Help Desk Lead
Doral, FL · On-site
The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Help Desk Lead
Doral, FL · On-site
The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Help Desk Lead - Mid
Doral, FL · On-site
Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Help Desk Lead - Mid
Doral, FL · On-site
Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Help Desk Lead - Mid
Miami, FL · On-site
Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Quick apply
Help Desk Lead - Mid
Miami, FL · On-site
Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Help Desk Lead - Mid
Doral, FL · On-site
Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Help Desk Lead - Mid
Doral, FL · On-site
Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Help Desk Lead - Mid
Miami, FL · On-site
Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Help Desk Lead - Mid
Miami, FL · On-site
Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Help Desk Lead
Miami, FL · On-site
The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Help Desk Lead
Miami, FL · On-site
The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency ... Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ...
Service Desk Manager
Miami, FL · On-site
... Associates throughout their career. Lennar has been recognized as a Fortune 500 ® company and ... This role oversees daily operations and applies industry-standard KPIs, AI-driven automation, and ...
Service Desk Manager
Miami, FL · On-site
... Associates throughout their career. Lennar has been recognized as a Fortune 500 ® company and ... This role oversees daily operations and applies industry-standard KPIs, AI-driven automation, and ...
Service Desk Manager
Miami, FL · On-site
... Associates throughout their career. Lennar has been recognized as a Fortune 500 ® company and ... This role oversees daily operations and applies industry-standard KPIs, AI-driven automation, and ...
Service Desk Manager
Miami, FL · On-site
... Associates throughout their career. Lennar has been recognized as a Fortune 500 ® company and ... This role oversees daily operations and applies industry-standard KPIs, AI-driven automation, and ...
Service Desk Manager
Miami, FL · On-site
... Associates throughout their career. Lennar has been recognized as a Fortune 500 company and ... This role oversees daily operations and applies industry-standard KPIs, AI-driven automation, and ...
Service Desk Manager
Miami, FL · On-site
... Associates throughout their career. Lennar has been recognized as a Fortune 500 company and ... This role oversees daily operations and applies industry-standard KPIs, AI-driven automation, and ...
The contractor shall manage global authentication support operations, ensuring efficient ... The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket ...
The contractor shall manage global authentication support operations, ensuring efficient ... The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket ...
Customer Service Team Lead
Sunrise, FL · On-site
Operations & Customer Support: * Monitor call, email, and ticket queues to ensure service levels ... Education & Experience: * Associate's or Bachelor's degree preferred; equivalent experience ...
Quick apply
Customer Service Team Lead
Sunrise, FL · On-site
Operations & Customer Support: * Monitor call, email, and ticket queues to ensure service levels ... Education & Experience: * Associate's or Bachelor's degree preferred; equivalent experience ...
Associate Systems Administrator
Miami, FL · On-site
$64K - $92K/yr
The incumbent in this role, as an associate position within the IT Operations team, is accountable ... Experience using a service desk platform (ITSM or trouble ticket system) PAY RANGE: $64,583 - $92 ...
Associate Systems Administrator
Miami, FL · On-site
$64K - $92K/yr
The incumbent in this role, as an associate position within the IT Operations team, is accountable ... Experience using a service desk platform (ITSM or trouble ticket system) PAY RANGE: $64,583 - $92 ...
Help Desk Lead
Doral, FL · On-site
The contractor shall manage global authentication support operations, ensuring efficient ... The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket ...
Help Desk Lead
Doral, FL · On-site
The contractor shall manage global authentication support operations, ensuring efficient ... The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket ...
Junior CIC Analyst
Hialeah, FL · On-site
... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...
Junior CIC Analyst
Hialeah, FL · On-site
... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...
Junior CIC Analyst
Miami, FL · On-site
... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...
Junior CIC Analyst
Miami, FL · On-site
... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...
... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...
... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...
Help Desk Lead
Miami, FL · On-site
The contractor shall manage global authentication support operations, ensuring efficient ... The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket ...
Help Desk Lead
Miami, FL · On-site
The contractor shall manage global authentication support operations, ensuring efficient ... The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket ...
... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...
... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...
Ticket Operations Associate information
See Miami, FL salary details
$10.81 - $14.46
9% of jobs
$16.85 is the 25th percentile. Wages below this are outliers.
$14.46 - $18.12
24% of jobs
The median wage is $20.91 / hr.
$18.12 - $21.78
22% of jobs
$21.78 - $25.44
16% of jobs
$27.06 is the 75th percentile. Wages above this are outliers.
$25.44 - $29.09
9% of jobs
$29.09 - $32.75
7% of jobs
$32.75 - $36.41
4% of jobs
$36.41 - $40.07
4% of jobs
$40.07 - $43.73
3% of jobs
$43.73 - $47.38
1% of jobs
$47.38 - $51.04
0% of jobs
$10
$25
$51
How much do ticket operations associate jobs pay per hour?
As of Jul 4, 2026, the average hourly pay for ticket operations associate in Miami, FL is $25.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.99 per hour, depending on experience, location, and employer.
What are some common challenges faced by Ticket Operations Associates during peak event seasons?
During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.
What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?
To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.
What are Ticket Operations Associates?
Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.
What is the difference between Ticket Operations Associate vs Customer Service Representative?
| Aspect | Ticket Operations Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; familiarity with ticketing systems | High school diploma or equivalent; communication skills |
| Work Environment | Event venues, transportation companies, ticketing platforms | Call centers, retail, service centers |
| Industry Usage | Entertainment, sports, transportation | Retail, hospitality, telecom |
| Common Search Intent | Ticketing, event access, transportation booking | Customer support, issue resolution |
The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.
What are the most commonly searched types of Ticket Operations jobs in Miami, FL? The most popular types of Ticket Operations jobs in Miami, FL are:
What are popular job titles related to Ticket Operations Associate jobs in Miami, FL? For Ticket Operations Associate jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Miami, FL look for? The top searched job categories for Ticket Operations Associate jobs in Miami, FL are:
What cities near Miami, FL are hiring for Ticket Operations Associate jobs? Cities near Miami, FL with the most Ticket Operations Associate job openings:
Job description
Company Description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
**This position is contingent upon contract award**
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
Essential Job Duties:
Minimum Requirements
Work Environment
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
**This position is contingent upon contract award**
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
Essential Job Duties:
- Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
- Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
- Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
- Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
- Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence
Minimum Requirements
- Active TS-SCI Clearance.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or
- five (5) years of equivalent experience in IT service management.
- Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
- Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
- Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
- Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
- Strong customer service, team leadership, and incident resolution skills are required.
- Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Work Environment
- Normal office conditions.
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.