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Ticket Associate Jobs in New York (NOW HIRING)

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Ticket Associate information

What are some common challenges ticket associates face during peak event times, and how can they effectively manage them?

During peak event times, Ticket Associates often encounter high volumes of customers, long lines, and time-sensitive issues, which can be stressful. Effective communication, staying organized, and maintaining a calm demeanor are crucial to manage these challenges. Utilizing digital ticketing systems efficiently and collaborating closely with team members also helps ensure smooth operations. Proactively addressing customer concerns and being adaptable to changing circumstances will further enhance the guest experience.

What is a ticket associate?

Ticket Associates are professionals who assist customers with purchasing, exchanging, and resolving issues related to event or transportation tickets. They typically work at box offices, theaters, sports venues, or transportation terminals, providing customer service, processing payments, and ensuring guests have the correct tickets. Ticket Associates may also handle ticketing software, answer inquiries about events or schedules, and help manage crowd flow at entrances. Their role is essential for ensuring a smooth and enjoyable experience for patrons attending events or traveling.

What is the difference between Ticket Associate vs Customer Service Representative?

AspectTicket AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require basic technical knowledgeHigh school diploma; often requires communication skills training
Work EnvironmentTicketing systems, call centers, event venuesCall centers, retail, corporate offices
Employer & Industry UsageEvent venues, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicket Associate vs Customer Service Representative

While both roles involve assisting customers, Ticket Associates primarily handle ticketing and event-related inquiries, often using specialized systems. Customer Service Representatives provide broader support across various industries, focusing on resolving customer issues and inquiries. The roles overlap in communication skills and basic customer service, but Ticket Associates are more specialized in ticketing processes.

What are the key skills and qualifications needed to thrive as a ticket associate, and why are they important?

To thrive as a Ticket Associate, you need strong organizational skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing software, and sometimes customer relationship management (CRM) tools is typically required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills and qualities ensure smooth ticketing operations, satisfied customers, and effective handling of high-traffic situations.
What are the most commonly searched types of Ticket jobs in New York? The most popular types of Ticket jobs in New York are:
What are popular job titles related to Ticket Associate jobs in New York? For Ticket Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Ticket Associate jobs in New York look for? The top searched job categories for Ticket Associate jobs in New York are:
What cities in New York are hiring for Ticket Associate jobs? Cities in New York with the most Ticket Associate job openings:
Ticket Associate jobs near you
Infographic showing various Ticket Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Associate Product Manager - Marketing Operations and Automation

StubHub

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

StubHub rating

7.2

Company rating: 7.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

2nd of 4 rated ticket sellers

Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
To help power this experience, we're looking for an Associate Product Manager, Marketing Operations & Automation to build and scale the operational systems behind StubHub's direct marketing engine. This is a highly cross-functional role for someone who loves solving operational problems, thrives in deadline-driven environments, and wants to develop strong product management skills while owning mission-critical marketing workflows.
As an Associate Product Manager, you'll operate at the intersection of Product, Marketing, Engineering, Data, and Operations. You'll own the day-to-day planning and execution of marquee event campaigns while driving broader CRM operational improvements that enable more efficient, scalable campaign execution. Success in this role means balancing speed with quality, helping the team execute flawlessly today while building the automation that enables us to move even faster tomorrow
Location: Hybrid (3 days in office/2 days remote) - New York, NY
What You'll Do:
  • Own the operational workflow for high-priority email and push campaigns, coordinating campaign intake, prioritization, execution, QA, approvals, and launch
  • Identify and evaluate marquee event opportunities based on customer relevance, business impact, timing, inventory, and operational feasibility
  • Partner closely with Marketing, Engineering, Product, Data, Analytics, Design, and Partnerships to ensure campaigns are delivered accurately and on time
  • Manage competing priorities across a fast-moving campaign pipeline where high-value opportunities often emerge with little notice
  • Develop a deep understanding of the end-to-end campaign lifecycle and identify recurring operational bottlenecks that limit speed or scale
  • Translate operational pain points into clear product requirements, user stories, process flows, and success metrics for internal tools and workflow improvements
  • Partner with Engineering and Product teams to improve campaign tooling, automation, data flows, and AI-enabled workflows that reduce manual effort and improve execution quality
  • Build scalable operating processes, prioritization frameworks, documentation, and reporting that improve team efficiency and visibility
  • Use data to evaluate campaign performance, measure operational improvements, and prioritize future investments
  • Drive experimentation around new campaign strategies, operational workflows, and automation capabilities to continuously improve execution

What You've Done:
  • 2-5+ years of experience in product management, marketing operations, program management, consulting, or another highly cross-functional operational role
  • Demonstrated ability to own complex projects involving multiple stakeholders and competing priorities
  • Strong operational instincts with exceptional attention to detail and the ability to execute under tight deadlines
  • Experience working with marketing campaigns, CRM, lifecycle marketing, marketing automation, or customer engagement platforms
  • Ability to think like a product manager by identifying process gaps, defining requirements, and partnering with Engineering to build scalable solutions
  • Strong analytical skills with experience using data to prioritize work, measure outcomes, and inform decisions
  • Excellent written and verbal communication skills with the ability to create clarity in ambiguous environments
  • Comfortable working across technical and non-technical teams and influencing without direct authority
  • Passion for building systems that scale and continuously improve over time
  • Interest in live entertainment, marketplaces, or other fast-moving consumer businesses

Nice to Have:
  • Familiarity with SQL, dashboards, or semantic analytics tools
  • Experience building internal tools, workflow automation, intake systems, prioritization frameworks, or QA processes
  • Exposure to APIs, event-driven systems, recommendation engines, or AI-enabled workflow automation
  • Experience in ecommerce, marketplaces, ticketing, travel, gaming, or live entertainment

What We Offer:
  • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
  • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Salary Range
$120,000-$140,000 USD
About Us
StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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