Ticket Operations Manager Jobs in Oklahoma (NOW HIRING)

FAN RELATIONS AND DEVELOPMENT ASSOCIATE (UNIVERSITY OF TULSA)
(Hybrid/Remote)
THE RUNDOWN
Playfly Sports is looking for a Sr. Fan Relations and Development Associate to join our team in Tulsa, OK. The Sr. Fan Relationship and Development Associate will perform outbound sales calls as well as assist in the strategizing of development activities to increase donations to the athletic department. These calls will be supplemented with email marketing, face-to-face presentations and in-arena/stadium tours. Day-to-day leadership and mentoring of this position will be provided by Playfly Aspire Leadership, and Associate will receive the tools, programs, and systems necessary to "BE GREAT." This role plays an important role in all fundraising and donations activities including outreach, phone calls, emails, activities, and special events.
WHAT YOU'LL ACCOMPLISH
• Coordinate the acquisition, advancement and retention of athletic club members by working with the marketing team to develop and produce solicitations, renewals, and marketing materials
• Create, plan, and manage innovative annual giving initiatives and programs to drive annual giving growth in both members and cash donations
• Manage and coordinate the department's premium seating programs.
• Premium Seat opportunities with Football Suites/Club seats & Men's Basketball courtside seating.
• Advise prospective donors on possible capital gift programs
• Build and manage portfolio of advancement prospects
• Provide customer service/support and membership assistance to donors over the phone, via email, and at athletic and athletic club events
• Make phone calls to donors and prospects to secure donations
• Utilize game days to visit and advance donor/prospect support of university athletics
• Represent athletic club at on and off campus events to increase donations and members
• Work at athletic events representing ticket operations
• Perform outbound calls and service inbound calls for the athletics department for all ticketed sports
• Act as the principal liaison of Playfly Aspire Group with the athletic department
• Assist with hiring team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc
• Develop, present and communicate ticket sales strategies, procedures and processes
• Create, plan and manage donor and ticket programs throughout the year
• Communicate and implement special ticket plans, projects, promotions and programs
• Lead Raise Your Game training sessions
• Attend athletic meetings to represent the sales team
• Other job-related duties as assigned
WHAT YOU'LL BRING
• 1-2 years sports ticket sales experience
• 1 year of fundraising experience
• Bachelor's degree is preferred but not required
• Previous experience in related and progressively more responsible or expansive work experience in athletics and/or professional and higher education fund-raising, or related field
• Strong work ethic and ability to use creativity when solving problems
• Ability to encourage collaboration, flexibility, equity and inclusion that enables team members to contribute to their full potential, feel valued, and supported
• An established, aggressive, and successful salesperson with proven self-motivational skills
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Experience with Paciolan and Salesforce ticketing Software or similar product preferred but not required
• Knowledge of laws, practices, and philosophy of charitable giving
• Excellent communication, presentation and listening skills. Communicate equally well with executives, staff and fans at all levels and be comfortable in a very close supervisory and intense training environment
• Ability to work well with others and comfortable taking initiative
TRAVEL, LIFTING, PHYSICAL REQUIREMENTS
• Ability to travel to meet prospective donors
• The work is typically performed in an adequately lighted and climate-controlled office environment
• The work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required
• May require occasional travel
including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
WHAT WE DO
Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com
WHAT WE STAND FOR
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.
EEOC & DIVERSITY STATEMENT
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
ACCOMMODATIONS
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.
We are unable to sponsor or take over sponsorship of an employment visa for this role at this time
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