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Text Customer Service Jobs in Riverside, CA (NOW HIRING)

South County Lexus

Service Advisor

Mission Viejo, CA

... customer like a guest in our own home. As the primary point of contact between our guests and our ... Maintain transparent, proactive communication via phone, text, and email throughout the service ...

South County Lexus

Service Advisor

Mission Viejo, CA · On-site

... customer like a guest in our own home. As the primary point of contact between our guests and our ... Maintain transparent, proactive communication via phone, text, and email throughout the service ...

South County Lexus

Service Advisor

Mission Viejo, CA · On-site

... customer like a guest in our own home. As the primary point of contact between our guests and our ... Maintain transparent, proactive communication via phone, text, and email throughout the service ...

South County Lexus

Service Advisor

Mission Viejo, CA · On-site

... customer like a guest in our own home. As the primary point of contact between our guests and our ... Maintain transparent, proactive communication via phone, text, and email throughout the service ...

South County Lexus

Service Advisor

Mission Viejo, CA · On-site

... customer like a guest in our own home. As the primary point of contact between our guests and our ... Maintain transparent, proactive communication via phone, text, and email throughout the service ...

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All JobsText Customer Service JobsText Customer Service Jobs in Riverside, CA

Text Customer Service information

See Riverside, CA salary details

$10

$19

$28

How much do text customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for text customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Riverside, CA?

For Text Customer Service jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Riverside, CA look for?

The top searched job categories for Text Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Text Customer Service jobs?

Cities near Riverside, CA with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Riverside, CA as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Advisor (Sales/Service) - Tustin, CA

Tustin, CA • On-site

Goodyear
Retail • 10K+ employees
Learn more about Goodyearexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Goodyear Tire & Rubber rating

6.4

Company rating: 6.4 out of 10

Based on 387 frontline employees who took The Breakroom Quiz

Job description


Take the Next Step - Advance Your Automotive Career!
This position is designed as a stepping stone for successful canidates to future leadership opportunities
Let's Connect - APPLY NOW - Interview by Phone Tomorrow!
Starting Pay $ 19 - $24 Flat Rate + OT Opportunities + Weekly Pay & Incentives
We Welcome Walk In Interviews
14210 Ventura Boulevard, Sherman Oaks. CA
Base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.
Just Tires is an automotive service provider that has a high focus on customer experience and satisfaction. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Just Tires, we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working team players who can deliver results. Just Tires is a Goodyear company.If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!
General Description:
As a Customer Sales Advisor, you will gain hands-on experience in one of Just Tires centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team- environment. We encourage you to allow us to invest in your success as you invest in ours; apply today!
Responsibilities will include, but not be limited to:
  • Help drive and reach sales goals through guest interactions including tire and service sales
  • Build guest relationships and ensure guest satisfaction through understanding their needs
  • Understand and be able to describe all warranties, advertising, and promotion of products and services
  • Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
  • Make recommendations to guests based on manufacturing recommendations
  • Promote self-development by utilizing Company provided training tools
  • Maintain a clean and safe work and guest area
  • Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.
Basic Qualifications:
  • Prior guest service experience
  • Valid driver's license
  • Must be at least 18 years of age
  • No relocation is being offered for this position
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Preferred Qualifications:
  • High School Diploma or GED
  • Previous Automotive Guest Service experience
  • Previous Tire Sales experience
Position Criteria:
  • Strong work ethic; independently motivated to produce results with limited influence from others
  • Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
  • Ability to review, analyze, and interpret information, identify problems, and make decisions
  • Ability to read, understand, and follow procedures and guidelines
  • Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
  • Commitment to following established safety policies and procedures.
Application Process
  • Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.
  • If you pass, you'll receive an invitation to schedule a phone or in-person interview.
  • Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.

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