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The Call Firm Jobs (NOW HIRING)

MedFleet LLC

Call Taker

Hudson, FL · On-site

Duties require the ability to quickly determine the nature of the emergency from information ... Must be able to speak in a clear, well-modulated voice and deal with public in a firm, courteous ...

Medfleet Ambulance

Call Taker

Hudson, FL · On-site

Duties require the ability to quickly determine the nature of the emergency from information ... Must be able to speak in a clear, well-modulated voice and deal with public in a firm, courteous ...

BCForward

Call Center Representative

Chandler, AZ · On-site

$21/hr

The ideal candidate will have strong experience in high-volume contact center customer service ... firm providing unique solutions supporting value capture and digital product delivery needs for ...

WASHINGTON REGIONAL MEDICAL CENTER

$79K - $79K/yr

The System includes a 425-bed acute care hospital known as Washington Regional Medical Center (the ... Washington Regional Mission, Vision and Values prove to be a firm foundation and inspiration from ...

Posted today

Wilshire Law Firm

Call Center Representative

Los Angeles, CA

$17.25 - $21.50/hr

Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... We are committed to upholding the highest standards of Excellence and Justice, we are United in our ...

Wilshire Law Firm

Call Center Representative

Los Angeles, CA

$17.25 - $21.50/hr

Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... We are committed to upholding the highest standards of Excellence and Justice, we are United in our ...

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All JobsThe Call Firm Jobs

The Call Firm information

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How much do the call firm jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for the call firm in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between The Call Firm vs Customer Service Representative?

AspectThe Call FirmCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, hospitality

The Call Firm and Customer Service Representative roles often require similar credentials and work environments. The main difference lies in the scope: The Call Firm typically refers to a company providing outbound or inbound call services, while Customer Service Representatives work across various industries to assist customers directly. Both roles focus on communication skills and customer satisfaction, but The Call Firm is more specific to call center operations.

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The Call Firm jobs near you
Infographic showing various The Call Firm job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Operations Manager

Omega Law Group PC

West Hollywood, CA • On-site

$90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Description

Omega Law Group is a prestigious personal injury law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: www.omegalaw.com.


Position Overview:

We are seeking an Call Center Manager that will lead a team of intake specialists who support clients seeking legal representation for cases such as Personal Injury Law, Employment Law, Elder Law, and others. Equipped with the ability to articulate the merits of our services. The Call Center Manager is essential managing a team of intake specialists who focus on client service and ensuring a positive experience for those seeking assistance.


This role demands a candidate with a talent for leading a team, detailed information gathering and a persuasive communication style, capable of building trust and confidence in our firm's capabilities.


Responsibilities:

  • Lead, train, and manage the intake team to ensure consistent, high-quality client experiences and adherence to firm standards
  • Serve as a senior point of contact for potential clients by conducting intake interviews via phone, in person, and other communication channels, particularly for complex or high-value matters
  • Oversee and actively participate in the intake process, gathering detailed information regarding potential cases, including accident details, injuries, and relevant background information
  • Evaluate and screen potential cases for eligibility based on firm criteria and legal considerations, making higher-level judgment calls when needed
  • Provide guidance, coaching, and real-time support to intake specialists on client communication, issue-spotting, and case qualification
  • Communicate clearly and persuasively with potential clients, explaining the firm's services, legal process, and next steps while building trust and rapport
  • Ensure accurate and timely entry of intake and case information into the firm's case management system and maintain quality control across the team
  • Monitor intake performance metrics, follow-ups, and conversion rates, and identify opportunities for process improvement
  • Handle escalated client inquiries and conduct follow-ups with potential clients as needed to obtain additional information or resolve concerns
  • Collaborate with attorneys and firm leadership to align intake practices with firm goals and case strategy
  • Perform additional duties as assigned

*Location: This role is located at our West Hollywood office and requires physical presence on-site.


Qualifications:

  • Prior experience managing or leading a client intake team in a legal or similar client-driven environment, strongly preferred
  • Hands-on experience conducting legal intakes and evaluating potential cases
  • Strong sales and client-relations background with the ability to communicate persuasively, confidently, and empathetically
  • Demonstrated leadership skills with the ability to motivate, coach, and hold team members accountable
  • Comfortable making independent, high-level decisions while maintaining alignment with firm guidelines
  • Proficiency in Spanish is desirable, with fluent Spanish speakers strongly encouraged to apply

Compensation:

Salary $90,000+ Depending on Experience


Comprehensive Benefits Package:

  • Retirement Savings: 401(k) plan available
  • Career Development: Opportunities for professional growth and advancement
  • Comprehensive Insurance Coverage:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account
  • Life Insurance
  • Paid Time Off
  • Free onsite parking

We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.

Apply