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Ticket Operations Coordinator Jobs in Springfield, MA

Baystate Health

Operations Associate

Springfield, MA

Coordinates unit/department ADTs. Checks BMD enters new data, and advises Charge Nurse of changes ... Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate ...

Baystate Health

Operations Associate

Springfield, MA · On-site

Coordinates unit/department ADTs. Checks BMD enters new data, and advises Charge Nurse of changes ... Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate ...

Baystate Health

Operations Associate

Springfield, MA · On-site

Coordinates unit/department ADTs. Checks BMD enters new data, and advises Charge Nurse of changes ... Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate ...

Baystate Health

Operations Associate

Springfield, MA · On-site

Coordinates unit/department ADTs. Checks BMD enters new data, and advises Charge Nurse of changes ... Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate ...

Baystate Health

Operations Associate

Springfield, MA · On-site

Coordinates unit/department ADTs. Checks BMD enters new data, and advises Charge Nurse of changes ... Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate ...

Baystate Health

Operations Associate

Springfield, MA · On-site

Coordinates unit/department ADTs. Checks BMD enters new data, and advises Charge Nurse of changes ... Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate ...

Farm Credit East

IT Operations Manager

Enfield, CT · On-site

Reduce ticket volume through automation, knowledge management, and root cause elimination IT Servic ... Drive cross team coordination to resolve systemic issues and improve service quality Security ...

Farm Credit East

IT Operations Manager

Enfield, CT

Reduce ticket volume through automation, knowledge management, and root cause elimination IT Servic ... Drive cross team coordination to resolve systemic issues and improve service quality Security ...

Farm Credit East

IT Operations Manager

Enfield, CT · On-site

Reduce ticket volume through automation, knowledge management, and root cause elimination IT Servic ... Drive cross team coordination to resolve systemic issues and improve service quality Security ...

NEFCO

Facilities Specialist

East Hartford, CT · On-site

The Facilities Specialist is responsible for the upkeep, maintenance, and efficient operations of ... Coordinating with external contractors for specialized services, obtaining bids, and overseeing ...

NEFCO

Facilities Specialist

East Hartford, CT · On-site

The Facilities Specialist is responsible for the upkeep, maintenance, and efficient operations of ... Coordinating with external contractors for specialized services, obtaining bids, and overseeing ...

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Ticket Operations Coordinator information

See Springfield, MA salary details

$13

$24

$37

How much do ticket operations coordinator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ticket operations coordinator in Springfield, MA is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $27.79 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a ticket operations coordinator?

To thrive as a Ticket Operations Coordinator, you need strong organizational skills, attention to detail, and experience with ticketing processes, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing software platforms such as Ticketmaster, Paciolan, or AudienceView, as well as familiarity with CRM systems, is typically required. Exceptional customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These abilities ensure efficient ticket distribution, positive patron experiences, and the smooth execution of events.

What does a ticket operations coordinator do?

A Ticket Operations Coordinator manages the ticketing processes for events, such as concerts, sports games, or theater productions. Their responsibilities include overseeing ticket sales, coordinating with vendors, managing seating assignments, troubleshooting ticketing issues, and ensuring a smooth customer experience. They also work closely with event organizers and box office staff to ensure all ticketing logistics are handled efficiently and accurately. Attention to detail and strong organizational skills are important in this role.

How does a ticket operations coordinator typically collaborate with other departments during major events?

A Ticket Operations Coordinator works closely with departments such as sales, marketing, event management, and customer service to ensure a seamless ticketing experience during major events. They coordinate ticket allocations, manage access controls, and communicate ticketing updates or issues to relevant teams. Effective collaboration is essential, especially when troubleshooting ticketing problems or accommodating last-minute changes, ensuring both staff and attendees have a smooth experience.

What is the difference between Ticket Operations Coordinator vs Ticketing Specialist?

AspectTicket Operations CoordinatorTicketing Specialist
ResponsibilitiesOversees ticketing processes, manages ticket inventory, ensures smooth operationsHandles ticket sales, customer inquiries, and ticket distribution
Required SkillsOrganizational skills, knowledge of ticketing systems, communication skillsCustomer service, sales skills, familiarity with ticketing platforms
Work EnvironmentEvent venues, ticketing offices, or online platformsBox offices, customer service centers, online sales channels
Common UsageUsed by organizations managing large-scale events or venuesUsed by ticketing agencies, box offices, and event organizers

The main difference is that Ticket Operations Coordinators focus on managing the overall ticketing process and operations, ensuring efficiency and accuracy, while Ticketing Specialists primarily handle sales and customer interactions. Both roles require knowledge of ticketing systems and excellent communication skills, but their focus areas differ within the ticketing workflow.

What are popular job titles related to Ticket Operations Coordinator jobs in Springfield, MA? For Ticket Operations Coordinator jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Coordinator jobs in Springfield, MA look for? The top searched job categories for Ticket Operations Coordinator jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Ticket Operations Coordinator jobs? Cities near Springfield, MA with the most Ticket Operations Coordinator job openings:
Ticket Operations Coordinator jobs near you
Infographic showing various Ticket Operations Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,331 per year, or $24.7 per hour.

Ticket Office Manager - MGM Springfield

MGM Resorts International

Springfield, MA • On-site

$57K - $77K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

MGM Resorts rating

7.2

Company rating: 7.2 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

11th of 51 rated entertainment

Job description

Springfield, Massachusetts
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The primary responsibility of the Ticketing Manager is to oversee the daily operations of the Ticket Office and the supervision of the staff. The Manager is responsible for providing all necessary tools, equipment and support to the Supervisors and Specialists to effectively perform their jobs to comply with the high service standards of the MGM.
THE DAY-TO-DAY:
  • Manages and leads ticketing staff and supervisors and resolves employee relations issues.
  • Oversees employee scheduling to ensure sufficient coverage aligned with projected volume demands, maximizing proficiency and minimizing payroll expenses.
  • Controls labor costs through forecasting of ticketing volume, on sale dates and event dates.
  • Maintains a high level of communication with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of department equipment. Liaison between MGM and Ticketmaster, Sister Properties, Promoters, Executives, etc.
  • Monitors existing standard operating procedures and develops new innovative strategies to ensure maximum efficiency.
  • Oversees ticketing accounting and cash handling procedures. Coordinates event creation, inventory, and ticket allotments to outside companies, Casino Marketing, Executives and Promoters for all MGM Grand Venues. Manages and maximizes ticket inventory for all property/venue shows/events.
  • Supervises venue reconciliation and prepares daily reports for Promoters and Management.
  • Perform other job related duties as requested

THE IDEAL CANDIDATE:
  • Management experience in ticketing operations
  • Minimum 6 years experience in a ticketing or box office role
  • Bachelor's degree or equivalent education and experience
  • Ability to work varied shifts, including weekends and holidays

PREFERRED:
  • Experience with budgeting, profit and loss statements
  • Previous experience working in a similar resort setting.
  • Previous experience managing multiple employees in a fast paced environment
  • 5 years of management experience in ticketing operations

THE PERKS & BENEFITS:
  • Healthcare, financial and time off benefits
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19247
Pay Range:
The pay range for this role is:
$57,900.00 - $77,300.00
This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.
This position is eligible to participate in the Company's incentive plan.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!

What MGM Resorts employees say

Pay

Benefits

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Workplace

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MGM Resorts logo

About MGM Resorts

Sourced by ZipRecruiter

MGM Resorts International (NYSE: MGM) is an S&P 500® global gaming and entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife and retail offerings. MGM Resorts creates immersive, iconic experiences through its suite of Las Vegas-inspired brands. The MGM Resorts portfolio encompasses 31 unique hotel and gaming destinations globally, including some of the most recognizable resort brands in the industry. The Company's 50/50 venture, BetMGM, LLC, offers U.S. sports betting and online gaming through market-leading brands, including BetMGM and partypoker, and the Company's subsidiary, LeoVegas AB, offers sports betting and online gaming through market-leading brands in several jurisdictions throughout Europe. The Company is currently pursuing targeted expansion in Asia through the integrated resort opportunity in Japan. Through its “Focused on What Matters: Embracing Humanity and Protecting the Planet” philosophy, MGM Resorts commits to creating a more sustainable future, while striving to make a bigger difference in the lives of its employees, guests, and in the communities where it operates. The global employees of MGM Resorts are proud of their company for being recognized as one of FORTUNE® Magazine's World's Most Admired Companies®

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Paradise, NV, US

Year founded

1962

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