venues.

What cities are hiring for Ticket Representative jobs?

Cities with the most Ticket Representative job openings:

What states have the most Ticket Representative jobs?

States with the most job openings for Ticket Representative jobs include:

What are popular job titles related to Ticket Representative jobs?

For Ticket Representative jobs, the most frequently searched job titles are:

Ticket Representative jobs near you
Infographic showing various Ticket Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $41,714 per year, or $20.1 per hour.

Ticket Seller

Pensacola, FL • On-site

ASM Global
Arts, Entertainment, and Recreation • 10K+ employees
Learn more about ASM Globalexternal

Part-time

Re-posted 2 days ago

ASM Global rating

6.6

Company rating: 6.6 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

147th of 261 rated facilities management

Job description

LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
POSITION SUMMARY
The Pensacola Saenger Theatre's Ticket Seller is responsible for ticket sales to shows and events by performing the duties listed below.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Demonstrates excellent customer service skills; responds promptly to customer needs and requests for service and/or assistance.
  • Focus on each patron's order and fulfill in an accurate and timely manner.
  • Accurately dispenses tickets as requested by patrons using ticketing software and processes purchases made in person and by phone, when necessary.
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
  • Verify and distribute 'Will Call' tickets to patrons.
  • Completes daily ticket sales report.
  • Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and submits to Ticketing Manager or Supervisor for audit.
  • Provides guidance related to venue, show and ticket information.
  • Ability to work independently and handle most box office questions without assistance.
  • Efficiently and courteously answers questions concerning prices, seating, and events.
  • Files various records and reports and performs related office functions and clerical work as assigned.
  • Perform other related duties as assigned by Box Office Manager or Designee.
  • When assigned, perform as an event merchandise seller during shows or events, which may include but is not limited to the following duties:
  • Performs merchandise inventory count-in and count-out procedures.
  • Fulfills patron merchandise orders in an accurate and timely manner.
  • Utilizes basic math skills for handling and processing transactions
  • Enter, charge, and process payment utilizing a computerized Point of Sales System (POS).
  • Creates visually appealing merchandising displays and prices items correctly, as directed.
  • Multi-tasks in an ever-changing environment.
  • Provides excellent service to all patrons, sponsors, production staff, and fellow Saenger Theatre team members.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Subject to credit and background screening.
  • Excellent organizational skills required
  • Good written, verbal, and interpersonal skills required
  • Ability to interact with all levels of staff including management
  • Professional presentation, appearance, and work ethic
  • Ability to operate a computer terminal and printer
  • Dependable team player
  • Enthusiastic self-starter
  • Ability to learn new skills

EDUCATION AND/OR EXPERIENCE
  • High School Diploma or GED required
  • Minimum of six (6) months relatable experience required
  • Computer and money/payment handling experience strongly preferred
  • Experience in computerized ticket systems and/or guest services experience preferred

SKILLS AND ABILITIES
  • Accurately process and handle credit card payments
  • Work independently and as a member of a team
  • Have excellent communication, listening, problem solving, and organizational skills
  • Able to understand, speak, read, and write English
  • Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner
  • Able to operate two-way radio equipment

WORKING CONDITIONS
Location: Onsite at Pensacola Saenger Theatre, Pensacola, FL
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Stand or sit for extended periods of time
  • Type on keyboard and maneuver a computer mouse
  • Reach with arms and hands to finger, handle, or manipulate hardware and equipment.
  • Must be able to lift and/or move up to 50 pounds or occasionally more with assistance.
  • Work inside and outside the building is required, with possible exposure to adverse conditions
  • Able to work flexible hours, including nights, overnights, weekends, and holidays.

NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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