Product Operations Associate Jobs in Miami, FL (NOW HIRING)

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Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone's businesses and new growth initiatives. Serving both internal and external clients, we work to build the next generation of systems that manage risk, create efficiency, and improve transparency within the firm and across our broad community of investors and portfolio companies.
BXTI is entrepreneurial - our open, iterative design processes and rapid pace of engineering mean that everyone on the team can make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone. We are critical to the firm maintaining its competitive edge.
Technology Operations Product Owner - Endpoint Management - Associate
Role Summary
This role is responsible for the end-to-end operational success, service ownership, and product lifecycle management of the enterprise Endpoint Management ecosystem, including Microsoft Intune, Microsoft Configuration Manager (SCCM), Group Policy, Windows Applications, Windows Endpoints, Mobile Device Management (iOS and Android), macOS Device Management, Windows Server Update Services (WSUS), and Endpoint Security Governance.
The individual will serve as the operational authority and product owner for endpoint management services, ensuring platform stability, scalability, governance, compliance, security, user experience, and operational excellence across the enterprise device landscape.
The ideal candidate combines deep endpoint management expertise with operational leadership, product ownership, service management, analytics, vendor management, and workplace technology transformation experience. They must be capable of driving operational excellence, influencing engineering and architecture roadmaps, and partnering with business and technology leadership teams to modernize endpoint services while maintaining highly reliable, secure, and compliant endpoint environments.
Key Responsibilities
Product Ownership & Operational Leadership of Endpoint Management Platforms

• Own the end-to-end strategy, governance, and operational lifecycle of endpoint management platforms including Microsoft Intune, SCCM, Group Policy, Windows applications, mobile devices, macOS management, and WSUS, ensuring scalable, reliable, secure, and supportable service delivery.
• Serve as the accountable product and operational leader for endpoint management services by driving platform health, user experience, compliance, security posture, and business outcomes while aligning engineering, support, security, architecture, and business stakeholders to continuously evolve and improve the endpoint ecosystem.

Service Operations & Incident Management

• Lead major incident and outage management for endpoint management services, coordinating triage, escalation, communications, and cross-functional resolution efforts to minimize business disruption and restore services quickly.
• Leverage monitoring tools, endpoint telemetry, operational analytics, and device health insights to identify root causes, drive sustainable remediation efforts, and continuously improve endpoint reliability and performance.

Problem Management & Root Cause Analysis

• Own and drive problem management across endpoint platforms by analyzing recurring device, application, patching, policy, and compliance issues.
• Lead root cause investigations, maintain operational knowledge repositories and corrective action plans, and partner with engineering teams to implement lasting improvements that enhance endpoint stability, security, and user productivity.

Endpoint Experience Monitoring & Service Health

• Establish and optimize service health frameworks for endpoint management platforms by defining KPIs, SLIs, and SLOs.
• Implement proactive monitoring and observability solutions while leveraging analytics to improve device performance, application reliability, patch compliance, user satisfaction, and overall digital workplace experience.

Capacity Planning & Performance Management

• Drive capacity planning and operational readiness for endpoint management platforms by analyzing device growth, software deployment trends, patching requirements, and operational demand.
• Establish governance and scalability standards while proactively mitigating platform, licensing, infrastructure, and operational risks to support future growth and modernization initiatives.

Product Lifecycle, Change & Release Readiness

• Own change governance and operational readiness for endpoint management platforms by establishing release management standards, deployment validation processes, supportability requirements, and post-release monitoring.
• Ensure successful deployment and adoption of operating system upgrades, application releases, mobile platform updates, policy changes, and endpoint modernization initiatives.

Platform Subject Matter Expertise

• Serve as the principal endpoint management subject matter expert and escalation leader, providing strategic guidance and resolving complex endpoint-related issues.
• Influence product strategy, governance, architecture, and engineering roadmaps through operational insights and industry best practices to enhance endpoint reliability, security, manageability, and end-user productivity.

Software Deployment & Application Management

• Oversee enterprise application packaging, testing, deployment, lifecycle management, and retirement across Windows and macOS platforms.
• Establish governance and operational standards for application delivery while ensuring compatibility, security, user experience, and deployment success.

Device Compliance, Security & Patch Management

• Partner with Security, Infrastructure, and Risk teams to establish and maintain endpoint compliance standards, security baselines, configuration policies, and patch governance.
• Lead operational ownership of operating system updates, third-party patching processes, vulnerability remediation activities, and compliance reporting across Windows, mobile, and macOS environments.

Vendor & Partner Management

• Manage strategic vendor and partner relationships supporting endpoint management services by governing service delivery, SLAs, performance metrics, and accountability frameworks.
• Lead escalations and coordinate with vendors to ensure timely resolution of critical issues and achievement of operational commitments.

Operational Analytics & Executive Reporting

• Define and lead operational analytics and executive reporting for endpoint management services by developing device health scorecards, compliance metrics, patching dashboards, deployment success measurements, and operational performance reports.
• Deliver data-driven insights that inform strategic decisions, operational improvements, investment priorities, and roadmap planning while providing clear visibility to executive stakeholders.

Continuous Improvement, Automation & Modern Management

• Drive continuous improvement and operational excellence across endpoint services by leveraging automation, scripting, orchestration platforms, and modern management capabilities.
• Identify opportunities to reduce manual effort, improve endpoint security and compliance, accelerate issue resolution, and enhance the overall employee endpoint experience through automation and innovation.

Required Qualifications
Experience

• 5+ years of experience in Endpoint Management, Workplace Technology, End User Computing (EUC), Desktop Engineering, Device Management, or Infrastructure Operations.
• 3+ years of experience in product ownership, service ownership, operational leadership, or platform management roles.
• Experience managing large-scale enterprise endpoint environments supporting thousands of users and devices.
• Proven track record leading endpoint operations, technology modernization, incident management, compliance initiatives, and workplace technology transformation programs.

Technical Expertise
Strong knowledge of:

• Microsoft Intune
• Microsoft Endpoint Manager
• Microsoft Configuration Manager (SCCM/MECM)
• Windows Endpoint Management
• Windows Application Packaging and Deployment
• Group Policy Administration and Governance
• Mobile Device Management (iOS and Android)
• macOS Device Management
• Windows Server Update Services (WSUS)
• Endpoint Security and Compliance
• Operating System Deployment (OSD)
• Patch Management and Vulnerability Remediation
• Endpoint Monitoring and Analytics
• Microsoft Entra ID Device Integration
• Autopilot Provisioning and Modern Workplace Technologies
• PowerShell Automation and Scripting
• ITIL Service Management Practices

Leadership Skills

• Strong strategic thinking, product management, and operational planning capabilities.
• Experience influencing engineering, support, security, architecture, and leadership teams.
• Excellent executive communication and stakeholder management skills.
• Proven experience leading cross-functional initiatives within complex enterprise environments.
• Experience balancing endpoint security, governance, operational stability, user experience, and business value realization.

Preferred Qualifications

• ITIL Foundation or Advanced Certification.
• Microsoft Certified: Endpoint Administrator Associate.
• Microsoft Certified: Enterprise Administrator Expert.
• Experience supporting global endpoint environments with 10,000+ devices.
• Experience leading Intune modernization and SCCM-to-cloud transformation initiatives.
• Experience implementing Windows Autopilot and Zero Touch Provisioning solutions.
• Experience building executive scorecards, compliance reporting frameworks, and endpoint health monitoring programs.
• Experience leading enterprise endpoint transformation and modern workplace initiatives.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.
Expected annual base salary range:
$110,000 - $170,000
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.
Additional compensation and benefits offered in connection with the role consist of comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits; paid time off; life insurance; 401(k) plan; and discretionary bonuses. Certain employees may also be eligible for equity and other incentive compensation at Blackstone's sole discretion.
Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.
If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).
Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;
• Marketing Blackstone funds to new or existing clients;
• Supervising or training securities licensed employees;
• Structuring or creating Blackstone funds/products; and
• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions.
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