Operations Performance Manager Jobs in Tulsa, OK

job summary:

The Manager, Outcomes & Performance Analytics supports the organization’s ability to understand whether strategic initiatives, operational improvements, and analytics are achieving measurable results.

This role evaluates initiative performance by analyzing outcomes against established goals, success criteria, baseline measures, and expected value. The Manager identifies what outcomes were achieved, what outcomes were not achieved, and the factors influencing results.

The Manager translates analytical findings into actionable insights and presents evaluation results, performance trends, and recommendations to leadership teams and executive stakeholders to support informed decision-making.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:    

Outcomes & Performance Measurement

• Analyze organizational initiatives, programs, and operational improvements to determine effectiveness and impact
• Measure changes in quality, efficiency, productivity, utilization, cost, and performance
• Compare expected outcomes against actual results
• Identify trends, gaps, and factors influencing performance
• Develop recurring outcome summaries, performance reports, and impact assessments

 Initiative Evaluation & Impact Analysis

• Evaluate analytics, AI, technology, process improvement, and operational initiatives using established evaluation methods
• Assess whether initiatives achieved intended outcomes and measurable benefits
• Analyze sustainability of improvements over time
• Identify opportunities to improve effectiveness, adoption, and value realization
• Document evaluation findings, lessons learned, and improvement opportunities

Value Realization & ROI Analysis

• Support measurement of business value, including:

• Efficiency improvements
• Productivity gains
• Cost savings
• Quality improvements
• Operational benefits

• Analyze whether investments and initiatives achieved expected value
• Prepare value realization summaries for leadership review
• Provide objective findings to support discussions regarding continuation, modification, or scaling of initiatives

 Adoption & Utilization Analysis

• Monitor adoption and utilization of dashboards, reports, self-service analytics, and AI-enabled solutions
• Analyze usage patterns and identify barriers impacting successful adoption
• Evaluate the relationship between adoption and realized outcomes
• Provide recommendations to improve utilization and organizational impact

  Executive Reporting & Data Storytelling

• Develop executive ready reports, presentations, scorecards, and briefing materials
• Present outcome analyses and evaluation findings to leadership teams and executive stakeholders
• Communicate complex analytical findings in a clear, concise, and meaningful manner
• Provide objective insights focused on:

• What worked
• What did not work
• What value was created
• What factors influenced outcomes
• What opportunities exist for improvement

• Respond to leadership questions regarding analysis, evaluation methods, and findings

 CQI & Continuous Improvement Collaboration

• Partner with CQI and operational teams to evaluate improvement initiatives
• Support pilots, phased implementations, and post-implementation reviews
• Analyze effectiveness, sustainability, and measurable impact of improvement efforts
• Identify interventions and practices associated with improved outcomes
• Support organizational learning through evidence-based evaluation

Cross-Functional Analytics Partnership

• Collaborate with BI, Machine Learning, Data Engineering, Finance, PMO, CQI, and operational teams
• Leverage available data assets to conduct meaningful evaluations
• Provide outcomes and performance perspectives during initiative reviews
• Support consistent approaches for measuring impact across the organization

Leadership Responsibilities

• Manage assigned outcomes evaluation and performance analytics activities
• Serve as a subject matter resource for outcomes measurement and performance evaluation
• Present findings and insights to leadership and executive stakeholders
• Influence cross-functional partners through objective analysis and evidence-based insights
• Promote accountability for measurable outcomes and value realization
• Support consistent evaluation practices across departments

Key Deliverables

• Outcome Performance Reports
• Initiative Evaluation Summaries
• ROI and Value Realization Assessments
• Adoption and Utilization Analysis Reports
• Executive Outcome Presentations
• Performance Scorecards
• Post-Implementation Review Summaries
• Leadership Briefing Materials
• Evidence-Based Recommendations

QUALIFICATIONS

education:

• Bachelor's Degree in related field is required
• Master's degree preferred

EXPERIENCE:

• 5+ years of experience in analytics, evaluation, business intelligence, performance improvement, research, strategy, or related fields
• Experience analyzing organizational outcomes, program effectiveness, or operational performance
• Experience developing reports and presentations for leadership audiences
• Experience translating data into actionable insights and recommendations
• Healthcare, behavioral health, nonprofit, or human services experience preferred

PERFORMANCE COMPETENCIES: 

• Communication
• Decision Making
• Engagement
• Initiative and Accountability
• Interpersonal
• Learning
• Organizational Alignment
• Quality of Work

KNOWLEDGE/SKILLS/ABILITIES:

• Strong analytical and critical-thinking skills
• Experience with business intelligence and reporting tools
• Knowledge of evaluation methodologies, performance measurement, or CQI practices
• Strong data storytelling and presentation skills
• Ability to communicate complex findings to technical and non-technical audiences
• Ability to collaborate effectively across departments and organizational levels
• Ability to influence stakeholders through evidence and analysis

CERTIFICATIONS/LICENSES:

• Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office.

OTHER INFORMATION

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act.  Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing.  Marijuana is one of the substances included in the drug panel screening.  Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.