Ticket Operations Associate Jobs in Tennessee (NOW HIRING)

This position is responsible for overseeing and ensuring the integrity of daily accounting operations across multiple UTSA departments, including accounts payable, accounts receivable, general ledger reconciliations, and ticket sales. The role ensures accurate and timely financial reporting by maintaining proper classification and reconciliation of transactions within the general ledger.

The position exercises a high level of judgment in reviewing financial activity to ensure compliance with university policies, procedures, and applicable regulations. It serves as a key liaison between the President's Office, the Senior Vice President of Finance, and the Vice President of Government Relations, supporting strategic ticket management and related financial reporting functions.

This role requires the ability to build and sustain strong working relationships with university leadership, departmental staff, and external stakeholders, including elected officials, while
demonstrating a high degree of professionalism, discretion, and accountability.

Required:

Associate's degree with 3-5 years of experience
Combination of training, education and experience is acceptable

Additional knowledge, skills and abilities:

• Knowledge of standard office functions, accounting record keeping, electronic spreadsheet, and computer operation
• Knowledge of financial policies and procedures
• Interpersonal communication skills
• Attention to details
• Ability to maintain accurate records and files.
• Ability to compare information and recognize discrepancies.
• Ability to provide excellent customer service.
• Ability to communicate effectively both in-person and in writing.

Preferred:

Bachelor's degree

Application Process

For full consideration, applications should be accompanied by a letter of interest, a resume, and three professional references. 

Compensation and Benefits

Compensation for this position is budgeted for $26.44 per hour to $28.85 per hour ($55,000 to $60,000 / annually)

The University offers a comprehensive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits and much more.  Additionally, Tennessee residents do not pay a state income tax.  For more information on the University of Tennessee benefits, visit https://hr.tennessee.edu/benefits/ 

Specific responsibilities include but are not limited to:

• Independently manages complex accounting operations across multiple UTSA departments, ensuring the integrity, accuracy, and timeliness of financial activities.
• Exercises advanced judgment to interpret financial data, identify discrepancies or emerging issues, and proactively develops solutions and recommend to leadership to ensure compliance and operational continuity.
• Monitors financial activity, reconciliations, and reporting deadlines to ensure timely completion and resolution of issues.
• Holds responsibility for the accuracy and completeness of assigned financial areas, escalating risks and resolving issues independently.
• Oversees and executes accounts payable and general ledger activities, ensuring proper classification, reconciliation, and resolution of variances.
• Analyzes reconciliation results to identify trends, discrepancies, and potential control issues, taking corrective action as needed.
• Lead the management of athletic ticket and parking pass sales on behalf of the President's Office, including receipting, tracking, distribution, reconciliation, and inventory control.
• Prepare and analyze financial reports related to ticket sales activity, ensuring transparency and accuracy in reporting.
• Maintain detailed inventory records and coordinate distribution logistics to ensure accountability.
• Support critical fiscal year-end close processes and provide additional financial and operational support as needed. 
• Serve as a key liaison to the Senior Vice President of Finance and the Vice President of Government Relations, facilitating coordination related to ticket management and the financial reporting of associated revenues.
• Administer accounts receivable functions by ensuring timely and accurate recording of receipts.
• Conduct the annual equipment inventory process to ensure proper accounting of fixed assets, including maintaining and updating the associated asset management system to reflect current assignments and locations.