... operational training enhancements. - Coordinate with HR and Finance on performance metrics and ... managing large outbound operations (500+ seats preferred). - Deep technical proficiency with ...
... operational training enhancements. - Coordinate with HR and Finance on performance metrics and ... managing large outbound operations (500+ seats preferred). - Deep technical proficiency with ...
The Performance Improvement Specialist leads the development, alignment, and continuous improvement ... Experience with OEMS, API RP 1171, Conduct of Operations, or similar management systems is strongly ...
The Performance Improvement Specialist leads the development, alignment, and continuous improvement ... Experience with OEMS, API RP 1171, Conduct of Operations, or similar management systems is strongly ...
The Performance Improvement Specialist leads the development, alignment, and continuous improvement ... Experience with OEMS, API RP 1171, Conduct of Operations, or similar management systems is strongly ...
The Performance Improvement Specialist leads the development, alignment, and continuous improvement ... Experience with OEMS, API RP 1171, Conduct of Operations, or similar management systems is strongly ...
The Performance Improvement Specialist leads the development, alignment, and continuous improvement ... Experience with OEMS, API RP 1171, Conduct of Operations, or similar management systems is strongly ...
The Performance Improvement Specialist leads the development, alignment, and continuous improvement ... Experience with OEMS, API RP 1171, Conduct of Operations, or similar management systems is strongly ...
The Performance Improvement Specialist leads the development, alignment, and continuous improvement ... Experience with OEMS, API RP 1171, Conduct of Operations, or similar management systems is strongly ...
The Performance Improvement Specialist leads the development, alignment, and continuous improvement ... Experience with OEMS, API RP 1171, Conduct of Operations, or similar management systems is strongly ...
Security Operations Manager
Tulsa, OK · On-site
$65K/yr
Review district performance metrics and identify opportunities for improvement * Analyze ... Experience managing multi-site operations or contract-based services preferred * Prior ...
Security Operations Manager
Tulsa, OK · On-site
$65K/yr
Review district performance metrics and identify opportunities for improvement * Analyze ... Experience managing multi-site operations or contract-based services preferred * Prior ...
Position Summary As a Store Manager , youare responsible forleading all aspects of store ... Summary of Key Responsibilities Store Operations & Performance * Lead daily store operations to ...
Position Summary As a Store Manager , youare responsible forleading all aspects of store ... Summary of Key Responsibilities Store Operations & Performance * Lead daily store operations to ...
Store Manager
Tulsa, OK · On-site
Position Summary As a Store Manager , you are responsible for leading all aspects of store ... Summary of Key Responsibilities Store Operations & Performance * Lead daily store operations to ...
Store Manager
Tulsa, OK · On-site
Position Summary As a Store Manager , you are responsible for leading all aspects of store ... Summary of Key Responsibilities Store Operations & Performance * Lead daily store operations to ...
MGR OPERATIONS
Tulsa, OK · On-site
Ensures the plans and performance of the organization are in consonance with the division and the ... Manages a multi-disciplined team for assigned product lines and is responsible for the complete ...
MGR OPERATIONS
Tulsa, OK · On-site
Ensures the plans and performance of the organization are in consonance with the division and the ... Manages a multi-disciplined team for assigned product lines and is responsible for the complete ...
Ensures the plans and performance of the organization are in consonance with the division and the ... Manages a multi-disciplined team for assigned product lines and is responsible for the complete ...
Ensures the plans and performance of the organization are in consonance with the division and the ... Manages a multi-disciplined team for assigned product lines and is responsible for the complete ...
Pharmacy Operations Manager
Tulsa, OK · On-site
... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...
Pharmacy Operations Manager
Tulsa, OK · On-site
... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...
Pharmacy Operations Manager
Claremore, OK · On-site
... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...
Pharmacy Operations Manager
Claremore, OK · On-site
... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...
Pharmacy Operations Manager
Claremore, OK · On-site
... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...
Pharmacy Operations Manager
Claremore, OK · On-site
... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...
Mortgage Department Manager
Tulsa, OK · On-site
$70K - $80K/yr
This position is responsible for overseeing the daily operations, performance, and growth of the branch while delivering exceptional member service. This leadership role manages branch staff, ensures ...
Mortgage Department Manager
Tulsa, OK · On-site
$70K - $80K/yr
This position is responsible for overseeing the daily operations, performance, and growth of the branch while delivering exceptional member service. This leadership role manages branch staff, ensures ...
Mortgage Department Manager
Tulsa, OK · On-site
$70K - $80K/yr
This position is responsible for overseeing the daily operations, performance, and growth of the branch while delivering exceptional member service. This leadership role manages branch staff, ensures ...
Quick apply
Mortgage Department Manager
Tulsa, OK · On-site
$70K - $80K/yr
This position is responsible for overseeing the daily operations, performance, and growth of the branch while delivering exceptional member service. This leadership role manages branch staff, ensures ...
Supervisor, Production
Pryor, OK · On-site
... operations success. This role will lead the press department operators in our efforts to make ... Managing all aspects of their team including payroll approval, vacation approval, performance ...
Supervisor, Production
Pryor, OK · On-site
... operations success. This role will lead the press department operators in our efforts to make ... Managing all aspects of their team including payroll approval, vacation approval, performance ...
Operational benefits * Analyze whether investments and initiatives achieved expected value * Prepare value realization summaries for leadership review * Provide objective findings to support ...
Operational benefits * Analyze whether investments and initiatives achieved expected value * Prepare value realization summaries for leadership review * Provide objective findings to support ...
Operational benefits * Analyze whether investments and initiatives achieved expected value * Prepare value realization summaries for leadership review * Provide objective findings to support ...
Operational benefits * Analyze whether investments and initiatives achieved expected value * Prepare value realization summaries for leadership review * Provide objective findings to support ...
Crisis Operations Manager
Pryor, OK · On-site
$60K - $70K/yr
Crisis Operations Manager serves as the shift-level operational supervisor for the Urgent Recovery ... performance. This role ensures real-time oversight of operations, staff support, client flow ...
Crisis Operations Manager
Pryor, OK · On-site
$60K - $70K/yr
Crisis Operations Manager serves as the shift-level operational supervisor for the Urgent Recovery ... performance. This role ensures real-time oversight of operations, staff support, client flow ...
Position Summary The Final Operations Manager is responsible for the leadership, execution, and performance of all Final Operations functions, including Processing, Paint, Assembly, and Shipping.
Position Summary The Final Operations Manager is responsible for the leadership, execution, and performance of all Final Operations functions, including Processing, Paint, Assembly, and Shipping.
Operations Performance Manager information
See Tulsa, OK salary details
$28.3K - $35.6K
20% of jobs
$37.4K is the 25th percentile. Wages below this are outliers.
$35.6K - $42.8K
20% of jobs
The median wage is $48.2K / yr.
$42.8K - $50.1K
14% of jobs
$50.1K - $57.4K
9% of jobs
$57.4K - $64.6K
11% of jobs
$66.2K is the 75th percentile. Wages above this are outliers.
$64.6K - $71.9K
6% of jobs
$71.9K - $79.2K
6% of jobs
$79.2K - $86.4K
4% of jobs
$86.4K - $93.7K
3% of jobs
$93.7K - $101K
2% of jobs
$101K - $108.2K
4% of jobs
$28.3K
$58K
$108.2K
How much do operations performance manager jobs pay per year?
What is the difference between Operations Performance Manager vs Operations Analyst?
| Aspect | Operations Performance Manager | Operations Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma) | Bachelor's degree in Business, Economics, or related field; analytical skills emphasized |
| Work Environment | Oversees teams, manages performance metrics, and implements process improvements | Analyzes data, prepares reports, and supports operational decision-making |
| Employer & Industry Usage | Common in manufacturing, logistics, and large service organizations | Widely used across various industries for data analysis and reporting |
The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.
What does an operations performance manager do?
How does an Operations Performance Manager typically collaborate with cross-functional teams to drive process improvements?
Is ops manager higher than GM?
What jobs in the US pay 300,000 a year?
What are the key skills and qualifications needed to thrive as an Operations Performance Manager, and why are they important?
What is the highest salary for an operations manager?
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 28 days ago
Job description
- Own daily operational health, dialing pacing, and platform efficiency across RingCentral, SingleComm, and related dialer infrastructure.
- Execute list manipulation and overlay strategies to optimize lead penetration and contact rates.
- Manage staffing models, headcount allocation, and real-time capacity/utilization for routing segments.
- Act as first responder for technical platform outages; drive vendor/IT resolution and execute a 15-minute escalation bridge to the COO.
- Oversee core training deployment, including field implementation of AI roleplay simulators and operational training enhancements.
- Coordinate with HR and Finance on performance metrics and variable compensation reporting.
- Direct QA processes and partner with our Noida, India office to address Agents of Concern (AOC) quickly and systematically.
- Lead performance gamification strategies via Snowfly to improve supervisor capabilities, floor culture, retention, and revenue pacing.
- Translate Client Services account requirements into concrete dialing strategies, list segmentation, and agent alignments while protecting production stability.
- Continuously evaluate and implement QA and operational improvement opportunities.
Key Performance Indicators (KPIs)
- Revenue pacing vs. daily/weekly/monthly corporate targets.
- Seat utilization and minimizing dead time across a large-capacity model.
- Hiring classes meeting WFM forecasts and reductions in 30/60/90-day attrition.
- Dialer efficiency: list-burn optimization, dropped-call reduction, and compliance metrics.
- Achievement and maintenance of quality and compliance standards.
Qualifications
- 5+ years progressive leadership in high-volume, fast-paced call centers; proven experience managing large outbound operations (500+ seats preferred).
- Deep technical proficiency with enterprise dialers (RingCentral, SingleComm, or equivalent), WFM systems, automated list-management tools, and gamification platforms (e.g., Snowfly).
- Strong data-driven, strategic orientation-ability to translate P&L goals into tactical floor scripts and dialer profiles.
- High-accountability leadership style: experienced floor commander who can mentor site managers and collaborate with QA, HR, Finance, and Client Services.
What We Offer
- A leadership role with broad operational authority and direct impact on revenue and agent experience.
- Opportunity to implement AI-enabled training and modern performance gamification.
- Cross-functional partnership with domestic and offshore teams.
- Medical, Dental, Vision, 401k with match, PTO and more!
Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Avantive Solutions
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
1,001 - 5,000 Employees
Headquarters location
Tulsa, OK, US
Year founded
1988