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Answering Service Rep Jobs in Rochester, NY (NOW HIRING)

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets. Duties include answering the phone, scheduling appointments, filing, invoicing out clients ...

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Answering Service Rep information

See Rochester, NY salary details

$12

$22

$38

How much do answering service rep jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for answering service rep in Rochester, NY is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.02 per hour, depending on experience, location, and employer.

What is an Answering Service Representative?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do Answering Service Reps effectively manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an Answering Service Representative, and why are they important?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.
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What cities near Rochester, NY are hiring for Answering Service Rep jobs? Cities near Rochester, NY with the most Answering Service Rep job openings:
Answering Service Rep jobs near you
Customer Service Rep(03484) - 70 West Street

Customer Service Rep(03484) - 70 West Street

Domino's Pizza

Canandaigua, NY • On-site

$15.25 - $20.75/hr

Part-time

Posted 2 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,921 frontline employees who took The Breakroom Quiz

20th of 24 rated food delivery companies

Job description

Job Description

The Customer Service Representative is required to handle all aspects of service, including: telephone answering and face to face contact.

The Customer Service Representative position is considered an In-store position and CSRs are required to learn other skilled positions within the store, such as: Oven tending, Pizza Topping and Pizza Making.

Additional Information

All your information will be kept confidential according to EEO guidelines.

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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