Ticket Operations Manager Jobs in Tulsa, OK (NOW HIRING)

FAN RELATIONS AND DEVELOPMENT ASSOCIATE (UNIVERSITY OF TULSA)

(Hybrid/Remote)

THE RUNDOWN

Playfly Sports is looking for a Sr. Fan Relations and Development Associate to join our team in Tulsa, OK. The Sr. Fan Relationship and Development Associate will perform outbound sales calls as well as assist in the strategizing of development activities to increase donations to the athletic department. These calls will be supplemented with email marketing, face-to-face presentations and in-arena/stadium tours. Day-to-day leadership and mentoring of this position will be provided by Playfly Aspire Leadership, and Associate will receive the tools, programs, and systems necessary to "BE GREAT." This role plays an important role in all fundraising and donations activities including outreach, phone calls, emails, activities, and special events.

WHAT YOU'LL ACCOMPLISH

Coordinate the acquisition, advancement and retention of athletic club members by working with the marketing team to develop and produce solicitations, renewals, and marketing materials

Create, plan, and manage innovative annual giving initiatives and programs to drive annual giving growth in both members and cash donations

Manage and coordinate the department's premium seating programs.

Premium Seat opportunities with Football Suites/Club seats & Men's Basketball courtside seating.

Advise prospective donors on possible capital gift programs

Build and manage portfolio of advancement prospects

Provide customer service/support and membership assistance to donors over the phone, via email, and at athletic and athletic club events

Make phone calls to donors and prospects to secure donations

Utilize game days to visit and advance donor/prospect support of university athletics

Represent athletic club at on and off campus events to increase donations and members

Work at athletic events representing ticket operations

Perform outbound calls and service inbound calls for the athletics department for all ticketed sports

Act as the principal liaison of Playfly Aspire Group with the athletic department

Assist with hiring team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc

Develop, present and communicate ticket sales strategies, procedures and processes

Create, plan and manage donor and ticket programs throughout the year

Communicate and implement special ticket plans, projects, promotions and programs

Lead Raise Your Game training sessions

Attend athletic meetings to represent the sales team

Other job-related duties as assigned

WHAT YOU'LL BRING

1-2 years sports ticket sales experience

1 year of fundraising experience

Bachelor's degree is preferred but not required

Previous experience in related and progressively more responsible or expansive work experience in athletics and/or professional and higher education fund-raising, or related field

Strong work ethic and ability to use creativity when solving problems

Ability to encourage collaboration, flexibility, equity and inclusion that enables team members to contribute to their full potential, feel valued, and supported

An established, aggressive, and successful salesperson with proven self-motivational skills

Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented

Experience with Paciolan and Salesforce ticketing Software or similar product preferred but not required

Knowledge of laws, practices, and philosophy of charitable giving

Excellent communication, presentation and listening skills. Communicate equally well with executives, staff and fans at all levels and be comfortable in a very close supervisory and intense training environment

Ability to work well with others and comfortable taking initiative

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

Ability to travel to meet prospective donors

The work is typically performed in an adequately lighted and climate-controlled office environment

The work is sedentary in nature

Walking, standing, bending and carrying of light office items is required

May require occasional travel

 including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.