Help Desk Lead
Doral, FL · On-site
The contractor shall manage global authentication support operations, ensuring efficient ... The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket ...
Help Desk Lead
Doral, FL · On-site
The contractor shall manage global authentication support operations, ensuring efficient ... The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket ...
... ticket, stock, and replenish merchandise throughout the store. • Maintain organized stockrooms ... operational procedures. We're Looking For Someone Who • Enjoys helping customers and creating ...
... ticket, stock, and replenish merchandise throughout the store. • Maintain organized stockrooms ... operational procedures. We're Looking For Someone Who • Enjoys helping customers and creating ...
Holiday Seasonal Associate, Miami Beach- Williams Sonoma
Miami Beach, FL · On-site
$17.50/hr
Receive, process, ticket, stock, and replenish merchandise throughout the store. Maintain organized ... Follow all company policies, safety standards, and operational procedures. We're Looking For ...
Holiday Seasonal Associate, Miami Beach- Williams Sonoma
Miami Beach, FL · On-site
$17.50/hr
Receive, process, ticket, stock, and replenish merchandise throughout the store. Maintain organized ... Follow all company policies, safety standards, and operational procedures. We're Looking For ...
Holiday Seasonal Associate, Merrick Park- Williams Sonoma
Coral Gables, FL · On-site
$17.50/hr
Receive, process, ticket, stock, and replenish merchandise throughout the store. Maintain organized ... Follow all company policies, safety standards, and operational procedures. We're Looking For ...
Holiday Seasonal Associate, Merrick Park- Williams Sonoma
Coral Gables, FL · On-site
$17.50/hr
Receive, process, ticket, stock, and replenish merchandise throughout the store. Maintain organized ... Follow all company policies, safety standards, and operational procedures. We're Looking For ...
Receive, process, ticket, stock, and replenish merchandise throughout the store. Maintain organized ... Follow all company policies, safety standards, and operational procedures. We're Looking For ...
Receive, process, ticket, stock, and replenish merchandise throughout the store. Maintain organized ... Follow all company policies, safety standards, and operational procedures. We're Looking For ...
Holiday Seasonal Associate, Miami Beach- Williams Sonoma
Miami Beach, FL · On-site
$17.50/hr
... ticket, stock, and replenish merchandise throughout the store. • Maintain organized stockrooms ... operational procedures. We're Looking For Someone Who • Enjoys helping customers and creating ...
Holiday Seasonal Associate, Miami Beach- Williams Sonoma
Miami Beach, FL · On-site
$17.50/hr
... ticket, stock, and replenish merchandise throughout the store. • Maintain organized stockrooms ... operational procedures. We're Looking For Someone Who • Enjoys helping customers and creating ...
Holiday Seasonal Associate, Merrick Park- Williams Sonoma
Coral Gables, FL · On-site
$17.50/hr
... ticket, stock, and replenish merchandise throughout the store. • Maintain organized stockrooms ... operational procedures. We're Looking For Someone Who • Enjoys helping customers and creating ...
Holiday Seasonal Associate, Merrick Park- Williams Sonoma
Coral Gables, FL · On-site
$17.50/hr
... ticket, stock, and replenish merchandise throughout the store. • Maintain organized stockrooms ... operational procedures. We're Looking For Someone Who • Enjoys helping customers and creating ...
Holiday Seasonal Associate, Miami Beach- Williams Sonoma
Miami Beach, FL · On-site
$17.50/hr
Receive, process, ticket, stock, and replenish merchandise throughout the store. Maintain organized ... Follow all company policies, safety standards, and operational procedures. We're Looking For ...
Holiday Seasonal Associate, Miami Beach- Williams Sonoma
Miami Beach, FL · On-site
$17.50/hr
Receive, process, ticket, stock, and replenish merchandise throughout the store. Maintain organized ... Follow all company policies, safety standards, and operational procedures. We're Looking For ...
Receive, process, ticket, stock, and replenish merchandise throughout the store. Maintain organized ... Follow all company policies, safety standards, and operational procedures. We're Looking For ...
Receive, process, ticket, stock, and replenish merchandise throughout the store. Maintain organized ... Follow all company policies, safety standards, and operational procedures. We're Looking For ...
Holiday Seasonal Associate, Merrick Park- Williams Sonoma
Coral Gables, FL · On-site
$17.50/hr
Receive, process, ticket, stock, and replenish merchandise throughout the store. Maintain organized ... Follow all company policies, safety standards, and operational procedures. We're Looking For ...
Holiday Seasonal Associate, Merrick Park- Williams Sonoma
Coral Gables, FL · On-site
$17.50/hr
Receive, process, ticket, stock, and replenish merchandise throughout the store. Maintain organized ... Follow all company policies, safety standards, and operational procedures. We're Looking For ...
Docusign Administrator II
Miami, FL · On-site
$65 - $90/hr
This is a high-volume, ticket-based role requiring strong attention to detail and consistent ... Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision ...
Docusign Administrator II
Miami, FL · On-site
$65 - $90/hr
This is a high-volume, ticket-based role requiring strong attention to detail and consistent ... Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision ...
This is a high-volume, ticket-based role requiring strong attention to detail and consistent ... Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision ...
This is a high-volume, ticket-based role requiring strong attention to detail and consistent ... Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision ...
Docusign Administrator II
Miami, FL · On-site +1
This is a high-volume, ticket-based role requiring strong attention to detail and consistent ... Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision ...
Docusign Administrator II
Miami, FL · On-site +1
This is a high-volume, ticket-based role requiring strong attention to detail and consistent ... Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision ...
It's an operations role that happens at the front of the building: checking people in, resolving ... You write clearly and communicate warmly, and you carry the same tone in a Zendesk ticket as in a ...
Quick apply
It's an operations role that happens at the front of the building: checking people in, resolving ... You write clearly and communicate warmly, and you carry the same tone in a Zendesk ticket as in a ...
It's an operations role that happens at the front of the building: checking people in, resolving ... You write clearly and communicate warmly, and you carry the same tone in a Zendesk ticket as in a ...
It's an operations role that happens at the front of the building: checking people in, resolving ... You write clearly and communicate warmly, and you carry the same tone in a Zendesk ticket as in a ...
It's an operations role that happens at the front of the building: checking people in, resolving ... You write clearly and communicate warmly, and you carry the same tone in a Zendesk ticket as in a ...
It's an operations role that happens at the front of the building: checking people in, resolving ... You write clearly and communicate warmly, and you carry the same tone in a Zendesk ticket as in a ...
It's an operations role that happens at the front of the building: checking people in, resolving ... You write clearly and communicate warmly, and you carry the same tone in a Zendesk ticket as in a ...
It's an operations role that happens at the front of the building: checking people in, resolving ... You write clearly and communicate warmly, and you carry the same tone in a Zendesk ticket as in a ...
Associate Analyst, Pricing
Miami, FL · On-site
$65 - $90/hr
... ticket revenue for every train along the Miami to Orlando corridor. As an Associate Analyst ... or Operations Research, or equivalent work experience. * On-site four days a week in Miami, FL ...
Associate Analyst, Pricing
Miami, FL · On-site
$65 - $90/hr
... ticket revenue for every train along the Miami to Orlando corridor. As an Associate Analyst ... or Operations Research, or equivalent work experience. * On-site four days a week in Miami, FL ...
Be Seen First
Warehouse Associate / Forklift Operator
Miami, FL · On-site
$15.84 - $21.73/hr
... pick ticket or digital systems. · Shipping and receiving tasks, including verifying incoming ... Able to switch between forklift operation and general warehouse tasks as needed. · Teamwork:
Quick apply
Be Seen First
Warehouse Associate / Forklift Operator
Miami, FL · On-site
$15.84 - $21.73/hr
... pick ticket or digital systems. · Shipping and receiving tasks, including verifying incoming ... Able to switch between forklift operation and general warehouse tasks as needed. · Teamwork:
Wide Format Operator
Hialeah, FL · On-site
$15.50 - $18.50/hr
Able to perform job tasks to the required job ticket specifications * Good verbal and written ... We value associates that embrace new learnings and are adaptable to an ever-changing work ...
Wide Format Operator
Hialeah, FL · On-site
$15.50 - $18.50/hr
Able to perform job tasks to the required job ticket specifications * Good verbal and written ... We value associates that embrace new learnings and are adaptable to an ever-changing work ...
Ticket Operations Associate information
See Miami, FL salary details
$10.81 - $14.46
9% of jobs
$16.85 is the 25th percentile. Wages below this are outliers.
$14.46 - $18.12
24% of jobs
The median wage is $20.91 / hr.
$18.12 - $21.78
22% of jobs
$21.78 - $25.44
16% of jobs
$27.06 is the 75th percentile. Wages above this are outliers.
$25.44 - $29.09
9% of jobs
$29.09 - $32.75
7% of jobs
$32.75 - $36.41
4% of jobs
$36.41 - $40.07
4% of jobs
$40.07 - $43.73
3% of jobs
$43.73 - $47.38
1% of jobs
$47.38 - $51.04
0% of jobs
$10
$25
$51
How much do ticket operations associate jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for ticket operations associate in Miami, FL is $25.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.99 per hour, depending on experience, location, and employer.
What is a ticket operations associate?
Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.
What are the key skills and qualifications needed to thrive as a ticket operations associate?
To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.
What are some common challenges faced by ticket operations associates during peak event seasons?
During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.
What is the difference between Ticket Operations Associate vs Customer Service Representative?
| Aspect | Ticket Operations Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; familiarity with ticketing systems | High school diploma or equivalent; communication skills |
| Work Environment | Event venues, transportation companies, ticketing platforms | Call centers, retail, service centers |
| Industry Usage | Entertainment, sports, transportation | Retail, hospitality, telecom |
| Common Search Intent | Ticketing, event access, transportation booking | Customer support, issue resolution |
The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.
What are the most commonly searched types of Ticket Operations jobs in Miami, FL?
The most popular types of Ticket Operations jobs in Miami, FL are:
What are popular job titles related to Ticket Operations Associate jobs in Miami, FL?
For Ticket Operations Associate jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Miami, FL look for?
The top searched job categories for Ticket Operations Associate jobs in Miami, FL are:
What cities near Miami, FL are hiring for Ticket Operations Associate jobs?
Cities near Miami, FL with the most Ticket Operations Associate job openings:
Full-time
Medical, Dental, Vision, Retirement
Re-posted 10 days ago
Job description
Job Title
Help Desk Lead
Location
Doral, FL 33122 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
Bachelor's Degree
Travel
Security Clearance Required
TS/SCI
Job Description
Prescient Edge is seeking a Help Desk Lead to support a Federal Government client.
Please note that the availability of this position is contingent upon contract award.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
Description:
Job Requirements
Experience:
Education:
Security clearance:
Location:
Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
Help Desk Lead
Location
Doral, FL 33122 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
Bachelor's Degree
Travel
Security Clearance Required
TS/SCI
Job Description
Prescient Edge is seeking a Help Desk Lead to support a Federal Government client.
Please note that the availability of this position is contingent upon contract award.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
- A competitive salary with performance bonus opportunities.
- Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
- A substantial retirement plan with no vesting schedule.
- Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
- A positive work environment where employees are respected, supported, and engaged.
Description:
- The contractor shall manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
- The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
- The contractor shall coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
- The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
- The contractor shall submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence.
Job Requirements
Experience:
- Proposed personnel possess the knowledge and capability to lead and manage a technical help desk team, ensuring high quality IT support services for cloud-based and on premises environments.
- Personnel must be proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
- Strong customer service, team leadership, and incident resolution skills are required.
- Personnel must have demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance. Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
Education:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management.
- Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Security clearance:
- Active TS/SCI clearance.
Location:
- Doral, Florida. (USSOUTHCOM Headquarters)
Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
About Prescient Edge
Sourced by ZipRecruiter
Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.
Industry
Guided missile and space vehicle manufacturing
Company size
51 - 200 Employees
Headquarters location
McLean, VA, US
Year founded
2008