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Ticket Representative Jobs in Texas (NOW HIRING)

AEG

Ticket Operations Representative

TX · On-site

The Houston Texans are in a season of growth and are seeking an individual for the position of Ticket Operations Representative. Our Texans Teammate Habits: * Dedication to the team * Be adaptable

AEG

Ticket Operations Representative

Houston, TX · On-site

The Ticket Operations Representative is responsible for executing best practices as outlined by the Senior Ticket Operations Representative. The ideal candidate will understand the sales process and ...

AEG

Ticket Taker

Laredo, TX · On-site

Ticket Taker DEPARTMENT: Events REPORTS TO: Director of Operations and Manager LEGENDS GLOBAL ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

ASM Global

Ticket Taker

Laredo, TX · On-site

Ticket Taker DEPARTMENT: Events REPORTS TO: Director of Operations and Manager LEGENDS GLOBAL ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

ASM Global

Ticket Taker

Laredo, TX · On-site

Ticket Taker DEPARTMENT: Events REPORTS TO: Director of Operations and Manager LEGENDS GLOBAL ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

RPM xConstruction

TICKET SIGNER

Mckinney, TX · On-site

Ticket Signer We are a leading Texas-based design and construction company specializing in turnkey ... representative of those that must be met by an employee to successfully perform the essential ...

RPM xConstruction

TICKET SIGNER

Mckinney, TX · On-site

Ticket Signer We are a leading Texas-based design and construction company specializing in turnkey ... representative of those that must be met by an employee to successfully perform the essential ...

ASM Global

Ticket Seller

Laredo, TX · On-site

POSITION: Part-Time Box Office Ticket Seller DEPARTMENT: Finance REPORTS TO: Box Office Manager ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

ASM Global

Ticket Seller

Laredo, TX · On-site

POSITION: Part-Time Box Office Ticket Seller DEPARTMENT: Finance REPORTS TO: Box Office Manager ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

AEG

Ticket Seller

Laredo, TX · On-site

POSITION: Part-Time Box Office Ticket Seller DEPARTMENT: Finance REPORTS TO: Box Office Manager ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

RPM xConstruction

TICKET SIGNER

Mckinney, TX · On-site

You might be the one we are looking for Ticket Signer! Duties and Responsibilities * Responsible ... representative of those that must be met by an employee to successfully perform the essential ...

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Ticket Representative information

See Texas salary details

$14.9K

$36.7K

$73K

How much do ticket representative jobs pay per year?

As of Sep 12, 2026, the average yearly pay for ticket representative in Texas is $36,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,503.00 and $40,453.00 per year, depending on experience, location, and employer.

What is a ticket representative?

Ticket Representatives are customer service professionals who assist customers with purchasing, exchanging, or refunding tickets for events such as concerts, sports games, theater performances, or travel. They typically work at box offices, over the phone, or online and are responsible for answering questions, resolving issues, and ensuring a smooth ticketing experience for customers. Ticket Representatives may also handle customer complaints, provide event information, and use specialized ticketing software. Their goal is to provide excellent service and support to customers before, during, and after the ticket purchasing process.

What are the key skills and qualifications needed to thrive as a ticket representative, and why are they important?

To thrive as a Ticket Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing software, and basic computer applications is essential. Excellent communication, patience, and problem-solving abilities help you manage inquiries and resolve issues efficiently. These skills ensure smooth ticket transactions, positive customer experiences, and effective handling of high-volume or stressful situations.

What are some common challenges ticket representatives face when handling high-demand events?

Ticket Representatives often encounter high-pressure situations during the sales or distribution of tickets for popular events, where demand can far exceed supply. Managing large volumes of customers, addressing frustrated or disappointed patrons, and resolving technical issues with ticketing platforms are frequent challenges. Strong communication skills, patience, and the ability to stay calm under pressure are essential for success in these scenarios. Collaborating closely with customer service teams and event organizers helps ensure a smooth ticketing process and customer satisfaction.

What is the difference between Ticket Representative vs Customer Service Agent?

AspectTicket RepresentativeCustomer Service Agent
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, ticketing offices, event venuesCall centers, retail, service counters
Employer & Industry UsageTransportation, entertainment, sports industriesRetail, hospitality, telecommunications
Common Search & ComparisonTicketing, event tickets, reservationsCustomer support, client service, help desk

Ticket Representatives primarily handle ticket sales, reservations, and event access, often within transportation or entertainment sectors. Customer Service Agents provide broader support across various industries, assisting with inquiries, complaints, and product information. While both roles involve customer interaction, Ticket Representatives focus on ticketing processes, whereas Customer Service Agents address general customer needs.

How do I become a ticket representative?

To become a ticket representative, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in sales, communication, or using ticketing systems can be beneficial, and some employers may require background checks or training on specific software. Certification is not usually mandatory but can enhance job prospects.

What does a ticket representative do?

A ticket representative handles customer inquiries, sells tickets, and provides information about events or transportation services. They often use computer systems or ticketing software and may need good communication skills and attention to detail. The role typically involves working in customer service environments such as theaters, transportation hubs, or event venues.
Ticket Representative jobs near you
Infographic showing various Ticket Representative job openings in Texas as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 3% Contract, and 1% Nights. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $36,685 per year, or $17.6 per hour.

Ticket Operations Representative

Houston, TX • On-site

Houston Toyota Center
Spectator Sports • 1 - 10 employees
Learn more about Houston Toyota Centerexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Ticket Operations Representative
General Description:
The Ticket Operations Representative is responsible for executing best practices as outlined by the Senior Ticket Operations Representative. The ideal candidate will understand the sales process and have a desire to begin a career in operations. The Ticket Operations Representative will work with various departments within the venue as well as external event promoters for 3rd party events/concerts. They will be responsible for assisting with Ticket Operations departmental needs such as ticket
resolution, fulfillment, game- day/event support, as well as acting as a liaison between external and internal customers in a positive and professional manner.
RESPONSIBILITIES include but are not limited to:
  • Process tasks/orders using the venue's designated ticketing software, AXS
  • Work with ticketing team to process season ticket orders, partial plan orders, group orders and premium ticket orders using established procedures and forms
  • Assist with developing and maintaining relationships with event promoters
  • Assist department with building offers and price codes as directed for Rockets, Comets and 3rd party events
  • Run ticket reports as needed
  • Perform ticket selling functions when needed
  • Provide support during Rockets, Comets games and third-party events
  • Assist in the supervision of arena ticket sales and box office windows
  • Provide exemplary service to all guests, clients, promoters; internally and externally
  • Maintain and develop ticket operations department policies and procedures as needed
  • Assist ticket operations department with additional tasks/duties as requested
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork

MINIMUM QUALIFICATIONS:
  • High school diploma or equivalent; college coursework or degree preferred
  • Knowledge of computerized ticketing systems preferred
  • Previous box office/ticket operations experience preferred
  • Must be available to work game days, events, and extended hours for special projects as needed
  • Excellent computer skills to include proficiency in Word, Excel, and Outlook
  • Must be extremely flexible with the ability to handle high levels of stress
  • Must be multi-task oriented with great attention to detail
  • Excellent verbal and written communication skills with pleasant phone etiquette
  • Able to adapt to a team player environment
  • Enthusiastic, creative, and able to think both strategically and tactically
  • Experience in appropriately working with and around confidential information
  • A self-starter
  • Cash handling experience preferred

PHYSICAL & MENTAL REQUIREMENTS:
  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format
  • The employee must be able to transfer and move items for departmental needs
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and
  • relationships

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