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Text Customer Service Jobs in Rochester, NY (NOW HIRING)

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND ... contact you via text message from an identified NVA representative for recruiting-related ...

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND ... contact you via text message from an identified NVA representative for recruiting-related ...

Aleron

Service Specialist

West Henrietta, NY · On-site

Join a customer-focused team supporting clients who use a leading background screening platform ... Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for ...

Compass Group

FOOD SERVICE WORKER

Rochester, NY · On-site

$19/hr

Text JOB to 75000 and search requisition ID number 1566873 . The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Resolves ...

Compass Group

FOOD UNIT LEAD

Rochester, NY · On-site

$22/hr

Text JOB to 75000 and search requisition ID number 1566869 . The advertised program is a ... Provides quality customer service by providing one-on-one attention to detail. * Oversees and ...

GO Car Wash

Car Wash Advisor

Canandaigua, NY · On-site

$18/hr

Get Paid to Talk Cars, Earn Commission & Grow Your Career TEXT "GOMILES" to 720-459-4415 to APPLY ... Like being active instead of sitting behind a desk Sales or customer service experience is awesome ...

GO Car Wash

Car Wash Advisor

Rochester, NY

$18/hr

Get Paid to Talk Cars, Earn Commission & Grow Your Career TEXT "GOMILES" to 720-459-4415 to APPLY ... Like being active instead of sitting behind a desk Sales or customer service experience is awesome ...

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Showing results 21-40

All JobsText Customer Service JobsText Customer Service Jobs in Rochester, NY

Text Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do text customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for text customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Rochester, NY?

For Text Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Rochester, NY look for?

The top searched job categories for Text Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Text Customer Service jobs?

Cities near Rochester, NY with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Rochester, NY as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Client Services Representative

Penfield, NY • On-site

NVA
Veterinary Services
Learn more about NVAexternal

$14 - $15/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Answer phones, schedule appointments, and perform client service duties.

  • File documents and handle invoicing for clients.

  • Engage with customers and co-workers in a friendly and engaging manner.

Job description


We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets. Duties include answering the phone, scheduling appointments, filing, invoicing out clients, and many other duties that involve client service. Must be friendly and engaging with customers and co-workers and have the ability to perform basic computer functions within our software system.
Hours will range between 15-24 hours. Must be available Monday,Tuesday, Wednesday , Thursday and alternating Friday and Saturday shifts.
Benefits include uniform allowance and great veterinary care for your pets.
If this sounds like the position for you, we ask that you APPLY IN PERSON at :
Clark Animal Care Center
1672 Fairport Nine Mile Point Rd.(Route 250)
Penfield, New York 14526
Job Type: Part-time
Job Type: Part-time
Pay: Hourly $14-$15 based on experience
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
NVA logo

About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Industry

Veterinary services

Headquarters location

Agoura Hills, CA, US

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