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Ticket Operations Coordinator Jobs in Springfield, MA

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Ticket Operations Coordinator information

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$13

$24

$37

How much do ticket operations coordinator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ticket operations coordinator in Springfield, MA is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $27.79 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a ticket operations coordinator?

To thrive as a Ticket Operations Coordinator, you need strong organizational skills, attention to detail, and experience with ticketing processes, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing software platforms such as Ticketmaster, Paciolan, or AudienceView, as well as familiarity with CRM systems, is typically required. Exceptional customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These abilities ensure efficient ticket distribution, positive patron experiences, and the smooth execution of events.

What does a ticket operations coordinator do?

A Ticket Operations Coordinator manages the ticketing processes for events, such as concerts, sports games, or theater productions. Their responsibilities include overseeing ticket sales, coordinating with vendors, managing seating assignments, troubleshooting ticketing issues, and ensuring a smooth customer experience. They also work closely with event organizers and box office staff to ensure all ticketing logistics are handled efficiently and accurately. Attention to detail and strong organizational skills are important in this role.

How does a ticket operations coordinator typically collaborate with other departments during major events?

A Ticket Operations Coordinator works closely with departments such as sales, marketing, event management, and customer service to ensure a seamless ticketing experience during major events. They coordinate ticket allocations, manage access controls, and communicate ticketing updates or issues to relevant teams. Effective collaboration is essential, especially when troubleshooting ticketing problems or accommodating last-minute changes, ensuring both staff and attendees have a smooth experience.

What is the difference between Ticket Operations Coordinator vs Ticketing Specialist?

AspectTicket Operations CoordinatorTicketing Specialist
ResponsibilitiesOversees ticketing processes, manages ticket inventory, ensures smooth operationsHandles ticket sales, customer inquiries, and ticket distribution
Required SkillsOrganizational skills, knowledge of ticketing systems, communication skillsCustomer service, sales skills, familiarity with ticketing platforms
Work EnvironmentEvent venues, ticketing offices, or online platformsBox offices, customer service centers, online sales channels
Common UsageUsed by organizations managing large-scale events or venuesUsed by ticketing agencies, box offices, and event organizers

The main difference is that Ticket Operations Coordinators focus on managing the overall ticketing process and operations, ensuring efficiency and accuracy, while Ticketing Specialists primarily handle sales and customer interactions. Both roles require knowledge of ticketing systems and excellent communication skills, but their focus areas differ within the ticketing workflow.

What are popular job titles related to Ticket Operations Coordinator jobs in Springfield, MA? For Ticket Operations Coordinator jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Coordinator jobs in Springfield, MA look for? The top searched job categories for Ticket Operations Coordinator jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Ticket Operations Coordinator jobs? Cities near Springfield, MA with the most Ticket Operations Coordinator job openings:
Ticket Operations Coordinator jobs near you
Infographic showing various Ticket Operations Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,331 per year, or $24.7 per hour.

Facilities Specialist

NEFCO Construction Supply LLC

East Hartford, CT • On-site

Full-time

Posted 7 days ago

Job description

Description

The Facilities Specialist is responsible for the upkeep, maintenance, and efficient operations of buildings, equipment, and grounds within their assigned NEFCO region. The Facilities Specialist will work to ensure the availability and reliability of all NEFCO operational equipment and will facilitate the maintenance, cleanliness, safety, and security of NEFCO locations. This position requires periodic travel to NEFCO locations and reports to the Senior Director of Corporate Assets.


The Facilities Specialist will handle everything from routine maintenance and repairs to coordinating with contractors and managing emergency situations, often acting as the primary point of contact for facilities-related issues. Their duties can include preventative maintenance, responding to service requests, and ensuring compliance with safety regulations.


Responsibilities:

  • Performing preventative maintenance on building systems (electrical, plumbing, HVAC, etc.), making repairs to building components and structures, and coordinating specialized trades for more complex issues.
  • Overseeing the general upkeep of facilities, including grounds, security systems, utilities, and other structures.
  • Receiving and prioritizing maintenance requests, assigning work orders, and tracking their completion.
  • Responding to emergencies related to fire, security, or other building issues, and ensuring proper procedures are followed.
  • Coordinating with external contractors for specialized services, obtaining bids, and overseeing project completion.
  • Ensuring facilities adhere to building codes, safety regulations, and other relevant standards.
  • Maintaining records of maintenance activities, service requests, and other relevant data.
  • May be involved in managing budgets for facility maintenance and repair projects.
  • Active collaboration with NEFCO Safety Manager to ensure facilities have deployed all required safety equipment.
  • Ensure compliance with all facility operating leases
  • Ensure all NEFCO locations are documented (Playbooks)
  • Continually cultivate vendors to support NEFCO's expanding footprint
  • Provide contract management, administration, and negotiations as required
  • Monitor the Facilities ticket portal to ensure prompt resolution of issues.
  • Ensure detailed and accurate files of all equipment used throughout the company.
  • Assist logistics managers and staff throughout the company to address repair and maintenance issues in a timely manner.
  • Function as a company liaison to receive and respond to service issues pertaining to all NEFCO locations with respect to lawncare, snow, ice, waste management, plumbing, electrical, HVAC, access control, and janitorial concerns.
  • Manage access control to facilities, including key issuance and alarm codes
  • Participate as a member of the NEFCO Safety Committee; ensure corrective action
  • Additional duties and/or special projects, as assigned

Requirements

Qualifications and Experience:

  • Previous experience with Facilities Management across multiple locations is required
  • Knowledge of building systems (HVAC, electrical, plumbing, etc.), maintenance procedures, and safety protocols
  • Ability to diagnose issues, identify solutions, and implement them effectively
  • Understanding of relevant building codes, safety regulations, and other compliance requirements
  • Proficiency with Microsoft Office Suite - we heavily rely on Excel, Outlook, Teams, and PowerPoint to communicate internally
  • Excellent interpersonal, organizational, and communication skills
  • Action oriented with the ability to (re)prioritize and multitask effectively, picking up where you left off without missing a beat
  • Ability to learn and retain information quickly, and understand general upstream/downstream implications
  • Strong sense of urgency and bias for action

Apply