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Text Customer Service Jobs in Riverside, CA (NOW HIRING)

Crash Champions

Customer Service Representative

Murrieta, CA · On-site

$16.25 - $22/hr

Provide repair status updates to customer via call or text based on an established communication cadence with the customer * Communicate with Service Advisor: Frequently communicate to get updates ...

HOLLIDAY ROCK

Customer Service Representative

Upland, CA · On-site

$16 - $22/hr

Description Description: A Customer Service Representative (CSR) acts as a crucial liaison ... Physical Demands: • Standing or sitting for extended periods. • Keyboarding: entering text or ...

Summit Solutions

Customer Service Representative

Riverside, CA · On-site

$16.75 - $22.75/hr

You'll connect with clients through phone, email, text, virtual meetings, and occasionally in person, all while maintaining a high standard of professionalism and customer service. This role offers ...

Consumer Portfolio Services

Be Seen First

Entry Level - Customer Service/ Collector

Irvine, CA · On-site

$18 - $22/hr (+ commission)

... customers across phone, chat, email ... and text messaging-providing them with clear compassionate, and effective communication.

GO Car Wash

Customer Service Lead

Moreno Valley, CA · On-site

$19.50/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as ...

GO Car Wash

Customer Service Lead

Moreno Valley, CA · On-site

$19.50/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as ...

GO Car Wash

Customer Service Lead

Moreno Valley, CA · On-site

$19.50/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as ...

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Showing results 1-20

All JobsText Customer Service JobsText Customer Service Jobs in Riverside, CA

Text Customer Service information

See Riverside, CA salary details

$10

$19

$28

How much do text customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for text customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Riverside, CA?

For Text Customer Service jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Riverside, CA look for?

The top searched job categories for Text Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Text Customer Service jobs?

Cities near Riverside, CA with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Riverside, CA as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative (CSR)

Moreno Valley, CA • On-site

Gerardo Soto Farmers Insurance
See more jobs at Gerardo Soto Farmers Insuranceexternal

$18 - $28/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 20 days ago

Job description

We’re looking for an energetic, customer-focused CSR who enjoys helping people and isn’t afraid to pick up the phone. You’ll service existing clients, resolve policy needs, and uncover opportunities to cross-sell Auto, Home, Life, Business, and Commercial insurance.

Responsibilities
  • Process policy changes and account updates
  • Assist customers with payments and billing
  • Monitor and resolve account alerts
  • Follow up on outstanding documents and policy requirements
  • Provide service by phone, email, and text
  • Document customer interactions and follow-up activities
  • Review existing accounts for coverage gaps and cross-selling opportunities
  • Generate additional insurance quotes for existing clients
  • Support customer retention and account growth
  • Maintain a minimum of 2 hours of talk time per day
  • Provide professional, friendly, and timely customer service
Requirements
  • Strong communication and customer service skills
  • Comfortable making inbound and outbound calls
  • Organized and detail-oriented
  • Sales-minded and comfortable cross-selling
  • Insurance experience preferred but not required
  • Property Casualty license (Within 30 days on Hire)
  • Life insurance license is a plus
  • Bilingual English/Spanish is a plus
Benefits
Paid Time Off (PTO)###Health Insurance###Vision Insurance###Life Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Dental Insurance###No Weekends###Paid Birthday Off###Work-Life Balance###Supportive Team Environment###Small Business Culture###Business Casual Dress###Complimentary Snacks & Beverages###